However, in some cases, the agency may also want to take the machine back. Just ask if you're under a contract and what fees may come if you cancel your service. Nothing wrong with that, and totally understandable. Shop your internet options. This might also be due to the age of the tools or any major defect. if you need help finding this account number. If you are on the receiving end of this type of corporate shakedown, we can get results. Note: You should receive a confirmation letter or email from the company detailing what you need to return based specifically on your services. Phone call from Suddenlink said I need a label to return equipment. Woman picking up a hold for pickup package at FedEx, FedEx packing materials for your FedEx Express packages, Get directions to FedEx Ship Center at 1717 Sidney Baker Kerrville, TX. You can call customer service to sign up with your new ISP, but most providers let you sign up online. That you could make it resolved in a few days is wonderful. To be eligible for a return, the authentic receipt or copy of the order affirmation email provided, and the device should be unopened and in the identical condition that you acquired it. Here we are, the most crucial step in canceling your internet service: actually canceling. We can provide you with a prepaid FedEx shipping label. Modem required for internet service. Frontier doesn't require a contract, so there are no early termination fees if you cancel at some point. Internet. Even if you send all of the right equipment back and you do so within the given time frame, Suddenlink might still lose your equipment and then try to charge you fees because of it. Fee for late or no return: Varies by device, up to $210 or more. For more contact information, visit the Kinetic customer support page. Unplug the power from your modem and router. Saturday: 9 a.m. to 3 p.m. EST. For everything else, you'll need to call CenturyLink customer service to cancel your internet. We strongly recommend that you upgrade to a more current browser. The cost for your bogus equipment return fees from Suddenlink is based entirely on what service you have. Equipment return: Call customer service for details. Prior to joining CNET, David built his industry expertise writing for the broadband marketplace Allconnect. No problem. AT&T makes it pretty easy to return your equipment. Plus, we offer tips on how to research available broadband options and set up service with a new ISP. After about 60 seconds, plug your modem in. Web SuddenLink: how do I print out a free return label for equipment How to print a label to return modem to Suddenlink I need a return label for Suddenlink , A return merchandise authorization ( RMA ), return authorization ( RA) or return goods authorization ( RGA) is a part of the process of returning a product to receive a refund, replacement, or repair during the product's warranty period. Theme Scene is an independently owned cable TV & internet is comparison review resource. After receiving your returned device, the company will check for any damage. Start your return. Your local Optimum customer support number is the best number for current Optimum internet, TV and home phone customers to call regarding their service. Enter a FedEx tracking or door tag number below. After helping consumers for 10 years, we realized that you need an impartial, live person you can talk to about comparing the various TV, cable, Internet and phone plans in your area- somebody who can compare the best deals across telecom providers. Optimum offers customers several bill payment options for your convenience. Contact Optimum social media pages for a quick response, plus keep up with Optimum news and events. For more, check out our tips for how to speed up your Wi-Fiand the best location to put your router for faster internet. Customer service and technical support available 24/7. How To Call A Suddenlink Customer Service You can follow the steps outlined below to contact Suddenlink customer service and request for your service to be cancelled. If your purchase was made with a credit or debit card, your refund will be returned to that card. Check out the Support Center for all help and support related information. If you dont return it on time, you might get a much nastier letter. Whether you prefer to pay your bill by phone, online or in person, we have the contact info for you. In that case, you may want to transfer your service instead of canceling if there are no other, better internet options in the area. AT&T Returns are only supported at FedEx Office Print & Ship Center locations. Equipment returns including Apple TV . Failure to return equipment on time could result in added fees of $210 for the fiber service unit and power supply, $175 for a Fios router and $99 per Fios Network Extender. Then I receive another invoice from Suddenlink for the up coming billing period. EarthLink leases internet lines from several different providers, meaning connection type, speeds and, most importantly, in this case, the modem you need will vary depending on where you live. Fee for late or no return: Varies. Another way is to contact the organization support staff to confirm the receipt of the instrument. Please examine all of your spaces and rooms for any Suddenlink or Altice equipment you may have. Once you have obtained your label, use a box with appropriate packing material that will secure and hold the equipment including all cords and remotes. It had 1.4 million residential and 100,000 commercial enterprise subscribers. Prior to its acquisition by Altice,. When you cancel your subscription, you must send back the equipment. 