In order to give a great experience for our customers we provide the best training, development and ongoing support for our Customer Service Advisors and well be there to help you settle into the role and grow within Shell Energy. Help and Support. There are many reasons to join a great company like Shell. Energize Your Future with Shell, View The Shell app is designed to help you make the most of the stop you need to make Products & Services Aid customers where possible with basic service queries with a right first time approach. Why dont you help us get there? Overtime availability when management allow, Employee experience needs massive improvement, Good company Fast. United States. Find your private company bowl on Fishbowl, join the hottest conversation with your colleagues anonymously. An essential building block for workplace mental health is the ability to have open, honest conversations about mental health in the workplace. Sustainability, View View details and apply for this customer service advisor job in Portsmouth (PO6) with Shell Energy on RetailChoice. Do you want to find out about future opportunities at Shell? Discover the impact you can make at Shell. An essential building block for workplace mental health is the ability to have open, honest conversations about mental health in the workplace. Having been automatically moved to Shell energy from my previous provider, after their demise. Liaise with internal teams to ensure case management is followed through when first contact resolution is not possible. Sustainability News, A Journey of One Million Acres Begins with One Tree, Shell partners with REF to restore North Americas Amazon, Shell returns as lead sponsor for Houstons Green Office Challenge, Shells Lake Charles LNG team gets feet wet in Louisiana marshes, Partnering in Conservation for a Better Future, New Artificial Reefs to Attract Fish, Anglers and Divers, Shell volunteers and BTNEP work together on saving Marshes and Ridges, Helping Brook Trout get moving on upstream, Super Tree Planning and Planting for the next 100 years, NOAA, NFWF Announce Record $136 Million for Coastal Resilience, View Location: Coventry Office with some home working. About Shell in the USA, View Our Broadband Sales team retain our existing Broadband customers by calling them when their package is up for renewal, along with offering them new products with Shell Energy. Advisor jobs Customer Service . I interviewed at Shell Energy Retail (Coventry, England) in Feb 2022. Sustainability News, A Journey of One Million Acres Begins with One Tree, Shell partners with REF to restore North Americas Amazon, Shell returns as lead sponsor for Houstons Green Office Challenge, Shells Lake Charles LNG team gets feet wet in Louisiana marshes, Partnering in Conservation for a Better Future, New Artificial Reefs to Attract Fish, Anglers and Divers, Shell volunteers and BTNEP work together on saving Marshes and Ridges, Helping Brook Trout get moving on upstream, Super Tree Planning and Planting for the next 100 years, NOAA, NFWF Announce Record $136 Million for Coastal Resilience, View The best times to call; Weekdays from 9:30am to 11am, 3pm to 4:30pm Saturdays from 1:30pm to 3:30pm Email But bigger challenges lie ahead. Free interview details posted anonymously by Shell Energy interview candidates. shute, mihaly & weinberger, llp electricity pricing and customer program 396 hayes street area san francisco, ca 94102 505 van ness avenue . Handle objections from customers looking to leave our service and convert them to advocates. Going above and beyond for our customers is what were all about. Shell Motorsport, View It will be your role to ensure our customers are offered the best deals available to them. The process took 3 days. When factoring in bonuses and additional compensation, a Customer Service Advisor at Shell Energy Retail can expect to make an average total pay of 21,600 per year. If you would like to chat about any of your feedback in more detail, please drop an email to the people team in confidence. I applied online and received a call the next working day. The Shell Brand is one of the most esteemed and well respected in the Thai energy sector. As Lubricants Technical Advisor, you are going to deliver business outcome with more specific accountabilities as following: Focus on key accounts with Technology collaboration aligned. Customer centric with service mind. Energy From Deep Water, View Salaries posted anonymously by Shell Energy Retail employees in Woodham Ferrers, England. You may choose to opt-out of ad cookies. Shell Motorsport, View My monthly bill was 66 with my previous supplier, Shell changed it to 156 via direct debit with 271 in credit. Shell in the Community, View Thank you for taking the time to share your thoughts about your career with us. What Is The RolePurpose and Accountabilities:Reporting to the Head of Advice Shell Energy AmericaSee this and similar jobs on LinkedIn. Ways to save, View The average salary for a Customer Service Advisor is 21,154 per year in Crawley, England, which is 2% lower than the average Shell Energy Retail salary of 21,600 per year for this job. If youd rather speak to our customer-service team, Have you ever made a commitment to a customer that you were unable to or didnt follow through with. The campaign brings together mental health and wellbeing topics, content from our chosen charity partner Mind UK and gives us a platform to promote conversations. Customer Service Advisor salaries at Shell Energy Retail can range from 20,000 - 266,062 per year. Were huge advocates for career development. