This app is excellent. When we had a smart meter fitted a couple of years ago we were able to monitor our daily usage of gas and electricity. A month later an engineer called to rectify it but came late and I had to go out. Im not one to usually leave reviews, especially bad ones but the app and website is really poor and clearly needs fixing. Before you download this application, make sure you have a smart meter installed by British Gas and a British Gas smart energy monitor. Copyright 2023 Apple Inc. All rights reserved. I did manage to get Smart Things set up and I can pull usage in, the only problem with that is that GAS is displayed in kWh so the energy dashboard isn't picking it up as a valid source. bills, Set up a Smart meters dont affect how much energy youre using, or how much your energy tariff costs. pay your bill, Paying by Direct reading my bill, How to read If the GAS LED light is not flashing you will need to contact your supplier. Needed in these high cost times to find nothing appears to work especially this app. In order to get a new electricity key, youll need to call British Gas to get a reference number upon referencing your meter serial number (MSN) which can be found on your meter. You can check if you can get extra help from your energy supplier. drainage, Manage my How nice to find such a useful and well put together app. We are continuing our quest to make our app more stable and have made fixes and optimisations in this update.Top tip: keep notifications switched on to get the latest news. The gas meter would not send meter readings. Below you can see the available methods of contacting British Gas to give your meter readings, both online and over the phone: Whether your smart meter isnt sending meter readings, it wont stop beeping, or your in-home display (IHD) has gone blank, it can be a pain when your smart meter stops being so smart. You're welcome to reply safely to that message and we'll work on processing the read. But it should be quick and easy. This helps us to provide our website to you for free as a customer. Got a smart meter? If you pay by monthly fixed Direct Debit, we wont send you bills. government scheme. Subtract your previous reading from your current reading to give the number of units used over the billing period. solutions, Set up a Direct Wed like to set additional cookies to understand how you use GOV.UK, remember your settings and improve government services. With a large number of departments and possible queries, there are a tonne of contact methods and phone numbers available. MPAN/MPRN/meter serial number? Youll need a Trio II Smart Energy Monitor to see your energy usage in near real time. NW. Please report this to us at info@utilityswitchboard.com. connections, Request a smart I think its a really smart app - all you need is to enter your readings and it calculates god knows what sort of statistics and can even help you get a cheaper supplier at a touch of a button.But its too complicated. If they find any discrepancies in the readings then you could face an unexpected bill. If weve estimated your bill, itll be because we didnt get a meter reading for that period. Thats what meter reading day is all about but you dont actually have to do it on the day. But it is a fair point, some of it is complicated, much like the rates your energy supplier sets (they don't make it easy). 3 bed houses for sale coulby newham To get a British Gas smart meter, you'll need to be a British Gas energy . - Top up your smart pre-pay meter. This is because our engineer takes an up-to-date reading from your old meter during the upgrade, and your smart meter then submits readings automatically. Boiler on the blink? those submitted to your supplier)- View your usage and costs since your last bill, as well as an estimate of when and how much your next bill will bePOWER USER FEATURES (via a ONE-TIME in-app purchase)- Additional meter types, reading combinations and ways of calculating usage- Support for rate changes, if/when you switch supplier or they change your rates- Support for resetting your readings, e.g. In the Netherlands those smartmeters (electricity & gas)are going to be deployed nationwide (over a period of some 7 or 8 years I believe) starting next year. Debit, Request a copy gas safety, EV charging points for Below you can see the available methods of contacting British Gas to give your meter readings, both online and over the phone: Method. How do I reset my British Gas smart meter? 0333 202 9802. The conversion factor from cubic feet to cubic metres is 0.0283 therefore: For imperial meters the reading (in hundreds of cubic feet) is therefore multiplied by 2.83 to convert to cubic metres (if the reading to the supplier was provided in cubic feet then this should be multiplied by 0.0283). energy, Paying After we got in touch, British Gas certainly started taking the matter more seriously, and an engineer was despatched to install a new meter. britishgas.co.uk. You can find out about the different categories available by clicking here to see more information. What's my if you get a replacement meter- Automatic backups to iCloudPRO USER FEATURES (via a ONE-TIME in-app purchase)- Removes the restriction on meter numbers, e.g. I was moved to BG last October when my supplier went bust. Greg Jackson, chief executive of Octopus Energy . Then say goodbye to big repair bills this winter Hurry, sale ends Monday bit.ly/BGHomeCare. FAQ's, Commercial plumbing & If you have lost your gas card or electricity key, dont fret, youll be able to pick up a new one from your nearest Payzone shop. contactDownload the app Make a complaint Fix my smart meter Give a meter reading Talk about my bill(s) Get a new top-up key/card Switch provider or tariff Talk about something else Apply for the Warm Home Discount. So please can we get this fixed. 3. The Office of Gas and Electricity Markets (Ofgem) is the energy regulator and has responsibility for these regulations. 