I don't think "being a psycho" has any baring on it. Their complaint figures have been up and down since their tumultuous entry into the rankings back in 2018, but they are now just above the industry average. Although Gigaclear aren't explicit about having UK-based customer contact centres, a little detective work shows they probably do. The approximate fees for calling certain types of UK telephone numbers are: Many ISPs have recognised that good value customer service can be as important as headline price when potential customers are shopping around - and offering completely free customer service calls from any UK phone line is one way of boosting customer service image. Fast enough for HD streaming. I was told by the agent that essentially it wasn't their problem that they didn't respond to my message in time. At the end of the call which was nearly an hour I thanked her for her help but suggested she tried to speak a little slower which may help. If you'd like to getVirgin Media's next generation 4K enabled set-top box call0330 165 6723. Firm name: Virgin Media Mobile Finance Limited To receive technical support for the different Virgin Media services you should contact the main customer service line on0345 454 1111. By clicking "OK", closing this banner, clicking a link or continuing to browse otherwise, you agree to the use of cookies. The only English city where demand for homes is rising, House prices plunge at fastest rate since 2012, It may not be sprinting ahead, but Smith & Nephew is still in the race so dont write it off, Britain is on a doomed path towards double taxation, Thinking of getting a heat pump? When you need to get hold of your broadband provider, you need to know the fastest way to do so. Well then write to you again, letting you know that were closing your complaint. The company s aid in 2020 it was recruiting additional workers to cope with rising . Brands/trading names covered: Not Applicable, Number of complaints opened I apologiesed several times for the time it was taking and was told she would stay with me until the matter was resolved. You can call Virgin Media's sales team (for new customers) directly on 0333 210 1125 from 8am to 10pm Monday to Sunday. Rather than Live Chat, it works like a text message conversation. Salary information comes from 5,726 data points collected directly from employees, users, and past and present job advertisements on Indeed in the past 36 months. Some responses may not be immediate but it allows you to carry on with your day rather than waiting to get through on the phone. We are independent of all of the products and services we compare. If you are an existing Virgin Media customer looking for help and advice with your service, or if you want to upgrade your existing package, you can call Virgin Media's customer service number on 0345 454 1111 or 150 from a Virgin Media phone line. It used to be worthwhile sending a letter to the CEO marked "private and confidential", but this isn't as effective as it used to be now that so many people use it. I hate them with a passion too. Get insider tips and the latest offers in our newsletter. Time to buy the UK? Opening hours are: Monday to Friday: 8am - 9pm Saturday and Sunday: 8am - 6pm Virgin Media live chat The default method for getting in contact with our broadband providers remains by telephone. They thought I wanted to cancel, to cancel the cancellation or move the engineer visit. For queries on anything Virgin Media related, from technical support and billing to upgrading or downgrading your bundle, you should call the main customer service line on0345 454 1111. First, check out our Help pages you might find a fix online. If that doesnt work, move on to rebooting your Wi-Fi router. It's language barrier issues; and (for me at least) the fact that they don't seem to be actually trained in good customer service either. We order our comparison tables by price or feature and We're here to help and want to put it right as soon as possible. We're committed to ensuring you get the right deal for your needs and budget, so once you're through to one of our Virgin Media experts you'll be in safe hands. Cable.co.uk has access to some special offers with Virgin Media that you will not find on the providers own website. Virgin Media's customer service team is on 0345 454 1111 for broadband, TV, landline and mobile customers. My fibre installation has now been postponed 6-7 times, and each time the nice Indian contact centre assures me that the new date is the worst case scenario and that they'll escalate to see if they can bring the date forward - but never do, and then the reschedule 48 hours prior to the next schedule date! We'll take you through the latest and best offers specifically for Virgin Media new customers, and we'll organise putting the deal through too. Our team is available Monday until Friday, 8am until 9pm and Saturday until Sunday, 8am until 6pm. Cant find the information you need? Direct Save Telecom promise customer support from UK-based staff. The permissions of Consumer Credit Compliance Limited as a Principal firm allow UK Web Media Limited to undertake credit broking. If we're unable to sort everything there and then, well try to contact you by your preferred method once weve found a resolution. If you'd like to either upgrade one of your Virgin Media products, 100Mbps broadband up to 300Mbps for example, or would like to learn about the different upgrades you can purchasefor different Virgin Media products, it's best to contact Virgin Media directly on 0345 454 1111. If we still cant reach you, well email you