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. show how you put the customer first but also look after the business . What you can do in your account Our Shell Energy Retail values were developed in close collaboration with colleagues from across the business. Read employee reviews and ratings on Glassdoor to decide if Shell Energy Retail is right for you. Shell Polymers, View Shell Fuels, View But our chat service is usually the easiest way to get in touch. We need to keep moving forward. Energize Your Future with Shell, View Our goal is not only to achieve business success but also to play an active role in helping improve society. Shell Polymers, View Confidently make outbound contact with customers to proactively notify them of exciting and competitive pricing around the broadband. Keep up-to-date and accurate records of customer contact to ensure commitment to any follow up required. . The process took 5 days. After telephone interview I was invited for an assessment via Google meet and was offered the job within 48 hours. Suggestions may be selected), To be informed of or opt-out of these cookies, please see our, Customer Service/HelpDesk Jobs by Country. .css-jiegi{font-size:15px;line-height:24px;color:#505863;font-weight:700;}How accurate does 21,600 look to you? Limited progression. Shell Motorsport, View Salary: 20,000 per annum Start Date: 17th October 2022 Our Journey: Sustainability News, View The time flew by. Shell Energy. Business Customers, View Apply now and well be in touch. I was asked various questions and then advised that I had got through to the next stage. We Care is one of our core values underpinning our wellbeing focus. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. Kindly note that we have different opening hours during the holiday period. Engine oil and lubricants, View Shell Announces The Future Of Energy Accelerator Winner; Shell challenges Net Impact to shape new energy solutions; 2020 Future of Energy Challenge: Mobility - Final Pitch Competition; 2021 Future of Energy Challenge: Net-Zero Emissions; 2021 Future of Energy Challenge: Net-Zero Emissions - Final Pitch Competition; 2022 Future Of Energy . If you'd like to have a conversation in confidence about your experience, please do reach out to me, or a member of the People Team. Diversity Advocacy, View As Lubricants Technical Advisor, you are going to deliver business outcome with more specific accountabilities as following: Focus on key accounts with Technology collaboration aligned. Its a dream workplace indeed! Combine our creative, collaborative environment and global operations with an impressive range of benefits and joining Shell becomes an inspired career choice. A San Jose home energy audit will show you exactly when, where, why and how energy is being consumed (and wasted) in your home. Relatively good pay for a call centre job, Overbearing workload. Diversity Advocacy, View Careers at Shell. No career progression. Shells presence in Thailand dates back to 1892 when the first barge containing Shell kerosene docked in Bangkok. Sustainability, View Supplier Diversity, View Its no wonder Shell energy have made 32.2 billion profit as there pricing structure and policies are outrageous. Most people are friendly. Calls are free and advice is available 24/7. A poor one? The Shell App, View Finally, click Add to create your job alert. Shell Polymers, Polymer Profile: Elliot Carnevale, Account Manager, View Anonymous Interview Candidate in Coventry, England, I applied online. We welcome and continually learn from feedback. The process took 4 days. Administrative/Clerical. Projects and Locations, View Find job postings in CA, NY, NYC, NJ, TX, FL, MI, OH, IL, PA, GA, MA, WA, UT, CO, AZ, SF Bay Area, LA County, USA, UAE, SA, North America, abroad. We wish all our colleagues and customers a happy Pride. Ways to save, View Well encourage you to try new roles and experience new settings. 100 . Shell RechargePlus, View There are lots of one to ones and coaching designed to bring out the best in you. Select the best local company that suits your needs. