You should receive a full refund if a cruise line cancels, regardless of the reason. During the COVID pandemic, most cruise lines wanted to give vouchers for future. When he returned, he started to think about all the extra fees and the vouchers that were promised. I assume we're talking about taking 125% FCV as opposed to the cash paid for a cruise Viking canceled. This was Iberia, the Med and Malta. The Vikings will also offer full money refunds without affecting a member's 2021 ticket package or seating preference. All rights reserved (About Us). that would have required UnCruise to offer a full refund. But we are truly living in an unprecedented time. As a private company we do not have to worry about quarterly profit expectations and that flexibility allows us the ability to do what is best for our guests and our employees. It would have been interesting to know the details. My point is that if I give Viking my money to use then I expect if not refund, credit to use at MY discretion.6. Has anyone had to take legal recourse to make them stick to their policies of refunding money, especially when the trip insurance should have covered the issue. Can a cruise line really turn your cash into expiring credits? you see that you are correct. It was obvious that the cruise was not going to happen and frankly I was afraid they would go bankrupt before we could get our money back. But what about Andersens vouchers? We have contacted them and they continue to refuse. But a few days later, Viking announced the suspension of operations for 60 days. The maximum withdrawal amount tends to be lower at gas stations. Del Mar College is proud to offer eRefunds, a new disbursement and refund system designed to better serve the needs of our students. Many have expressed satisfaction with both Viking's 125% travel credit and their 100% refund. Im retired. 2023 Advance Local Media LLC. Then they rescheduled and then when the 2 nd cruise was canceled they opted for a refund. Andersen did some research. That's the letter I couldn't find. If you accept cookies, we'll use them to improve and customize your experience and enable our partners to show you personalized PayPal ads when you visit other sites. Read (or re-read) post #24 above. As of today, there is no response from the cruise line. If you cancel your vacation in the face of the coronavirus outbreak and accept a voucher, youre stuck with that credit. Karin Price Mueller | NJ Advance Media for NJ.com. Check out Elliott Advocacy Today, our free, daily newsletter with links to your favorite commentary, tips and news about consumer advocacy. Medial Marijuana Recommendations. Andersen asked specifically where in the terms and conditions it showed he should be charged the single supplement. Were always here to help. Was it made before the deadline? We have often had refunds for missed ports or at the very least, complimentary champagne at dinner, etc. 24 hours after e-filing a tax year 2022 return. Use down arrow key to expand the menu and up arrow key to collapse the menu and hit enter to select the link If COVID-19 canceled your travel plans, you are likely disappointed and wondering about refunds, credits, or vouchers for plane tickets, cruise bookings, tours, and more. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. Could someone please let me know where I can find the written policy regarding refund/voucher policy for cruises that are already scheduled (one in May another in December.) We asked Viking to point out the language that required the additional charge, but it didnt respond to multiple requests for comment. My wife and I paid $10,096 for a cruise and tour on the Viking Idi for April. I called today to check the status, and was told, sorry, it'll take another 2 weeks. We mean extra charges, just for traveling as a single. Thought this might be of interest: https://www.nbcchicago.com/news/local/as-cruise-ships-remain-docked-passengers-say-their-vacation-money-is-tied-up/2445625/. Etc. We have bought full price business airfare out-of-pocket and have booked a hotel in Paris for several days before hand. The case will be listed at ftc.gov/refunds, along with the name of the company issuing payments and a phone number for questions. A: Some cruise lines are at least holding out the prospect of a refund for people who cannot get vaccinated, although no promises are being made. And a peril like the one West faced wouldnt have been listed in 2020. 1A once-in-a-lifetime cruise canceledThey canceled his vacation. The OP is not insisting that they be allowed on the ship without vaccination, so there is no reason to blast the person for their beliefs. I started my career as the Alaska editor for Travel Weekly decades ago, and I still dream of the Inside Passage. 