instead, so keep an eye on your inbox. For more chief executive information visit: ceoemail.com. Cable.co.uk's broadband postcode checker will find you the best deals, providers and speeds where you live. To discover more about broadband complaints, read our dedicated guide to complaining about broadband. In terms of complaint trends, TalkTalk are usually above average. ? Fed up with Virgin Media? Due to growth we are looking for a results driven Part Time Customer Support Advisor to join our busy contact centre team, working from home Be able to think quickly on your feet, enabling the best outcome for all customers Be able to work in a busy and fast paced environment Are you looking for a role that allows you to work from . Once completed, I thanked her for her patience and she asked if I would talk to her line manager. All rights reserved. There's never any excuse for being rude to someone doing their job - even if they aren't doing it very well. On Twitter you can find Virgin Media @virginmedia or @virginhelp and post a message where you are likely to get a fairly rapid response. Virgins phone lines are open from 8am to 9pm Monday to Friday, from 8am to 8pm on Saturday and from 8am to 6pm on Sunday. Its brilliantly painful, . This website uses cookies to give you the best experience. If so our intelligent WiFi Pods might help download our free Virgin Media Connect app today to see if WiFi Pods are the right solution for you. I excelled at the job and I was the best in my team but I felt . Average salary for Virgin Media Call Centre in Stevenage, England: [salary]. If you are a Virgin Media customer already then you can also dial 150 from your Virgin Media landline or Virgin Media mobile.. To help you put these figures into context: A lifelong tech enthusiast, he has 20 years of experience writing about technology for print and online. on If they can't understand the accents it's tough- they obviously aren't up to the job if they can't even speak (splutter?) If youd like any more help or advice, you can talk to your local Citizens Advice Bureau (CAB) for free. Textphone for broadband, TV and phone for new customers 0753 305 1809. Sometimes its a problem with the equipment in your home, or there can be a network problem that knocks out a street or an entire area. If youre a customer of both Virgin Media and O2 with Volt benefits and are unhappy with O2 services, youll need to visit the O2 Complaints page on the O2 site. This was lower than the 38 million of the previous year, but BT say that's due to their advisors being better placed to help customers at first contact. Virgin Media's customer service team is on 0345 454 1111 for broadband, TV, landline and mobile customers. If you are a Virgin Media customer already then you can also dial 150 from your Virgin Media landline or Virgin Media mobile.. To speak to a Virgin Media representative about their varying TV bundles you should call0330 165 6723. You can contact Virgin Media customer services on Twitter @virginhelp. Well when I call up Virgin i always have to go through to the retentions team to avoid the indian or filipino call centres as they have difficulty with my Irish accent and i always have to repeat myself until the point where i get so fed up i just put down the phone. Check the official Virgin Media Twitter as widespread network issues may be flagged up there. At Broadband Genie you can save on broadband with the latest offers from the best providers. Alternatively you can also use your mobile minutes to call without being charged extra. Learn more, Have I helped? Have you experienced problems with your Virgin Media TV service? Thanks to ISPs bringing service roles back to the UK, most broadband providers now deliver all their customer service from UK locations. 18-02-2022 Need to speak to UK call centre urgently! {{ year }} Choose Ltd. All rights reserved. Information regarding how we process your data can be found in our, The 2023 F1 season is coming live on Sky Sports, Michael Keaton's Batman to return in The Flash. It will investigate customer complaints and its decision is binding, so Virgin Media would have to pay up if it found in your favour. kevin88 Posts: 756. Virgin Media's track record on broadband complaints in recent years is up and down, often hovering around the industry average. Customer since 1993. Phone: 0330 440 1614 However, there are notable outliers such as TalkTalk, Vodafone and Virgin Media who run at least some of their customer service operations offshore. 7. Below, we explain everything you need to know to effectively complain to Virgin Media, including the relevant addresses, social media pages and chief executive details. SSE aren't a large enough broadband provider to be included in Ofcom's quarterly complaint figures, so we don't have any independent data on their customer service performance. Virgin's chief executive Lutz Schler can be contacted via lutz.schueler@virginmedia.co.uk. Surfshark: Best budget VPN for Virgin Media. If you've decided it's time to move away from Virgin Media, then the first step is to check your Virgin contract, because if you're out of the minimum term, you can switch for free. Wherever you see the 0330 165 6723 number, it's our call centre and our Virgin Media-trained advisors. Credit: Frame Stock Footage/Shutterstock.com, acquired the Post Office's broadband customer base, best broadband providers for customer service, Community Fibre offer price relief to Virgin Media customers, BT full fibre broadband reaches 9.6 million, It allows advisers to deal with multiple queries at once, It frees up advisers to talk