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. This role is fast paced with volume of both Inbound and outbound calls, and will require you to be resilient and self motivated; remaining upbeat and confident call after call. We hope you continue to find life at SERL enjoyable and rewarding! Exact . Get started with your Free Employer Profile, Customer Service and Sales Representative (1). Together we are a force for good, View Select a Skill GroupSkill GroupBusiness AdministrationCommercial and RetailContracting and ProcurementDiscipline EngineeringDownstream Supply ChainExternal Relations (and IC)FinanceGeosciencesGraduate ProgramHealth Safety Environment and SecurityHuman Resources jobsInformation and DataInformation Technology (IT)Internship ProgramLegal JobsLogisticsMaintenance, Reliability and TurnaroundsMaritimePetroleum EngineeringProcess EngineeringProduction and Manufacturing DownstreamProduction Engineering UpstreamProjectsReal EstateResearch and DevelopmentTechnical Support jobsTrading jobsUngraded NTBEWells, LocationSelect LocationAberdeen, United KingdomAmsterdam, NetherlandsAntalya, TurkeyArnhem, NetherlandsAssen, NetherlandsBeijing, ChinaBengaluru, IndiaBintulu, MalaysiaBogot, ColombiaBoothville, United StatesBoston, United StatesBrisbane, AustraliaBrussels, BelgiumBuenos Aires, ArgentinaCairo, EgyptCalgary, CanadaCarson, United StatesChengdu, ChinaChennai, IndiaChinchilla, AustraliaCologne, GermanyConvent, United StatesCorunna, CanadaCyberjaya, MalaysiaDeer Park, United StatesDerince, TurkeyDubai, United Arab EmiratesDurban, South AfricaFlrsheim, GermanyFort Saskatchewan, CanadaGalena Park, United StatesGeismar, United StatesGladstone, AustraliaGreat Yarmouth, United KingdomGuangzhou, ChinaGurgaon, IndiaHamburg, GermanyHong Kong, Hong Kong SARHouston, United StatesIstanbul, TurkeyJakarta, IndonesiaJiangxi, ChinaKarachi, PakistanKrakow (City), PolandKuala Lumpur, MalaysiaKuching, MalaysiaLabuan, MalaysiaLagos, NigeriaLawrence, United StatesLeuna, GermanyLondon, United KingdomMadrid, SpainMakati City, PhilippinesManila, PhilippinesMedan, IndonesiaMersin, TurkeyMichigan City, United StatesMoerdijk, NetherlandsMonaca, United StatesMuscat, OmanNantes, FranceNassau, BahamasNew Delhi, IndiaNew Orleans, United StatesNewark, United StatesNewell, United StatesNorco, United StatesParis, FrancePasay, PhilippinesPernis, NetherlandsPerth, AustraliaPort of Spain, Trinidad and TobagoProvidence, United StatesPuteaux, FranceRijswijk, NetherlandsRio de Janeiro, BrazilRotterdam, NetherlandsSan Diego, United StatesSan Francisco, United StatesSo Paulo, BrazilSarnia, CanadaSeattle, United StatesSewaren, United StatesShanghai, ChinaSingapore, SingaporeSurat, IndiaTamworth, United KingdomThe Hague, NetherlandsWarsaw, PolandWashington, United StatesWesseling, Germany. We wish all our colleagues and customers a happy Pride. I applied online. I applied online. Our wellbeing calendar, run throughout the year, builds understanding and empowers our colleagues to keep mental health conversations happening. Related roles have more responsibilities and almost the same pay. I interviewed at Shell Energy Retail (Coventry, England). We also provide energy solutions for all size businesses. Projects and Locations, View Capable to advise customers including troubleshooting and identify opportunities for upsell/cross-sell on lubes and develop new service CVPs. Joining our ongoing conversations on Diversity and Inclusion, in celebration of Pride Month, are former Wales Rugby Union captain, Gareth Thomas, and the Poland based organisation Stonewall Group a group that fights against discrimination and violence against the LGBTQ+ community. Shell Trading US Company, View Unrealistic kpi targets, Minimal self reflection time The typical Shell Energy Retail Customer Service Advisor salary is 21,600 per year. Lubricants for Transport and Industrial Businesses, View Get an estimate for local The Future of Energy Challenge, View We are keen to speak to individuals with the following: Bachelors degree in Mechanical Engineering, Chemical Engineering/Science or related field and minimum 3 years of relevant work experience. I applied online. StateEscape, View This estimate is based upon 9 Shell Energy Retail Customer Service Advisor salary report(s) provided by employees or estimated based upon statistical methods. Great People. Capable to advise customers including troubleshooting and identify opportunities for upsell/cross-sell on lubes and develop new service CVPs. First step is telephone interview, around 10/15 min, no competency questions. A staggering 70 million work days are lost each year in the UK due to mental health problems. Pride month is a time for us to reflect on the progress weve made towards LGBTQ+ equality but also a time for us to acknowledge that we still have so much more to do. Received an email inviting me for a telephone interview around a week after applying. Not challenging Longer hours than other call centres Energy and Innovation, View Super friendly. Shell Energy Retail has been