5. You're almost ready to go, but we need a few more details. As for potentially switching providers, you'll want to explore all ISPs and plans available at your address. The CenturyLink cancellation page is surprisingly helpful. Looking for information on how to Suddenlink Equipment Return in 2023 then this guide will help you through the process to avoid additional fees and charges for failing to comply with their contract. You will need to call HughesNet customer service to cancel your internet. We substantiate that the cable modem equipment provided, and the configuration of such cable modem, meets the broadband speeds advertised when attached to a wired connection based on SamKnows testing procedures. If you have questions about an existing internet service order, please call 844.263.2443. Canceling early will result in an early termination fee. The cancellation and return of the equipment is very straight forward and You can make return Suddenlink equipment through the following process: Prepare your shipment (Make a copy of your last Suddenlink bill, or write your name, street address, city, state, zip code and account number on a piece of paper and place it in the box.) Prior to its acquisition by Altice,. The fee for a modem, for example, is $100, and the fee for a router is $80. BTW I have a Sudden link modem like this one for sale $50 + shipping Customer service number: 855-463-9333 Hours: 24 hours a day, seven days a week Early termination fee: $15 for each month remaining on your contract, up to $360. Suddenlink's parent company Altice USA announced on May 25, 2017, that some of Viacom's channels would return to Suddenlink as part of a wider agreement between Viacom and Altice USA. Forgot your Optimum ID? Provide the unique copy of receipt or replica of the order affirmation email for it to be eligible for return. When you call to cancel, ask about shipping labels and potential compensation for mailing your equipment back. To troubleshoot common Optimum internet, TV and phone issues, go to the Optimum support page. Most Americans can't stand their internet provider, the best location to put your router for faster internet, visit Astound's equipment return policy page, Visit the CenturyLink cancel service page, Visit the Google Fiber cancel service page, HughesNet service terms and conditions page, Mediacom service commitment agreement page, returning leased equipment, fees and instructions page, 10 ways you can prevent your home internet network from being hacked, 5G Fixed Wireless Starting to Soar in the US, Says T-Mobile Study, FCC Unveils Rules for Clear Broadband Labels to Help Consumers Comparison Shop, I Ditched My 5G Home Internet to Go Back to Spectrum. These partnerships allow us to connect you with the best providers and products for free. Need help finding internet & TV providers near you? And FairShake can help. The breakup is complete. If you live in NY, NJ, CT or PA, please follow the return instructions below. Check your inbox and stay tuned for deals, news and more. Get your FedEx prepaid shipping label here. I was having problems with the company for months. Endearing statements like "we really wish you'd stay" and "let's talk" give me the impression Frontier will work to keep your business. The equipment had not been picked up nor had I received boxes to return my equipment. For more information, visit Astound's equipment return policy page. You will need to call Frontier customer service to cancel your internet. A FedEx customer uses the FedEx Mobile app to track a package. Eventually, the provider will have to accept your cancellation request. Optimum doesn't state exactly when to return your gateway device, only that it should be done "promptly." Having extra pictures can go a long way toward helping you verify the condition in which all of the equipment was so that the company can try to come back and say that you damaged it and then charge you a damage fee. Select how to reset your password. Thanks for being a Grande customer. Pricing per month plus taxes for length of contract. Some, includingAT&T, Kinetic and Verizon Fios, run exclusive promotions only available when you order online. Tracking Number Track. It looks like the address you provided has a special price agreement with Astound Broadband powered by RCN Telecom Services, LLC.WaveDivision Holdings, LLCGrande Communications Networks, LLC.enTouch Systems, Inc.. Give us a call at 1.325.646.94931.410.987.93001.800.746.47261.866.928.31231.866.247.26331.888.610.1499 to lock in your offer. This might also continue to charge the purchaser a monthly carrier fee every month until any final gear is returned, accumulated by Suddenlink, or entirely paid for by the customer. Fee for late or no return: Call customer service for details. Further down the page, you'll find contact information, potential fees to be aware of, equipment return policies and other pertinent things to know when canceling an account with some of the larger providers. Maybe you're moving far away from your home internet provider, or you've found a better internet option in your area. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. Equipment return: By mail within 45 days. I need a return label to return a box to suddenlink. You'll be prompted to enter your information on the "Ship From" page and the name, address and other information for your recipient. Click to reveal Or, if you prefer, you can reach us via email at customercare@allconnect.com. 2023 RCN Telecom Services, LLC.WaveDivision Holdings, LLCGrande Communications Networks, LLC.enTouch Systems, Inc. All Rights Reserved. Your privacy is important to us. However, customers may be required to pay the balance for the full billing cycle. OK, you're set on canceling with your provider. When you agreed to cancel the carrier of the company, you are sure to send back the leased device. But if you're switching, go ahead and get your new service and install date locked in before deciding when to cancel your current service. - GetHuman, Suddenlink Communications - returning equipment and final bill, I want labels to return Suddenlink equipment - GetHuman. Visit the CenturyLink cancel service page. Astound Broadband powered by RCN Wave Grande enTouch appreciates your efforts to return our equipment. Want CNET to notify you of price drops and the latest stories? From there, you can search hundreds of tips to troubleshoot topics related to your services. . You can explore additional Optimum bill pay methods here. Paying your monthly Optimum bill is easy, and you can manage your Optimum billing in several ways. You may need things like your full name and the address associated with your account. Our contract with SuddenLink/Altice has ended, and the equipment must be returned. By clicking "Accept" you consent to the use of these cookies. When you drop off your equipment, keep your return receipt or tracking number. When you cancel your service with the company, make sure you ship back the machine immediately. Astound Broadband is on the way to your neighborhood! return and carefully place it, including all remote controls and power cords, in a box of your choice. This website is using a security service to protect itself from online attacks. You will need to call to cancel your internet. Please promptly return equipment on the day of or prior to the scheduled disconnect work order. 1812 Hwy 95 Ste 14. Use the materials that came in the new equipment's box to pack up your equipment. There are five steps you'll need to follow: 1. Call to cancel. With the right techniques and materials, you can pack anything successfully. Whether you're moving houseor thinking about switching providers, understanding your alternatives is the first step toward canceling your current internet service. You may find the grass isn't greener on the other side and end up sticking with your current provider. Take your complaint beyond customer service and get a real resolution. As such, there are no early termination fees. How do I get a return label printed? The cost for your bogus equipment return fees from Suddenlink is based entirely on what service you have. You can view and print the label, or have it emailed to you and either print at home or print at a local FedEx location. When you package your equipment you need to make sure that you include a copy of your bill or at least fill out a piece of paper with your personal information including your name, full address, and Suddenlink account number. On the confirmation page, click the box at the bottom that says "Get Label" to print your pre-paid return label. Any unopened Altice Amplify can be returned within 14 days of the date of purchase to a Suddenlink store with its covered accessories, packaging, and unique receipt. Yes No. If you already dropped off the equipment at FedEx or UPS and don't have a reference number, just go back and ask for a copy of it. On the confirmation page, click the box at the bottom that says Get label to print your pre-paid return label. Drop off your returns at any of our 60,000+ retail and FedEx Drop Box locations. As per the organization timelines, you want to ship the equipment back to them within 14 days of cancellation. Delay in the shipment of the device can attract more bills. It might have extenders or repeaters, or similar power cords, adapters, or cables. No contracts. Verizon is protective of its equipment. Performance & security by Cloudflare. Breaking up (with your internet provider) doesn't have to be hard to do. You do not have to worry about the packing needs, as this organization will supply these services for you. Find the Optimum internet, TV and home phone services you need for your home. If you already dropped off the equipment at FedEx or UPS and dont have a reference number, just go back and ask for a copy of it. If you are under contract, be aware of where you are in that contract before canceling as early termination fees may apply. Access the services you need at the FedEx Ship Center at 1717 Sidney Baker to meet your timeline with FedEx Express and FedEx Ground services. RCN appreciates your efforts to return our equipment. In the instructions there is a link to print return labels. People need to know someone is out there to help! Speak with customer service for a time window to return your rented devices. Only devices that were purchased directly from Suddenlink can be returned to a Suddenlink store. You can also search Optimums FAQ page to quickly find answers to common issues, such as managing Altice One settings or programming your remote control. Suddenlink was an American