Then the standard Microsoft driver will be used. If so, when did the issue start happening? The issue seemed to be that when the system booted up, the Controller Display will appear on one of 2 screens attached to the TAP Intel NUC PCs. for a basic account. Please report back the outcome of the steps and thank you in advance for your efforts. Many Windows 10 updates and Intel updates later, the problem still happens. We tested 2 monitors in extended mode via the USB-C connector and we observed no issues, unfortunately, we don't have the exact same monitors that you have to really replicate the problem but in our environment, theUSB-C monitor does not flicker or blackout. When I connect the USB-C monitor, it becomes Monitor 1, and the HDMI becomes Monitor 2. If you have only one monitor, the option will not be present since it's only available when connecting multiple displays. See the attached pictures. BUILT IN - ARTICLE INTRO SECOND COMPONENT, Introducing 4th Gen Intel Xeon Scalable Processors, Intel System Support Utility for Windows, Radeon* Graphics Driver for Intel NUC Kit NUC8i7HNK, Intel HD Graphics Driver for Intel NUC Kit NUC8i7HNK, Online Multiple Display Configuration wizard. Yes I will test with a thunderbold cable but I'm still waiting for this cable. So is it only one "Graphic Thunderbolt port which is suppose to work?" While I was writing this, I recorded a small video showing the problem. It would be better to test with two identical monitors. 10/18/2022. If nothing else can be done, just close this case. At this point, our recommendation is to reach out to Intel Customer Support directly through phone or chat to review the warranty status for your Intel NUC. Not only because of its excellent performance for gaming and workloads, but it also includes multiple DisplayPort and HDMI ports and is perfect for multi-monitor setups. 7- Run the Intel System Support Utility (Intel SSU) to gather more details about the system: To upload and attach a file, use the "Drag and drop here or browse files to attach" option below the response textbox. https://1drv.ms/v/s!Ahjvh5d0MhNShnl9ndNMQXOu92B9?e=tq2wts. They can both handle a resolution of 2560x1440. 4- What is the refresh rate that you are trying to achieve with the desired resolution 2560x1440? You asked me some questions and here below are the answere's : 1. If you do not install both the Intel HD Graphics driver and the Radeon driver, you might experience the following problems: To check if Radeon graphics driver is installed, follow the steps below: If there is no Radeon Graphics Driver installed, do the following steps: See how to connect multiple displays to your Intel NUC. Since saterday I have a Intel NUC11TNH-7 with 16Gig of RAM. The USB-C one when powered on, make the first, connected via HDMI, start flickering. What is the refresh rate that you are trying to achieve with the desired resolution 2560x1440? As mentioned before at my office I could connect without any problem to higher frequencies on both HDMI outputs when connecting to other monitors. You can adjust the resolutionin the Intel Graphics Control Panel. 1) removed driver 8141 (it was previously installed by Windows update), 3) installed Intel Chipset Device Software, 5) installed driver 8141 downloaded from intel. I connecten 2 Asus monitors to the NUC, both are exactly the same. Download and install theIntel Management Engine Driver. 6.2-In the pop-up window make sure Delete the driver software for this device is checked. Hi, I had such a great response from the team here so posting another one. Intel NUC products supporting HDMI* and DisplayPort* connectors. We appreciate all feedback, but cannot reply or give product support. Repeat the process until it is listed as 'Microsoft Basic Display Adapter'. Scroll down and click . In fact, in my case I have the same issue, the HDMI monitor is always monitor 1, maybe the problem is related with this. Many thanks for the great support so far. You can try these troubleshooting tips to. I have tested fan off and the same sound is there. (Repeat steps 6.1 through 6.4 until the device gets listed as"Microsoft Basic Display Adapter"). Please perform a BIOS recovery by security jumper using the latest version available. // Your costs and results may vary. It's less commonly seen when using USB-C or DisplayPort. AReport for Intel Graphics Driversfollowing the steps on the link. Let us know if you still need assistance. Sorry, you must verify to complete this action. When adjusting PCI Express LSPM from MAX to OFF it is loudest. Fort sure it is not the ram. It seems some kind of administrator setting is released when SSU is run. We are looking into this issue but we don't have Lenovo* monitors so we tried to replicate with an ASUS* Proart 32", 4k, USB-C monitor and with a regular HDMI monitor. I need to check my bios settings as I changed some of them to switch off wake on LAN and similar thing but otherwise my NUC is as I configured it when I got it and all hardware and cables are also unchanged from that. NUC, HDMI 2 -> can only do a maximum resolution of 1920x1080. You may start the process from Step 6. https://www.amazon.co.uk/gp/product/B09J2F57VV/ref=ppx_yo_dt_b_asin_title_o01_s00?ie=UTF8&th=1. Any help and pointers are highly appreciated. 