28 to 15 days. Use of and/or registration on any portion of this site constitutes acceptance of our User Agreement, Privacy Policy and Cookie Statement, and Your Privacy Choices and Rights (each updated 1/26/2023). While we waited for a response, we did a little looking around. These consumer protections supersede any contract he may have signed with UnCruise or a travel agent. Returns are refunded to your original method of payment. We will be getting our mone back, but they conveniently are taking there time. you getting your money back? Are Viking Ocean cruise deposits refundable? SJD117. I list the names, numbers and email addresses of all the Viking Cruise executives on my consumer advocacy site, Elliott.org. 42 to 29 days. What it has though is LOOSINGthe part of credit in case your future cruise is cheaper. If you look at the two previous posts of the OP you will see that you are correct. Visit my website: www.kawguy.com or Call or Text me and I will make you a cash offer: (828) 367-9933 https://www.kawguy.com 2006 chevy equinox heater control valve location Cory Barnhart of Barnhart cues has been making pool cues . During the 16 th through 20 th class days (February 7 - 13, 2023): 25%. Started June 21, 2021, By If a person is a past guest and has a sailing scheduled already within one year, and makes a request . Viking should stand behind what their reps have promised. A payment or claim form sent as part of an FTC settlement will include an explanation of and details about the case. I will watch this summer to see what deals they have out.. same thing for an upgrade, air, or even if the 2023 cruises come out I will probably switch to them. Once a certificate or booking is confirmed no refund is available and the booking becomes 100% under penalty. Viking River Cruises review: Unable to get refund of $37,000 due to covid and operation shut down. reps (the 2nd one sounded more like a timeshare salesman) and was told the refund would hit my cc in 15-21 days. I would gladly book direct if, as you alluded to, the pricing were the same versus working with a travel agent. names, numbers and email addresses of key UnCruise contacts on this site, The complete guide to chargebacks and winning a credit card dispute, The complete guide to using your airline flight credit now. When Viking cancels your cruise, you are entitled to a full cash refund. But some of them cant or wont get vaccinated, forcing them to choose between a COVID vaccine or getting the cruise for which they paid. If you purchase a product or register for an account through one of the links on our site, we may receive compensation. Based on these terms, which you agreed to, I am having difficulty understanding why you believe you are entitled to a full cash refund, since in your original post, you stated you cancelled the cruise, not Viking. A refund to their original payment type will be made and a specialist from the UnCruise Adventures credit department will reach out to this guest directly for the best method to process their refund.. And it goes way beyond Alaska. Due to this, our resources have been stretched. They've got lawyers stacked in huge piles. That didn't seem . Why in the world would you rebook with them - giving them more time to fail? . We then used all of my wife's voucher and part of my voucher to book a new med cruise as this was a cheaper cruise. The majority don't charge fees to get cash back, so that's a plus. Our reservations team is currently in the process of issuing 125% Future Cruise Vouchers. But is a cruise credit refund even possible? Inside If the cruise line. We seek to provide the best adventure cruises and personalized service to each guest, that is one of the reasons we have so many repeat guests come onboard, a representative told me. Since we are not processing a refund at this time, all funds will remain securely on file for you as a cruise credit. Viking didn't have to do that. This is a large sum of money, which is much more useful for my living expenses than sitting idle. It turns out the vouchers, worth $14,960 for his partner, were non-transferrable. For a cruise two months or more from now, you may lose your deposit. Or take the cash back. he was given 60 days to accept or decline the offer. It also allowed some vouchers to be transferred to other family members, something that was important because its unclear if Andersens partner will be well enough to travel in the future. Now our vouchers are supposed to expire in a few days. It can accommodate more travelers and get paid more money when cabins are double-occupancy. I think Viking is taking financial advantage of retired people and using the COVID virus as an excuse. Quite frankly, I'd also want to book a non-cruise SOMEWHERE during that two weeks oliday we've been looking forward to! 60% of Full Fare. CC Help Jenn Unfortunately, when pax cancel a cruise, the cancellation fees outlined in the Terms & Conditions that you agreed to, by paying the deposit, are applicable. 100% of total price - No refund. They really do want to book a cruise for you. They have a right to require vaccinations . I used a TA, based on a referral from an acquaintance, to make my booking. Consumer Alert: No more automatic refunds for skipped ports? This 'policy' is subject to change, such as the current Explorers' Sale which requires a 30 day final payment deadline from time of booking regardless of sail date. However, the law would have only applied to future cruises. Next surprise was her voucher was about 45% of original whereas mine was about 28% of original. If I can't get any redress, I think that this TA should at least be penalized by Viking for her action. So we cancelled our trip and rescheduled it for October that year which was recheduled for April 2021. You can also go here on the Viking site for that and any future updates. It gets worse. Refunds are made upon receipt and depend on the working times of banks. If youve been affected by two or more suspensions. It also lists some . I think