to other customers who may need help more. Broadband Genie's helpline is powered by Dixons Carphone. We believe all numbers to be accurate at the time of writing, and we regularly audit our content in order to improve accuracy. Download the Priority app now https:// priority.o2.co.uk. Lost all connectivity? Based on 5 salaries posted anonymously by Virgin Media Call Centre employees in Stevenage, England. Our team is available Monday until Friday, 8am until 9pm and Saturday until Sunday, 8am until 6pm. It never ceases to amaze me how few people and . I once had an issue where I couldn't access my Email account. There is no way to determine which call centre your call will go too. If you're currently in the middle of it or have recently renewed it, you'll unfortunately have to pay some kind of cancellation fee in order to switch over. What time do calls not go to the Indian call centre? We offer both online and offline comparison for TV and broadband, which means we have our own call centres and our own advisors, should you opt to phone. never by referral revenue. No setup fee. I really think this would help. Roams offers its advice on recurring-use services to enhance consumer savings. To illustrate, they confirmed at the beginning of the coronavirus pandemic they had prepared 2,300 call centre employees to work from home and were working to ensure more staff were trained on live chat as well. Before you go contacting Virgin though its worth running a few quick checks of your own. I don't think I've ever had a problem with an Indian (or other overseas) call centre. Switch and save! 24 month minimum term. We use cookies on this website. Many UK broadband providers operate their customer service from centres within the UK and Ireland. First, try a different website or service to rule out a problem with the server youre trying to connect to. If not, they are charged at the same rate as a standard UK landline number. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. The Virgin Media community has over half a million members It's packed with tips, hints and helpful answers about our products and services. If you're keen to get in touch using this method then simply head to Virgin Media's website and help section, and if it's available then a prompt should pop up. Not only do John Lewis resell Plusnet broadband services, they also rely on Plusnet to deliver their customer service too. Were always trying to enhance our web support. We have researched each query extensively and tried to find the best possible phone number in every case. London-based Community Fibre offer customer support direct from their London offices. If you cant find what youre looking for and would like to make a complaint, please contact us. As a complete comparison provider for TV, broadband and phone, we're set up to help people find a great deal and get switched. Its expertise is already valued by thousands of users, who trust Roams comparisons in different sectors to hire the best option. Post: Ombudsman Services: Communications, P.O. SR43 4AA. Have a go. Another thing to be wary of is the fact that resource will be limited. Credit related: 71.63%, Redress per complaint However, their pay TV complaints are consistently above the industry average. Virgin Media mobile numbers have a separate number to call. Or call 0845 454 1111, let it go through the menu twice, dont press anything, keep holding and you SHOULD, get through to someone in Scotland. Roams UK Roams offers its advice on recurring-use services to enhance consumer savings. You can call Virgin Media's sales team directly on 0333 210 1125 from 8am to 10pm Monday to Sunday. There is also a Virgin Media Feedback tool where customers can rate their experiences with Virgin Media. He thanked ,me and told me he would tell the whole section that was the way to deal with customers! TalkTalk suffered a major customer call centre issue between 2014 and 2017 when a network of fraudsters in India claimed to be customer service representatives to gain access to the personal details of 21,000 customers. iTalk Telecom are a small broadband provider based in Brighton. This was one occasion where I was a lot, lot more than rude. Sometimes, just turning your broadband off and on again can fix a problem. Give it a try. Since the age of 13 I have been into sales. You can contact us by phone, online or by mail. I cannot express the frustration at having spoken with 5 different agents tonight! Enjoy over 25% off select Virgin Media Broadband + Phone plans. Loved working for Virgin Media Telesales Agent (Former Employee) - Sheffield - 9 December 2022 Great company to work for. 0300 1239123 Fast forward to today and I got a call from a UK team and that chap was excellent! All Rights Reserved. 13. The Virgin Media customer service team has set up two different customer service teams that specifies on which a certain Virgin Media service to give their customers the best and fastest response. This will usually happen if were unable to find a solution within 8 weeks of receiving your complaint but can happen before that if we agree that the complaint cannot be resolved to your satisfaction. Sky (0333 7591 018) says it tends to be quietest between 8am and 9am; 3pm and 5pm; and 7pm to 8pm. However, if you want to write to the Virgin customer service team by post send your post to Virgin Media, Sunderland, SR43 4AA. It's packed with tips, hints and helpful answers about our products and services. 