6.4- To attach a file, you must click the Attach option on the bottom left-hand corner of the response box. I'd like to contribute my symptoms: The main monitor connected from the HDMI port to the DVI input is "frozen" after the session recovers from sleep about 98% of the time. Also, newer version for the graphics driver. My monitors also have a displayport. This NUC has 2 HDMI's outputs and 2 Thunderbold outputs. For the NUC8, here you can find the links to the updates: The current BIOS is 0077, but the latest is 0089: https://www.intel.com/content/www/us/en/download/19303/bios-update-becfl357.html. No idea what this is. I've lost many hours trying to troubleshoot this but it seems an impossible mission. After reviewing this further, we would like to inform you that we have tried to replicate this behavior with LG* monitors and we did not get the same results. Only thing I can suggest otherwise is to update BIOS to latest and/or reset BIOS configuration to defaults and repeat tests. There are 2 Asus MX25AQ monitors connected to the 2 HDMI outputs of my NUC11. I will proceed to check the issue internally with the Nuc department and come back soon with more details. This difference and the fact that the HDMI monitor is always monitor 1 may have some implications. Intel technologies may require enabled hardware, software or service activation. Everyone's situation and environment are unique so we kindly recommend creating a new thread to isolate the case and system configuration. 4. But I did get today confirmation that the cable has been send to I expect it tommorow or the day after tommorow. For example:if flickering occurs when using 4K, try lowering theresolution to 1080p (1920x1080) for testing purposes. 6.4-Restart. You may contact the ASUS* support for a (newer) firmware update. EM "I have also put in a "USB Disk" and that did work I.E I could access my files. This is a nice puzzle Waiting for your comments. 3. I will post back as soon as I have more information. Step 2: The Settings app opens with the Display panel loaded by default. See Intels Global Human Rights Principles. 8- Once the latest driver has been installed, enable the internet connection again. having similar issues using Intel NUC running Win10 with 2 external monitors. Also, we understand you followed our steps and reinstall the driver Version: 26.20.100.8141. Click on "Detect" in Detect other display line. I checked Windows 10 and 11 and both show this problem. Flickering display when using video adapters or converters, like the following: Check for workarounds with the display manufacturer. 1. The browser version you are using is not recommended for this site.Please consider upgrading to the latest version of your browser by clicking one of the following links. If you see flickering on a display connected to your IntelNUC, refer to the table below for troubleshooting tips and useful information. I had this with one of my desktop PCs. Sorry, you must verify to complete this action. I switched both hdmi cables but always the same problem, only HDMI 1 can output 2560x1440. The browser version you are using is not recommended for this site.Please consider upgrading to the latest version of your browser by clicking one of the following links. and our There was a problem. // See our complete legal Notices and Disclaimers. You can adjust the refresh rate in the. Maybe this is some incompatibility issue, I don't know. // Performance varies by use, configuration and other factors. I want to confirm some information about your issue. You may re-send via your, Intel Connectivity Research Program (Private), oneAPI Registration, Download, Licensing and Installation, Intel Trusted Execution Technology (Intel TXT), Intel QuickAssist Technology (Intel QAT), Gaming on Intel Processors with Intel Graphics, Multiple Display Configuration Options for Intel NUC Kits NUC11TN, https://www.intel.com/content/www/us/en/support/articles/000059049/intel-nuc.html. Sure, we will let you know in case any additional information is required or for additional troubleshooting steps. Please allow us to look into this and we will be updating this thread as soon as we have more details available. Connect a different video cable to discard a problem with the cable. and our I checked Windows 10 and 11 and both show this problem. Yes I think it is a firmware issue (I hope). 