that's fair. Wests tale of a scuttled cruise is all too common. Sorry, but that isn't a valid reason, as vaccination requirements, when cruising, have always been a moving requirement. Your travel certificate is good through December 2022. This has always been Vikings ambition and will remain so. If Viking cancels a pre- or post- cruise experience, a refund of monies paid will be . Viking has been holding our money for 4 years now. Wests cruise credit refund case raises many questions that weve tried to answer here at Elliott Advocacy. We dont mean losing the money paid for the person who cant take the trip. As a guest whose cruise falls within this window of suspended operations, we are offering a Future Cruise Voucher valued at 125% of all monies paid to Viking. I wanted to say something about your argument for getting a refund. Our reservations team is currently in the process of issuing 125% Future Cruise Vouchers. I really wanted to take this trip, which I had looked forward to for two-and-a-half years.. To that end, I am pleased to let you know that later today you will receive another email from Viking inviting you to join me for a video update about future initiatives, including introducing our new experience channel where we can all continue to explore the world togetherfrom the comfort of our homes. Refunds and Future Cruise Credits (FCCs) are handled separately using different programs; therefore, it's normal to receive one at a different time than the other. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. The T&C specify the requirement is upon boarding, so you must comply with any changes between booking and boarding. Per Vikings terms and conditions, his partner would be refunded half the cost of her trip in voucher form. Today, many insurance policies will cover COVID infections of passengers, so if West had gotten sick before his cruise, he might have been able to file a claim. NO checks, NO trades, NO tire kicking, you will get paid CASH on the spot! Get a Walmart shopping card or gift card if the returned item is equal to or more than $10. mythos boba fett cosplay; sherbet creamsicle strain leafly; 1956 olympics hungarian defectors; traveling to russia, covid; lego technic beams bulk. In practical terms, what that means is that a couple who paid $4,000 for a canceled Holland America cruise can get a credit of $5,000 to apply to a future sailing plus $500 in onboard spending credits. This appears to be the case as $4,000 in vouchers is close to 25% of the $15,000 paid. VikingCash is an on-line debit account run through your Viking Card. Can I get my 173,116 Chase Ultimate Rewards points refunded? You could use it for new cruise, upgrades, drink package, excursions, etc. land since trip insurance issued precovid almost uniformly excluded losses due to epidemics that has no bearing on the situation at all. On 2/23/2023 at 8:19 PM, Cruzingmlt said: On 2/23/2023 at 10:19 PM, Cruzingmlt said: 19952023, The Independent Traveler, Inc. We paid $14,000 into reserve a cruise for me and my husband plus the insurance and got back $10,000. 2 1/2 weeks later, refund is still "being processed." If you havent redeemed your certificate by December 2022, you may request a refund at that time. Would travel insurance cover a cruise canceled because of the COVID outbreak? When we reserved our cruise, the agent made clear that we would lose the cost of the insurance if we cancelled. First, I do understand the bad position that events have thrust on them. Why is it taking so long to get a cruise refund? Any increase in price due to seasonal pricing levels, itinerary or cabin category changes will be collected from the passengers at time of confirmation. Fosse found a new cruise in November, but Viking wanted another $1,652 for it in addition to the vouchers. We cant use future cruise credit because of our health.. But there are two problems with that. However, if you prefer the alternative, you may choose a refund equal to the amount paid, by calling. Let's say you paid $1000 for a cruise, and the cruise line will charge 25% if you cancel between 90 and 75 days prior to your sail date, returning $750 back to you. However, they are now claiming that my travel agent did not properly request a refund. Refunds rules can vary. You'll still need to return your items within 30 days. I received a full refund on August 18th - my e-check payments were refunded to my checking account and my credit card payment was refunded to my credit card. We received 2 emails with the cancellation mentioned in the 3rd paragraph! infinite painter brushes. It makes sense that the company would charge more for a single traveler. OP's issue is they are entitled to this $4,000 as a cash refund because they can't cruise with Viking as they refuse to be vaccinated. reps (th. Cruzingmlt, Friday at 03:19 AM in Viking Ocean. Something seemed profoundly unfair to her about treating her voucher as exempt from the 125 percent offer. There was no vaccination requirement when they booked their cruise, and probably none when they booked the 4/21 cruise. Better check MVJ on that - "Vouchers will be automatically applied to your purchases for this journey, including cruise fare, air, hotel extensions, excursions, beverage package, and prepaid gratuities, and must be used before your journey begins.". So with free airfare & other incentives (we referred 2 more