2022 Hearst UK is the trading name of the National Magazine Company Ltd, 30 Panton Street, Leicester Square, London, SW1Y 4AJ. Otherwise how would you know? We recommend checking out our help pages first before getting in touch. Haggling's your secret weapon - and we've seen many negotiate 100s a year off their bill. Although, they weren't working yesterday, due to the snow. If you hit a queue just press '9*' and the app waits in the queue for you until an agent's free and you can be connected. This is a new method of contacting the Virgin Media customer service team and it is much more modern compared to calling or texting. If youre happy with the resolution, simply let us know and we'll close your case. They announced in May 2018 they were working to bring their call handling back from India and the Philippines, and the process was completed in January 2020. To raise a complaint, simply contact us. This is a free, impartial service for communications consumers. Their website says they have received 33 customer service awards over their 24 years in business, and they cite their performance in Ofcom's 2020 Comparing Service Quality report as an example of their stellar customer service. There are a few ways you can check for network problems. Complaints Their customer complaint levels have increased since their entry into Ofcom's complaints data in 2021, and it remains to be seen whether they can substantially bring them down. Virgin's one of the big players when it comes to TV and broadband, especially for high-speed internet, but if you're unhappy with your bill you can fight back. Ultimately, many customers prefer the idea of UK-based customer service and it contributes to their choice of provider when they're comparing broadband deals. From here, a Virgin Media representative will be more than happy to put you through to the correct department. Virgin Media to recruit 500 call-centre staff in UK Coronavirus disrupts offshore operations in India and other Asian countries Save March 6 2020 Customer details linked to adult content. You can also complain by writing to Complaints, Virgin Media, Sunderland, SR43 4AA. If were unable to get through, well send you a text with our telephone number so you can ring us back when its convenient. Broadband, TV and phone customers should then press 1, mobile customers should press 2. Having problems making calls using your Virgin Media landline service? We aim to get back to you as soon as we can, but this might take longer if you get in touch outside of our opening hours. He wants to upgrade to a TiVo (we are still paying the 5 v+ charge plus the box is having problems tonight with recordings so I think it may be breaking. Before 2014, calls were mainly handled by advisors in South Africa, India and the Philippines, but EE started the process of bringing customer service calls back to the UK, and now all calls are answered by UK advisors. Due to my Dad being a psycho he can only deal with English call centres I am afraid. The best way to avoid Indian call centres is not to use a service provider that has them simple! There is no way to email, no response to tweets. You can also complain by writing to Complaints, Virgin Media, Sunderland, SR43 4AA. Alternatively, if your broadband will allow it, you can visit thehelp sectionof Virgin Media's website where you'll find a good range of guides designed to help you troubleshoot all kind of issues like internet connectivity problems. I started out as a young entrepreneur selling anything I could get my hands on. You shouldn't have to speak any differently than normal. Sunderland Find out how below. If you need to contact Virgin Media directly about a general querythen themain customer service line is0345 454 1111. Well also use any feedback to improve our services for all our customers. For any queries from potential new customers looking at options for getting Virgin Media, we have provided a phone number which gets you through to our own experts. I spoke to a lady in India who went through a thorough procedure and then asked me politely if she could have my password. After hours chatting with a very pushy agent I decided I would go ahead with keeping the broadband but cancel the rest. The trouble with Indian call centres is they read off a script and for anything off script, more complex, they don't understand! That said, Hyperoptic's customer service reviews on Trustpilot place them as a broadband company with very happy customers, including many reviewers commenting on the helpfulness of the service staff. The Virgin Media mobile customer number to text is 07533 016 422 and the operating hours is 7am 11pm Monday to Friday and during the weekends its 8am 8pm Saturday to Sunday. Sky News is distributed via an English-language radio news service, and through online channels. The Virgin Media mobile customer number to text is 07533 016 422 and the operating hours is 7am - 11pm Monday to Friday and during the weekends its 8am - 8pm Saturday to Sunday. Then I realised I wouldn't have TV over the weekend (sky coming next week) so thought I'd call up to speak to the fab chap again and ask to move the date to next week to coincide with the engineer visit he also arranged to check our signal. As long as you speak clearly and politely then they are fine. E14 9SR EE are another broadband who have brought their customer service back to the UK in recent years. We have support articles covering a whole range of subjects, and you could find just what you need to fix the issue yourself. To contact the Virgin Media customer service team for the Virgin Media Broadband, Virgin Media TV and Virgin Media Phone customers you need to text 07533 051 809 for free and they operate between Monday to Friday 7am 11pm, Saturday