telecommunications subsidiary of Altice USA trading in cable television, broadband, IP telephony, home security, and advertising. Either way, you'll want to know if you're under a contract with your current provider and what penalties may come with your cancellation. If that's all you need to know, jump down to the provider section for contact information and other details about canceling with your specific provider. If you print the prepaid shipping label and send off your equipment, but it gets lost in the mail, you will also be charged the full amount for each item that is missing. Customer service number: 888-327-8454 Hours: Seven days a week, 9 a.m. to 10 p.m. Suddenlink has come out and replaced the wire coming from the box in the garage to the access point in the wall. How to pay your Optimum bill. Use the Optimum store locator to find the nearest Optimum store. Mediacom contracts vary by package, but most customers will have to sign a one-year contract when signing up for Mediacom internet. Fee for late or no return: Varies by equipment, up to $300 or more. Recover it. Pricing varies by location and availability. Here's Why, Uncover the Annoying Fees Hiding In Your Home Internet Bill, How to Get Wi-Fi on a Plane: Which Airlines Offer It Free, and Which Will Charge You, Do Not Sell or Share My Personal Information. In case you fail to return the receivers to Altice Amplify, they will cost you for the average price of the Suddenlink, which cost more than 200 bucks. You can receive outage notifications via email, phone or text. Enter another ZIP to see info from a different area. Use a box with appropriate packing material that will secure and hold the equipment including all cords and remotes. Equipment return: Drop off in-store or mail by UPS within 10 days. All prices subject to change at any time. It looks like we've already got an order for Astound Broadband at this address. Customer service number: 866-777-7550 Hours: 24 hours a day, seven days a week Early termination fee: None. A little bit of pro-activeness can save a lot of time for you and will make sure profitable dispatch of the equipment. with your phone or with a camera before you deliver it back to the company in person or through the mail. Disconnect any controller you desire to return to the company and carefully place it, including all the remotes and power cords, in a box of your choice. Your router will result in an $80 fee, and your digital antenna will be a $25 fee. Scroll down to find your provider, or click the applicable link directly to it. Say "Home" or press 1 Press 1, 2 or 3 Remain on the line We will debit Find a Cox store. Enter your information and get updates on popular Allconnect offers in your area. The company owns the receivers, and when the contract expires, you are certain to return the equipment. Your IP: See astound.com/yourspeed for why speeds may vary. View the Xfinity how to return equipment page for more information on returning your devices, including how to get specific instructions by logging into your Xfinity account. How do you reboot your Optimum cable box? The customer service representative will assuredly inform you of what to do with your modem/router when you cancel, but if not, be sure to ask. Youll be the first to get the latest news and promos directly to your inbox. If you have decided to cancel your account with Suddenlink, or youve made changes to your account, or some of your equipment is simply not working but its under warranty, you have to contend with the return process. Fee for late or no return: Up to $200. According to the Kinetic cancel page, you can also call the store location to cancel. X | `>`. The option is available for free with FedEx Express. The UPS website will ask you to provide information about the package . Canceling your internet service should be fairly simple. Your return will be noted right away on your account to prevent any non-return charges. Day length: 8h 37m. We're sorry that didn't solve your issue. The fee for a modem, for example, is $100, and the fee for a router is $80. Didn't get your return box? Fee for late or no return: $150. You can cancel Mediacom internet by phone or at a local Mediacom store location. Be sure to ask the customer service representative about when exactly to return your equipment to avoid any added fees. Both parties can decide how to deal with it, which could be refund, replacement or repair. Then click "See contact info" in the Existing Customer Account and Tech Support card further down the page. Visit the Optimum support page to find the answers to your questions. Customer service number: The correct number to call varies by location. Note: Once the company receives your equipment they will send you a confirmation letter. Returning equipment properly will keep your credit cool. *Internet download speeds may vary and are not guaranteed. 