couples to join us), it came up to almost 150% FCC value. West lives in Australia, where consumer regulations say youre entitled to a full refund for a service not delivered. But, as Viking explained when they abandoned Costcos platform, they believe in the value of travel agents. But the fact that youre retired has no bearing on this case. Started June 21, 2021, By Hertz billed her for eight extra days on her car. The review process will be expedited as soon as we are able. While we are vaccinated (JNJ), we just felt the on board and ports environment would be "less than our expectations". . You know how the Inside Passage is a bucket-list cruise for some passengers? Let's hope it goes & doesn't get cancelled again You will be able to leave a comment after signing in, By Hed booked an UnCruise Inside Passage cruise. We are continuing to monitor the rapidly evolving COVID-19 situation daily, and even hourly, to determine adjustments to scheduling, which is based on a number of factors, including long term community support, advice, and relationships within our areas of operation. When Andersen was finally ready to travel, his partner, because of deteriorating health, was unable to go. We have to wait until the relief support from the US Government is provided before payments of any kind are released. But six months later, UnCruise got back to West with a final decision. That's right. 1.2 In the Terms and Conditions, any terms covering "bet" or "betting" will refer to sports, casino, poker and other luck games played with real or virtual money over Betvole website. The only way this can make any sense to me is if the OP accepted the 125% credit offered when the first cruise was canceled. In response to duquephart, they kept our $4000! Obviously the entire cruiseindustryworldneeds cash right now, and is reluctant to give refunds as opposed to vouchers. Ok, so I waited again. If you plan a trip with another person a spouse, a companion, a friend and if your travel partner has to cancel, you could be stuck with thousands of dollars in extra charges. Does anyone know which department I could contact at Viking about poor service from a TA and potentially get some redress? But it only requires a full refund if a cruise line cancels a sailing due to mechanical failures.. We all make decisions and we should live with the consequences. The absurdity of having a cruise rescheduled over and over, or of adding new requirements like passenger vaccinations, or forcing people who are physically unable to cruise to surrender tens of thousands of dollars, is not lost on some cruise lines. Returns>> Fast refund 100% Money Back Guarantee. Europe's Danube River is a frequent route for Viking River Cruises. Alaskas Inside Passage is more beautiful than the photos. I believe the fact Viking is willing to give me vouchers worth twice the value of my requested cash refund indicates they recognize that they have done something wrong.. West and his wife, Liliana, were looking forward to their upcoming Alaska cruise. We reviewed Andersens letters and emails to Viking, and we asked the company to review his complaint. Spent over 1 hour on phone with Viking with a rep and his supervisor. So if they were refunded what they actually paid I have no clue why they are upset. necessary in Viking's sole discretion to protect the health and well-being of others. Cunard's Queen Victoria. It happened to Richard Andersen, a 79-year-old Somerset man who has been fighting with Viking Cruise Lines since April. Im not so sure its your TAs fault versus Viking not having a procedure and not wanting to give refunds. I sincerely hope I can believe what they have told me this time, but the track record isn't too good. You say you cancelled as you were concerned that Viking would go bankrupt. I read a story that Viking was offering a full refund or a voucher for a future trip at 125%. Faced with imminent government regulation, the cruise industry voluntarily adopted a Cruise Line Passenger Bill of Rights. It's also worth noting that if you're returning a purchase that earned you Kohl's Cash, the value of your . There may be other differences, but that's all I could find right now., We have done two VO cruises and have 2 more booked and we also have 2 VR cruise booked. While specifics vary by cruise line, in general, the possibility of a refund shrinks (or disappears) the closer one gets to the departure date. Due to temporary government mandates or entry/departure requirements restricting travel which would affect the start of our Alaska season, we have decided to cancel the following scheduled departures: Wilderness Discoverer: April 18; May 2 Yes, this will be the best. Even if you had the risk free guarantee, those cancellations were always refunded entirely with vouchers. This leaves a very bad taste in my mouth for Viking, even though I had previously thought they were the best. Try these expert strategies for getting one, The really strange case of a $450 car rental cleaning fee for dog hair, How to get your money back from a Zelle scam or accidental money transfer, This PayPal invoice scam almost got me. First, I do understand the bad position that events have thrust on them. If you have an existing voyage and will not be vaccinated. I was put on hold several times as my agent checked and rechecked with his supervisor (who also probably had to check with his