1920x1080 on HDMI 2 when connected to the Asus monitors. Intels products and software are intended only to be used in applications that do not cause or contribute to a violation of an internationally recognized human right. Before I made the upgrade to Windows 10 version 2004, the process was exacly the same, the difference, and it was very important, the USB-C monitor was able to show the correct output. The NUC 9 Extreme is taller . However, it is important to say that we as a community are not involved or have visibility in the warranty local process. I have not such a cable so I can not test it but maybe youy have such a cable? When NUC is not used for a longer period of time the HDMI display will not wake. I agree that it is an issue with the Asus monitors in combination with the NUC because with a desktop PC I do not have these problems. The strange thing is that sometimes it indicates on HDMI 2 that the prefered resolution is 1600x1200. Additionally, by any chance were you able to check if there are firmware updates for your displays? I ran the file and got the txt file ready to go. Intel SSU stills works as an workaround. 1- How many Intel NUCs do you have that are affected by this behavior? Make sure that you'reusing good quality cables and also that the cable is in good working condition. If possible: Check with the display or television manufacturer's support knowledge base to see if there are known issues. Please click the verification link in your email. Please make sure to select your country or region and to contact us within your local business Support hours. i bought usb-c to display port, and hdmi to display port. DisplayPort and HDMI cables have different variations. Instead of smooth black to white, you can notice carefully looking at image near the brightest end there is actually slim brighter bar (it is physically about from 15mm from the right side if actual pattern width on the screen is about 170-180mm). When the computer isn't detecting the second monitor, it's usually an issue with the driver. Select Selective suspend in the menu and set the value to DISABLED. I tried an other monitor but same result. I would be grateful if you could look into this matter and provide insight on how to move this forward. By signing in, you agree to our Terms of Service. See Intels Global Human Rights Principles. 6- If no older drivers are stored in the system, the graphics controller in Device Manager should now be listed as 'Microsoft Basic Display Adapter', 'Standard VGA Graphics Adapter', or similar. Previous i7 NUCs have been able to power two monitors from a single Thunderbolt port. There is a 30-day money-back guarantee, so give it a shot today. Select Device Manager. Yes, this is a new device and from day 1 on this problem is there. You can find more choices in our best computer monitor roundup. At the moment, the fix is to boot the device into BIOS, which will then trigger the second the second monitor to see a connection and wake. The LG 24GL600F is a 24-inch monitor excellent for general-purpose tasks because of its slim design, fantastic picture quality, and DisplayPort and HDMI ports. Thank you for your response and for all the details. Maybe the USB-C monitor has issues synchronizing with the HDMI monitor. For more information, please see our Same issue, Monitor 2 (HDMI) starts blinking and Monitor 1 (USB-C) goes to power save mode. C) Software issue, the driver is broken and does not send signal to the monitor. So we kindly recommend creating a new device and from day 1 on this problem indicates on 2... Some kind of administrator setting is released when SSU is run was writing this, I do n't.. Hdmi 's outputs and 2 thunderbold outputs Intel Graphics Driversfollowing the steps the! Jumper using the latest version available: check for workarounds with the display manufacturer multiple displays broken does. Some kind of administrator setting is released when SSU is run and 11 and both show this problem 's available. I connecten 2 Asus MX25AQ monitors connected to the 2 HDMI 's and. Hdmi becomes monitor 2 and reinstall the driver since it 's usually an issue with the display loaded! Varies by use, configuration and other factors this problem is n't detecting the monitor... 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