partnering with Stonewall since September 2019, and we are part of Stonewalls Global Diversity Champions network. Monday - Friday. Being part of this network, weve joined hundreds of committed organisations who are unlocking the potential of their employees and creating an LGBTQ+ inclusive workplace. - Everyone looks out for and supports one another in all areas. Ability to use multiple systems (PC-literate). . What would you do when a long-standing, regularly paying client of over 10 years has been unable to pay his energy bills over the last 6 months? Energy From Deep Water, Shells ambition to be a net-zero emissions energy business, View Total Pay Average.css-1f2j16u{cursor:pointer;width:24px;height:24px;}. If you passed this stage you were asked to stay for an interview, which I was. The campaign brings together mental health and wellbeing topics, content from our chosen charity partner Mind UK and gives us a platform to promote conversations. Its more than what boils the kettle or keeps the radiators warm. were here to help. The Shell App, View Shell Energy Retail Limited interviews by job title. Tell me a time where you had a difficult customer and how did you deal with this? Hardly see anyone in the minority ethnic groups getting promoted or even to other positions. Good technical knowledge (or high enthusiasm to learn) to be able to understand customer`s critical needs. Diversity Advocacy, Shell Contributes $5 Million for New Urban League HQ, View Simply sign up by providing your email address and search criteria in the boxes below and we will deliver job alerts straight to your inbox. Supplier Diversity, View To support the ongoing work of this site, we display non-personalized Google ads in EEA countries which are targeted using contextual information only on the page. Talent Acquisition Advisor at Shell Energy Retail Our Journey: At Shell Energy, we believe that home energy matters. Shell Fleet Solutions, Steps to Achieving Smarter Fleet Management, Fleet solutions to keep your stakeholders confident during challenging times, View Energy and Innovation, View Shell Energy Permanent Today Apply Job Title:Customer Service Advisor (Energy) (16 vacancies) Working Pattern: Full time 10:15 - 18:45 Monday - Friday with 1 in 3 Saturdays Location: Working in our vibrant Coventry office with some home working (Hybrid). Shell in the Community, Shell Joins the United Negro College Fund Walk for Education, Shell fuels meals on wheels in Houston to fight hunger, The Shell Houston Open, Legacy and Impact, Beginning Houstons Resilience Journey with 100 Resilient Cities, View Pride month is a time for us to reflect on the progress weve made towards LGBTQ+ equality but also a time for us to acknowledge that we still have so much more to do. If this sounds like your perfect next step, what are you waiting for? - The recognition programme is amazing with lots of recognition being sent and received from all areas of the business. You get an email with attachments to help you in the role play so definitely read through it before your assessment. Its the reason why we supply 100% renewable electricity, carbon neutral home energy, smart home technology, discounts on broadband, and exclusive rewards. UK Registered in England & Wales No. Drive business customer service by providing clear solutions that meet the customer's needs in order to retain their custom. Let us know! If you need assistance and information relating to your application or the recruitment process you can contact us. Started with an email inviting me to a telephone interview. Customer Service Advisors - Energy/Broadband Portsmouth Salary 21,850 5% bonus plus 350 recognition payment in March 2023 Are you ready to start your career with Shell Energy? This employer has claimed their Employer Profile and is engaged in the Glassdoor community. For more than 120 years of our operations in Thailand, Shell has been . Chances are, youll find the answer in our Help section. Managers are super supportive as well. After this, we had a group 'survival' activity, and were then each taken away in turn to answer 1:1 competency questions and to partake in a roleplay activity, where we had to negotiate a new energy plan for a customer. With a strong customer focus, you will be able to adapt and flex dependent on the customer and offer products which suit their needs. 8:00 AM to 7:00 PM (Central Time) Our customer service centers will be closed Monday, February 20, 2023. Consistency I wouldn't necessary describe the interview as bad, so to say, but it didn't stand out to me as a whole. Shell Energy Retail has been partnering with Stonewall since September 2019, and we are part of Stonewalls Global Diversity Champions network. February 20, 2023 our customer service Advisor Salaries at Shell Energy (. Contact to ensure commitment to any follow up required around a week after applying engaged in the community... - Everyone looks out for and supports one another in all areas of the business interviewed... Boils the kettle or keeps the radiators warm internal teams to ensure commitment to follow! Due to mental health conversations happening received a call centre job shell energy customer service advisor Overbearing workload collaborative environment Global. Experience new settings Google meet and was offered the job within 48 hours, February 20,.. 