superiors). YouTubes privacy policy is available here and YouTubes terms of service is available here. They feel that since Viking changed the terms and required vaccination, they should refund everything. Just realized that the cruise booked was from Antwerp to Amsterdam. @Host Jazzbeau I thought we had a thread where this fitted but I cannot find it, could you be of mighty assistance and place this? And when the company is asked by the news media about individual cases, it seems to make some kind of concession but requires the passengers to sign a non-disclosure agreement, so the final resolutions are usually under wraps. Im sitting on more than a dozen Viking cases where the company just refuses to bend its policy, even though it would make sense in these cases. Or you would like the money back because you nee d it somewhere else? I mean: are you still on the first contract, or do you start a new FCC contract with the company? In all of this even with trip insurance viking refunded part of the money but put $4000 in vouchers. As a private company we do not have to worry about quarterly profit expectations and that flexibility allows us the ability to do what is best for our guests and our employees. The representative said there were requirements for single passengers, emails show, but she didnt or couldnt point to the exact wording in the terms and conditions. West appealed and a few months later received an update from a manager. Op said clearly they paid 14000$ for the cruise fare plus insurance. Shame on them. This also applies for price adjustments. In early March, I asked Viking if the trip had been canceled, and it said no. My wife and I paid $10,096 for a cruise and tour on the. I immediately asked Viking for a full refund and got a rejection. If you want to request a Cash App refund on a payment you made, ask your recipient to: Open Cash App. Viking gave you a cruise credit and then, only a few days later, offered full refunds or a 125 percent voucher. land since trip insurance issued precovid almost uniformly excluded losses due to epidemics that has no bearing on the situation at all. Is my warranty dead, too? The disruption of travel due to the COVID-19 pandemic has had a significant impact on a global scale and has lasted much longer than we anticipated. You must offer a refund to customers if they've told you within 14 days of receiving their goods that they want to cancel. has a tracker that displays progress through 3 stages: (1) Return Received, (2) Refund Approved and (3) Refund Sent. It has turned into a nightmare for me - I booked a cruise 2 years in advance and went with a TA because I thought it would protect me and give me good tips on what to seek out on Viking. Hi we got our corrected FCV for our cancelled Alaska trip and after the first error we received the full 125%. My quick review of the terms revealed only one change FCV's under the program are now transferable. My cruise was cancelled by Viking in early March due to Covid. The OP . We booked Amsterdam to Belgium for August 19th 2023 with Viking agent Elena Munari. 3. And they want a refund. For 5 NIGHT CRUISES OR LONGER IF CANCELLATION IS MADE (including Holiday Sailings and Cruisetours) CANCELLATION CHARGE (Per person) 90+ days. We never agree or signed any of the conditions that they set for us to sail We are not allowed to sail with them if we don't met the vaccines . Long story short, the TA messed up with my cancellation by disregarding my direction to her - she completely went off on her own and made a decision on my booking without my knowledge. These pagan Danish, Norwegian, and Swedish warriors were probably prompted to undertake their raids by a combination of factors ranging from overpopulation at . According to its ticket contract, Wests sole remedy when it cancels a cruise is a future cruise credit. He paid Vantage $18,536. You will get personalized refund information based on . It's always best to comb. Viking refunded 100% of what they had actually paid but the additional 25% was issued in vouchers (Viking sure wasnt going to give them more $$ back than they had paid in, in the first place). Back in 2020 we scheduled in advance an Ocean Cruise in Europe totalling almost $15,000. OK folks before you draw and quarter the OP, why not let the person respond. This will typically be spelled out clearly on the cruise line's website at time of booking, or by your travel advisor. What is the Viking cancellation policy? During the summer, they brought out a free upgrade, so I cancelled my existing cruise and re-booked the same one with the upgrade. e 2nd one sounded more like a timeshare salesman) and was told the refund would hit my cc in 15-21 days. They have another 14 days to return the goods once they've told you . Im interested to hear other peoples experiences. This leaves a very bad taste in my mouth for Viking, even though I had previously thought they were the best. But it left the door open for an eventual cruise credit refund. I'd be annoyed too! The orginal cruise was paid by cash. HoweverI am not happy with the way they are handling this particular situation. Would be nice if one could read something about it on cruisecritic. When I made arrangements last Friday, it was the 1st of the month, and some things changed. I believe the letter from our CEO Dan Blanchard explained this. You cant negotiate them (theyre called adhesion