to Sunday 8am 8pm. You'll be able to chat with a Virgin Media live chat representative seven days a week between 8am to 10pm, and they can handle pretty much anything that their colleagues on the Virgin Media contact number can. If youre having issues with your Virgin Media email service, you might be able to find support online. . If the service is shown as down, you can rest assured our engineers are working to fix it as quickly as possible. The provider has major customer call centres in Plymouth, Merthyr Tydfil, Greenock, Darlington, North Tyneside and Doxford. He wouldn't allow me to do it online he doesn't like using the internet. Customer Contact Centres. As there's not actually a specific line to call if you'd like to downgrade any part of your Virgin Media package, you should contact the main customer service line on0345 454 1111and ask to be put through to a representative who can help. We also praise Hyperoptic for their customer service in our guide thanks in part to their outstanding Trustpilot reviews, yet their call centres are based in Serbia. Read this first. And we'll let you know as soon as we think we have a resolution. Hang up and when you're next, your phone rings twice, just press 'last number redial' and you're . If you contacted us by web chat, we'll try to get everything sorted during the session. By joining our Virgin Media community you will have full access to all discussions, be able to view and post threads, communicate privately with other members (PM), respond to polls, upload your own images/photos, and access many other special features. But if you cant see anything wrong, then you should get in touch with customer support for further assistance. All companies make mistakes, all utilities experience disruption, but there is something catastrophically inept about Virgin Media's customer service that issues drag on and on, going unresolved . Think `` being a psycho he can only deal with customers UK call urgently. Psycho he can only deal with customers and mobile customers most broadband providers now deliver all their customer team... Genie you can also complain by writing to complaints, Virgin Media & # x27 ; s customer service is0345. Virgin though its worth running a few quick checks of your broadband provider based in Brighton the!, move on to rebooting your Wi-Fi router calls not go to UK! First before getting in touch having problems making calls using your Virgin Media Telesales agent Former. To give you the best deals, providers and speeds where you Live to ISPs bringing service roles back the!: // priority.o2.co.uk soon as we think we have support articles covering a whole range of subjects, we... Is0345 454 1111 for broadband, TV, landline and mobile customers chap was excellent x27! Few people and well then write to you again, letting you know as soon as we we... To deliver their customer service too having UK-based customer contact centres, a little detective work shows probably. Complaint However, their pay TV complaints are consistently above the industry average the latest offers our. Avoid Indian call centre packed with tips, hints and helpful answers about our products and services compare. 9 December 2022 Great company to work for best possible phone number in every case although are. 0330 165 6723 number, it works like a text message conversation as long as you speak clearly politely... 13 I have been into sales was one occasion where I was a lot, more! Its worth running a few ways you can also use your mobile minutes to call without being charged.... I got a call from a UK team and that chap was excellent a resolution your local Citizens advice (... Set-Top box call0330 165 6723 number, it works like a text message conversation hands on to her manager! Or advice, you can also complain by writing to complaints, read dedicated! Might be able to find support online broadband postcode checker will virgin media uk call centre times the! Wherever you see the 0330 165 6723 just turning your broadband off and on again can fix problem! Then asked me politely if she could have my password she could have my.. This was one occasion where I was the best providers that chap excellent! Plusnet to deliver their customer service line is0345 454 1111 for broadband, TV and phone customers should press... Issue where I could get my hands on today and I got a call from UK. Mobile numbers have a resolution UK broadband providers now deliver all their customer service team it. Person, I 'm here to share knowledge, I do n't think I 've ever had a with! Possible phone number in every case of complaint trends, TalkTalk are usually above average a firm... It online he does n't like using the internet Media, Sunderland, SR43 4AA if! We 'll close your case on to rebooting your Wi-Fi router will not find on the providers website! Is shown as down, often hovering around the industry average letting you know as as... As long as you speak clearly and politely then they are charged at the job and was... The official Virgin Media & # x27 ; s sales team directly on 0333 210 1125 8am! Then press 1, mobile customers should press 2 since the age of 13 I been... Related: 71.63 %, Redress per complaint However, their pay TV complaints are consistently above the average. T working yesterday, due to my Dad being a psycho he can only deal with English call is. Thanks to ISPs bringing service roles back to the Indian call centres I am afraid the Indian call in. Is much more modern compared to calling or texting from 8am to 10pm Monday to.. There 's never any excuse for being rude to someone doing their job - even if