81.169.139.153 You will need to call Viasat customer service to cancel your internet. Having extra pictures can go a long way toward helping you verify the condition in which all of the equipment was so that the company can try to come back and say that you damaged it and then charge you a damage fee. Find Optimum Wi-Fi hotspot locations here. Copyright {{CommonFooterCtrl.fullYear}}CSC Holdings, LLC. Looking to contact an Optimum representative? Is Suddenlink wrongly charging you an equipment return fee? To obtain a shipping label online, UPS explains that you'll begin by clicking on "Create a Shipment" from the Shipping tab on the home page. Speak with customer service for a time window to return your rented devices. In Addition to the return policy, the purchaser must return the machine in the identical condition that they obtained it. Step 2: Bring the AT&T equipment listed in the email/letter and your account number.FedEx Office will take care of the rest. Avoid posting any personal information, such as account numbers or addresses, to the public page. All HughesNet plans come with a two-year contract and a potentially hefty fine for canceling service early. We even deliver on Saturdays. As with any customer service line, you can expect to be on hold for a bit. You can email the site owner to let them know you were blocked. You will need to call Astound customer service to cancel your internet. Every company is different so your plan might be an internet-only plan with minimal equipment like a modem and router. If you do not return equipment in a timely manner, charges may result to cover the cost associated with replacing the unreturned equipment. Viasat plans require a two-year contract. Failure of Suddenlink to remove the equipment does no longer imply that Suddenlink abandoned the equipment. If you purchased from a third-party retailer, returns are subject to their retailers return policies. then don't hesitate to contact us, Home / resources / Suddenlink Equipment Return Avoid Fees Updated Guide 2021. Equipment return: By mail or in-person on the day of cancellation or before. Fee for late or no return: Call customer service for details. It might have extenders or repeaters, or similar power cords, adapters, or cables. Fixed Wireless Internet: Take to a location that accepts, U-verse TV or AT&T Internet: Take it to an. Lisa uses years of experience in sales and customer service for internet-TV providers to inform her writing on broadband. If your computer is connected to your Optimum Smart Router, but you cannot connect to the internet, try these steps to reset your equipment: Go here for a complete list of troubleshooting tips for your Optimum Smart Router. Find the simplest ways to reach Optimum customer service by phone and online. So this contract either ceased, once you agree to terminate it or cancel it. Nearby locations. Actually, that's not true. Let's see what we have available at your address. To check if an outage is affecting your service area, log in to your Optimum account and select Service Status. Get that equipment in on time. Have you already spoken to an agent about your return? Centurylink Return Label. In case you have deposited the package to an authorized FedEx store, you can guarantee since FedEx notifies the company of the progress of the cargo. Learn how to send back your AT&T Internet, AT&T Fiber, Fixed Wireless Internet, or U-verse TV equipment. You can reach Suddenlink customer service at +1-877-794-2724 on weekdays from 8:00 a.m. to 8:00 p.m. (CST) and on Saturdays from 9:00 a.m. to 6:00 p.m. (CST). Once the company knows the reason for your call, it'll likely send you over to a customer retention specialist (along with another lengthy hold time). If you have further questions, give our award-winning customer service representatives a call at 1.325.646.94931.410.987.93001.800.746.47261.866.928.31231.866.247.26331.888.610.1499. So, if you get your internet through Optimum, your modem if unreturned, lost, or damaged will result in a $100 fee. from Suddenlink is based entirely on what service you have. With the services comes with the installation and use of the equipment needed to render the service. 2023 CNET, a Red Ventures company. As stated above, it is always a good idea to track the return package dispatched to the company. However, not all browsers allow you to take advantage of all the new features. All trademarks and service marks are the property of their respective owners. You have 14 days to return your equipment, and it has to be returned in good condition. Visit the Google Fiber cancel service page. The WiFi was good the first 2 months of having suddenlink WiFi then when they offered me too upgrade, I denied from then my WiFi has been much slower. Most providers will make you call in to attempt to keep you as a customer. If this country worked with the sincerity and expertise of FairShake we would be in great shape! How to Return Your Equipment You can avoid all of that by making sure you return each and every item the proper way. The action you just performed triggered the security solution. Setting up service before canceling with your current provider if you're moving is unnecessary, as your cancellation date is pretty much determined by your move-out date. We substantiate that the cable modem equipment provided, and the configuration of such cable modem, meets the broadband speeds advertised when attached to a wired connection based on SamKnows testing procedures. This page didnt help me choose a product or service. Turn on the TV, then press and hold the POWER and SEL buttons simultaneously on your remote until the O button flashes. Additional fees and terms may apply. For more internet tips and tricks, explore how you can find free Wi-Fi anywhere in the world and 10 ways you can prevent your home internet network from being hacked. If you need to return your Suddenlink equipment, all you need to do is follow three simple steps.