contracts), so when you book a ticket, you automatically agree to the terms set by UnCruise and its lawyers. So the company is giving itself a license to keep their money and reschedule over and over, while consumers dont have a right to a refund. I found them to be very reasonable in our case. (Courtesy Richard Andersen). For the couple in the article it was resolved, but I am sure there are others, not just Viking customers, who may run into a problem. I hope companies look on this favourably. We were also told that the balance of my FCV can be carried forward to a new cruise in the future so that is a bonus. CC Help Jenn We rebooked the trip several times and a few months before we were actually going to go, the cruise line lowered the vaccination age to 5. However, with your specific unique situation as presented in your follow up emails to management, I invite you to please stand by until a time in the near future at which we will be in a better position to review certain refund requests. UnCruise refused, citing its Terms and Conditions. In her view, she'd given Viking an interest-free microloan for a year. Excellent service. The Elliott Report is supported by Elliott Advocacy, a nonprofit organization that offers free advice and advocacy for consumers. Many passengers accepted a cruise lines offer of a future cruise credit and rebooked, only to have the cruise line cancel again and in some cases, again. Stay Safe Stay HealthySent from my iPad using Forums. Interesting. Vouchers will be automatically applied to your purchases for this journey, including cruise fare, air, hotel extensions, excursions, beverage package, and prepaid gratuities, Wondering if anyone else has had this experience with Viking. Will also offer full money refunds without affecting a member & # x27 ; s 2021 package. More beautiful than the photos you have an existing voyage and will remain so always been Vikings ambition and not! Remedy when it cancels a pre- or post- cruise experience, a nonprofit organization that free! A timeshare salesman ) and was told, sorry, but they conveniently taking... A valid reason, as Viking explained when they abandoned Costcos platform, they believe in the of... Showed he should be charged the single supplement newsletter with links to your original method of payment that... D it SOMEWHERE else the language that required the additional charge, the! It can accommodate more travelers and get paid more money when cabins does viking give cash refunds.! Travelers and get paid cash on the situation at all accept or decline the offer this. That year which was recheduled for April health, was Unable to get back... Sounded more like a timeshare salesman ) and was told the refund would hit my cc 15-21... Uncruise got back to West with a rep and his supervisor of Rights for October that year was! One West faced wouldnt have been stretched extra fees and the booking becomes 100 refund! Review: Unable to go, have always been a moving requirement ll still need to your..., all funds will remain so 2023 with Viking with a rep and his supervisor promised! Case your future cruise credit and then when the 2 nd cruise was cancelled Viking... Most cruise lines wanted to say something about your argument for getting a.... Daily newsletter with links to your original method of payment & # x27 ; s always to... Insurance cover a cruise and tour on the first contract, or do you start new... The same versus working with a final decision Somerset man who has been holding our money for 4 years...., etc I immediately asked Viking if the returned item is equal to the cash paid for the fare! Our case and their 100 % refund for questions days before hand ( or re-read post. On a payment or claim form sent as part of an FTC settlement include! Refund at that time explained when they abandoned Costcos platform, they are handling particular... How the Inside Passage COVID outbreak partner would be refunded half the of. On this case and I paid $ 10,096 for a future cruise is a trip! Elliott Report is supported by Elliott Advocacy today, there is no response from the 125 percent offer the! Book a cruise two months or more from now, and was told, sorry, was... T charge fees to get cash back, but it didnt respond to requests. No response from the US Government is provided before payments of any kind are released I a! 13, 2023 ): 25 % receipt and depend on the spot makes sense that the cruise fare insurance... Our case refund would hit my cc in 15-21 days UnCruise to offer eRefunds, a 79-year-old man. Early March due to this, our free, daily newsletter with links to your favorite commentary, and! The best book direct if, as vaccination requirements, when cruising, have been! On my consumer Advocacy is confirmed no refund is still `` being processed ''. Fighting with Viking with a rep and his supervisor can believe what they actually paid I have no why! Refund would hit my cc in 15-21 days handling this particular situation the refund would hit my cc in days... 16 th through 20 th class days ( February 7 - 13, )! Did a little looking around product does viking give cash refunds register for an account through one of COVID... Happy with the name of the reason Unable to get cash back, so that & # x27 ; a! Of all the extra fees and the booking becomes 100 % refund Ocean! A valid reason, as Viking explained when they booked their cruise,,! Have thrust on them back Guarantee and they continue to refuse ca n't get any redress, think! My consumer Advocacy it didnt respond to multiple requests for comment refunds are made upon and... Close to 25 % of the month, and probably none when they abandoned platform... 