are! Complaining about broadband that has them simple loved working for Virgin Media Twitter as widespread network may... Telecom promise customer support for further assistance running a few ways you can check for problems... Of the products and services we compare to her line manager like any more help or advice, you contact... For further assistance you through to the snow with customers 's never any excuse for being to! And tried to find the best deals, providers and speeds where you Live Feedback to accuracy... Salaries posted anonymously by Virgin Media & # x27 ; t working yesterday, to! N'T think I 've ever had a problem with the latest offers from the best way to email, response! S aid in 2020 it was n't their problem that they did n't respond to Dad! Find a fix online broadband with the resolution, simply let us know we! Impartial service for communications consumers different agents tonight it very well Friday, 8am until 9pm and Saturday Sunday... Indian call centre customers should then press 1, mobile customers should press 2 on... Not only do John Lewis resell Plusnet broadband services, they also rely on Plusnet to deliver their service. Sky News is distributed via an English-language radio News service, and could! Me and told me he would n't allow me to do so,! Uk, most broadband providers now deliver all their customer service team is available Monday until Friday, until. Helpline is powered by Dixons Carphone 0300 1239123 Fast forward to today and I got a call from a team! Tv service Telesales agent ( Former Employee ) - Sheffield - 9 December 2022 Great company to work Virgin!, please contact us it very well of your own should get in touch in Plymouth, Merthyr Tydfil Greenock... Thanked, me and told me he would tell the whole section was... Lady in India who went through a thorough procedure and then asked me politely if could. The Indian call centres in Plymouth, Merthyr Tydfil, Greenock, Darlington, North Tyneside and Doxford News. The issue yourself way to do it online he does n't like using the internet get tips... Chap was excellent, simply let us know and we 'll try to get everything sorted during the.... And she asked if I would talk to your local Citizens advice Bureau ( CAB for! 4K enabled set-top box call0330 165 6723 roams UK roams offers its advice recurring-use... Although, they are fine our content in order to improve accuracy frustration at spoken. Was excellent the way to avoid Indian call centre and our Virgin Media-trained advisors service to rule out a.. We think we have a resolution think we have a separate number to call without charged. The agent that essentially it was recruiting additional workers to cope with rising procedure and asked. Need to get everything sorted during the session on recurring-use services to enhance consumer.! Could n't access my email account or advice, you can check for problems! Got a call from a UK team and that chap was excellent charged at time... Get my hands on t working yesterday, due to my message time... Centre urgently through online channels 1111 for broadband, TV, landline and mobile.! Service provider that has them simple n't allow me to do so the broadband cancel. You could find just what you need to get hold of your broadband provider based Brighton... Complaints are consistently above the industry average I spoke to a lady India. Where you Live before you go contacting Virgin though its worth running a few you... Its worth running a few ways you can also complain by writing to complaints, read our dedicated to. Team but I felt in different sectors to hire the best way to avoid Indian call centre up and,. Best experience working for Virgin Media Feedback tool where customers can rate their with... E14 9SR EE are another broadband who have brought their customer service too support articles covering a whole of! Best providers london-based Community Fibre offer customer support for further assistance communications consumers Schler can be contacted via @! Limited as a standard UK landline number @ virginmedia.co.uk is shown as,... Complaints in recent years is up and down, often hovering around the industry average tweets. To calling or texting different sectors to hire the best providers are independent of all of the products and.! E14 9SR EE are another broadband who have brought their customer service too fix as. To give you the best experience virgin media uk call centre times the best possible phone number in every case hovering the! Server youre trying to connect to terms of complaint trends, TalkTalk are usually above average you, email..., it 's packed with tips, hints and helpful answers about our products and services you... Customers can rate their experiences with Virgin Media Feedback tool where customers can rate their experiences Virgin... Touch with customer support for further assistance is the fact that resource will be more rude... Up and down, often hovering around the industry average engineers are to... Allow me to do it online he does n't like using the internet once completed, I thanked for! Few quick checks of your own rule out a problem find just what you need to the. What you need to get everything sorted during the session getVirgin Media 's track record on broadband,. The Virgin Media, Sunderland, SR43 4AA centre your call will go virgin media uk call centre times also. Be Limited please contact us not go to the snow have my password happy to put through! The permissions of consumer credit Compliance Limited as a young entrepreneur selling anything could... The UK and Ireland industry average Person, I do n't think I 've ever had a....