1 Post. Meter reading or lack thereof can be very expensive. If your latest bill is due, we'll use this reading to create your bill and we'll let you know once it's ready. I really regret switching and its only been a couple of days! You can also track the status of your appointment. Download our new app and you can see how much energy youre using in pounds and pence. This must mean my monitor or smart metre are not functioning. out of your business premises? and the app . According to the MoneySavingExpert website (opens in new tab) these energy companies will still backdate meter readings taken before 1 October. The older app is also not allowing me to track usage or a break down of my usage. British Gas and EDF Energy online accounts are having problems so you can't. @BritishGas @edfenergy @MartinSLewis If I was a little bit more cynical I might think this was intentional Adrian . Speak to an expert and have your query resolved in minutes. You can do this through your online portal or by setting up a new account if you are moving into a new house. We offer a range of prices and contract lengths designed to give your business stability in If you're a larger business spending more than 300K a year on energy then our specialist in, Tell us you're moving out in your online account. Posted 1st Mar 2023 (Posted 4 m ago) This is just a rant, really. Remote reading of smart meters. If youve given us a meter reading lately, well use it to work out when your next bills due. Here, the electricity being consumed no longer has a perfect waveform, instead it acquires an erratic pattern. Get a quote for credits & refunds, Financial It is called your standard charge already doubled for no apparent reason. Get stock market quotes, personal finance advice, company news and more. It's very stressful, especially during the winter months and with working from home. Let us help you out with your query. The date of your opening meter reading must be within the Supply Start Date (SSD) + 5 calendar days to qualify. We use some essential cookies to make this website work. British Gas - readings can be submitted until 14 October via its webform. . You can find the SSD on your welcome letter. these uncertain times. 0/10 don't recommend! account, Submit British Gas customers have been flooding a Facebook complaints page, claiming their smart meters are not working and they are being overcharged as the cost of living crisis worsens . If you just had your new smart meter installed and the reading consent is set to monthly, the energy supplier wont have enough info in the first month to produce an accurate bill. Questions about reading your gas meter or complaints about billing should firstly be directed to the supplier concerned. The energy regulator has launched an investigation into British Gas after it emerged that agents working on its behalf ignored customers . Weve also rolled out in-app notifications to provide you with helpful reminders about your annual services, engineer visits, bills and more. 120 Posts. UK "smart" energy meters. I rang them and they were able to activate my smart meter remotely, even though it was an old Npower smart meter. E.g. EDF - readings can be submitted up until 7 . It also lets you look back over your payment history by giving you access to your bills and statements from the past 24 months. with my online account, Browse a bill or statement, Set up & The following steps explain how to read your gas meter (imperial or metric) and convert this reading to kilowatt hours. The smart meter display became useless as well saying connecting to smart meter. I got 2 identical emails from BG telling me that my account has been updated to their "new look" system. Don't worry though, you can still submit your latest readings online at Submit a meter reading - British Gas. Broadband & Phone. Their main method as with most modern companies is to request meter readings online. Your bill will reflect any price changes which may happen. It is up to the tenant to record and submit the readings to their supplier to ensure accurate energy bills. Our help and support pages can guide you through any process. While the actual method used may vary slightly depending on the supplier, the method should be similar to that shown below. Using our British Gas app, you can send your gas and electricity meter readings, see your account information, including last bills, payment details and tariffs. E.ON Next For example today my meter says I have 9 credit, the app says I have 18 credit. Find out more about the Warm Home Discount. Edit: After a few years of use, not much has improved, the amount of credit in the app rarely if ever matches the amount on the meter. Our team will be willing to help Monday to Friday, 7am to 10pm and Saturdays and Sundays, 8am to 6pm We're working on a feature that'll show you your realtime usage & balance and we'll be releasing this asap In the meantime, pls could you check you're using the latest version, this'll help stop the payment problems you're having ^Kirst. One of the benefits of having a smart meter is that it sends us meter readings automatically, which means you dont have to submit them yourself. If your supplier is unable to do this for any reason then you may want to take the reading yourself and provide this to the supplier. Need more help with your meter? The current offering of an IHD and CAD combined is 69.99 with versions for SMETS 2, SMETS 1 where migrated to DCC or where you have the Secure Liberty 100 SMETS 1 meters.. British Gas has a number of different ways that you can submit a meter reading. By having everything online only, the company saves money on overheads, and therefore you save money on your bills. At last I have had my third smart metre fitted one week ago looking forward to being able to monitor my electric usage after so many failures. (+ Online options). That way, you can figure out ways to save energy (and money). British Gas. If we are not able to use your reading we will be in touch. The date of your final meter reading must within the Supply End Date (SED) + 5 calendar days to qualify. 427 Posts. Moving The smart meter cannot cause any delays or issues with your wi-fi connection. howmuchcaniget Forumite. Each region of the UK has its own gas and electricity distribution network operators (DNOs). We require an opening meter reading to complete the set up of your account. - Monitor up to five separate meters, e.g. - Get handy in-app notifications and reminders. 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