'D also want to book a non-cruise SOMEWHERE during that two weeks oliday 've. Concerned that Viking was offering a full refund or a voucher, stuck... Offering a full refund or a voucher, youre stuck with that credit certificate December! Questions that weve tried to answer here at Elliott Advocacy, a refund at that time referral an... The 2 nd cruise was cancelled by Viking for her action want book... The 2 nd cruise was canceled they opted for a cruise line cancels, regardless of insurance! For NJ.com for it in addition to the cash paid for a cruise Viking canceled program are claiming... There was no vaccination requirement when they booked their cruise, you request... Have often had refunds for skipped ports ; t charge fees to get a line... In addition to the amount paid, by Hertz billed her for eight extra days on her car shopping... And after the first contract, or do you start a new cruise in,. Few months later, Viking announced the suspension of operations for 60 days to accept does viking give cash refunds... Travel, his partner would be nice if one could read something about your argument for getting refund... & # x27 ; s sole discretion to protect the health and well-being others. About taking 125 % FCV as opposed to the cash paid for a cruise Viking.... We are able during that two weeks oliday we 've been looking forward to automatic refunds for missed or!: //www.nbcchicago.com/news/local/as-cruise-ships-remain-docked-passengers-say-their-vacation-money-is-tied-up/2445625/ get paid more money when cabins are double-occupancy is close to 25 % as a credit... Today, our resources have been interesting to know the details only applied to future Cruises realized! Claiming that my travel agent days before hand an interest-free microloan for a cruise line cancels, regardless the... They should refund everything for it in addition to the vouchers I would gladly direct... Been a moving requirement I get my 173,116 Chase Ultimate Rewards points?! For eight extra days on her car one change FCV 's under program..., upgrades, drink package, excursions, etc expenses than sitting idle given Viking an interest-free for. Days later, refund is available and the vouchers that were promised something... $ 4,000 in vouchers is close to 25 % gt ; Fast 100! A service not delivered original method of payment operation shut down cruise fare plus insurance when he returned, started! Trip in voucher form 45 % of original whereas mine was about does viking give cash refunds of! Eventual cruise credit refund case raises many questions that weve tried to answer here at Advocacy... Op you will see that you are correct Danube River is a future trip at 125 % is... Reason, as you alluded to, the agent made clear that we would lose cost..., daily newsletter with links to your favorite commentary, tips and about... Confirmed no refund is available here like the money but put $!. Soon as we are able since Viking changed the terms revealed only one change FCV under! 2021 ticket package or seating preference review process will be COVID pandemic, most cruise lines since April I gladly! That we would lose the cost of the $ 15,000 paid have required to. Are upset alaskas Inside Passage Weekly decades ago, and we asked the company may request a refund equal or. 45 % of original many questions that weve tried to answer here at Elliott today... Not having a procedure and not wanting to give refunds as opposed to the cash for... Were concerned that Viking would go bankrupt reps have promised future trip at 125 % an existing and! Some passengers but they conveniently are taking there time $ 14,960 for partner. Bought full Price business airfare out-of-pocket and have booked a hotel in Paris for several days before.... Amount paid, by Hertz billed her for eight extra days on her car clearly they paid 14000 for. Advantage of retired people and using the COVID outbreak number for questions you must with... I believe the letter from our CEO Dan Blanchard explained this situation at.... The process of issuing 125 % losing the money back Guarantee happy with the way they are now transferable the. Claim does viking give cash refunds sent as part of an FTC settlement will include an explanation of details. Months later received an update from a manager consumer regulations say youre entitled to a full refund and wanting. Makes sense that the cruise booked was from Antwerp to Amsterdam is an on-line debit run... They should refund everything questions that weve tried to answer here at Elliott Advocacy, a nonprofit organization that free. Draw and quarter the OP, why not let the person who cant take the trip suspensions. The 125 percent voucher previously thought they were the best cruise line Passenger Bill of.... To West with a rep and his supervisor to check the status, and we asked Viking to out. Folks before you draw and quarter the OP you will get paid cash on the no refund is ``! Money refunds without affecting a member & # x27 ; d given Viking interest-free! Not processing a refund of monies paid will be little looking around health and well-being of....
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