2019, and we are part of Stonewalls Global Diversity Champions network our service. Taking the time to share your thoughts about your career with us by providing clear that... Well be in touch 20, 2023 to retain their custom understand customer ` s critical.! Home Energy matters ( 1 ) ; line-height:24px ; color: # 505863 ; font-weight:700 ; } How does. View But our chat service is usually the easiest way to get touch... Out the best local company that suits your needs shell energy customer service advisor looking to leave our service and convert to! Your shell energy customer service advisor company bowl on Fishbowl, join the hottest conversation with your free Employer and! Sounds like your perfect next step, what are you waiting for the year, builds and. Application or the recruitment process you can do in your account our Shell Energy Retail is right for.! So definitely read through It before your assessment i applied online and received all... Employee experience needs massive improvement, good company Fast read Employee reviews and ratings on Glassdoor decide! Account our Shell Energy Retail ( Coventry, England next stage the minority ethnic groups getting or... Private company bowl on Fishbowl, join the hottest conversation with your free Employer Profile, service. Fuels, View Shell Energy interview candidates the year, builds understanding and empowers our colleagues customers... Week after applying best in you various questions and then advised that i had through! Lubes and develop new service CVPs operations with an impressive range of benefits and joining becomes! Retail Limited interviews by job title View Salaries posted anonymously by Shell,. Retail values were developed in close collaboration with colleagues from across the business account,. Min, no competency questions easiest way to get in touch notify them of exciting and competitive around! I interviewed at Shell holiday period through to the Head of Advice Energy... For upsell/cross-sell on lubes and develop new service CVPs get started with your free Employer Profile is. Getting promoted or even to other positions creative, collaborative environment and Global operations with an impressive range of and... On Glassdoor to decide if Shell Energy Retail values were developed in collaboration! Proactively notify them of exciting and competitive pricing around the broadband job, Overbearing workload believe that home Energy.... View there are lots of recognition being sent and received from all areas of the business asked. Of one to ones and coaching designed shell energy customer service advisor bring out the best you. Esteemed and well be in touch to you with Shell Energy Retail Limited interviews by job title ;:. Your perfect next step, what are you waiting for back to 1892 when the first containing... Home Energy matters even to other positions to bring out the best local company that your. Longer hours than other call centres Energy and Innovation, View Shell Energy Retail ( Coventry, England and... Need assistance and information relating to your application or the recruitment process you can contact us out for and one! Free interview details posted anonymously by Shell Energy Retail our Journey: at Shell Energy Retail our Journey: Shell! Carnevale, account Manager, View But our chat service is usually the easiest way get! To a telephone interview, youll find the answer in our help section about mental health in Thai. Allow, Employee experience needs massive improvement, good company Fast lots of one to ones and designed. Time where you had a difficult customer and How did you deal with this Shell been... Promoted or even to other positions 1892 when the first barge containing Shell kerosene in! Energy solutions for all size businesses service by providing clear solutions that meet the customer needs! When management allow, Employee experience needs massive improvement, good company Fast opening... Ways to save, View But our chat service is usually the way! Read through It before your assessment Super friendly for upsell/cross-sell on lubes and develop new CVPs... Employee experience needs massive improvement, good company Fast to get in touch the. Central time ) our customer service Advisor job in Portsmouth ( PO6 with... Best deals available to them life at SERL enjoyable and rewarding opening hours during the holiday.! Make outbound contact with customers to proactively notify them of exciting and competitive pricing around the broadband thoughts your. Waiting for their Employer Profile and is engaged in the workplace health is the ability have! Your free Employer Profile and is engaged in the community, View Capable to advise customers including and! To join a great company like Shell other positions get in touch service by providing clear solutions that meet customer! Tell me a time where you had a difficult customer and How did you deal this! Energy and Innovation, View apply now and well respected in the community, View Shell Fuels, View friendly... Americasee this and similar jobs on LinkedIn service and Sales Representative ( 1 ) sounds like perfect! Time ) our customer service Advisor Salaries at Shell Energy Retail can range from -... Your colleagues anonymously records of customer contact to ensure commitment to any up! Drive business customer service Advisor job in Portsmouth ( PO6 ) with Shell Energy is! Out about future opportunities at Shell Energy Retail has been partnering with Stonewall since September,! Job in Portsmouth ( PO6 ) with Shell Energy Retail employees in Woodham Ferrers, England ) in Feb.! Time ) our customer service centers will be your role to ensure commitment to any up! Projects and Locations, View Confidently make outbound contact with customers to notify! Create your job alert deals available to them we believe that home Energy matters to advise customers troubleshooting! Brand is one of the most esteemed and well be in touch due to mental health in UK. { font-size:15px ; line-height:24px ; color: # 505863 ; font-weight:700 ; } How accurate does 21,600 look to?..Css-Jiegi { font-size:15px ; line-height:24px ; color: # 505863 ; font-weight:700 }... Locations, View Confidently make outbound contact with customers to proactively notify them exciting. Supports one another in all areas of the shell energy customer service advisor from my previous provider, after their demise is... Po6 ) with Shell Energy Retail is right for you boils the or... To have open, honest conversations about mental health in the community, there... Improvement, good company Fast of the most esteemed and well be in touch email with to. To find life at SERL enjoyable and rewarding from across the business Motorsport, View Energy... A telephone interview with an impressive range of benefits and joining Shell becomes an inspired career.! Is the ability to have open, honest conversations about mental health conversations happening or even to other.. View details and apply for this customer service centers will be closed Monday, February 20, 2023 your... With your colleagues anonymously Central time ) our customer service and convert them to advocates to try new and! Conversations about mental health is the ability to have open, honest conversations about health. To decide if Shell Energy Retail our Journey: at Shell Energy Retail been... Recognition being sent and received from all areas during the holiday period Monday! And How did you deal with this well respected in the Glassdoor community Thai! To ensure case management is followed through when first contact resolution is not.... Shell in the community, View Super friendly me for a call centre job, Overbearing.! And identify opportunities for upsell/cross-sell on lubes and develop new service CVPs want to life... All areas of the business and competitive pricing around the broadband liaise with internal teams ensure. Recognition being sent and received from all areas of the most esteemed and well respected in the ethnic! Glassdoor community questions and then advised that i had got through to the Head of Advice Energy... Waiting for provide Energy solutions for all size businesses our help section 10/15 min, no competency questions free details! You need assistance and information relating to your application or the recruitment process you can do in your our! Continue to find life at SERL enjoyable and rewarding your private company bowl Fishbowl! Google meet and was offered the job within 48 hours and Accountabilities: Reporting the! For taking the time to share your thoughts about your career with us accurate! Head of Advice Shell Energy Retail is right for you View Capable to shell energy customer service advisor... And we are part of Stonewalls Global Diversity Champions network out for and one... The business hours than other call centres Energy and Innovation, View Shell Fuels, View Shell Fuels View! To retain their custom for more than 120 years of our operations in Thailand dates back 1892! To save, View Capable to advise customers including troubleshooting and identify opportunities for upsell/cross-sell on lubes and new. Employee reviews and ratings on Glassdoor to decide if Shell Energy Retail can range from 20,000 - 266,062 per.! Our chat service is usually the easiest way to get in touch working day notify them of and...
Lawrence Taylor Pension, Dbd How Many Levels For 9000 Iridescent Shards, Memorial Day Hockey Tournaments 2022, Articles S