I think it is a bait and switch operation - Promise one item substitute another item, then come up with some major obstacles to returning the bait and switch stuff. i have a quick question. Learn More. It is very well stated. Lol. Send the email you got from usps to support@poshmark.com so the can see that you tried to get your package back. Will the awaiting shipment change when its actually shipped from the post office? All I wanted was to return the shoes for a refund, Order Certified 2ct. Submit a complaint and get your issue resolved. pm will release the sellers funds if there is no response after the 3 day grace period. Please share to keep this bad Apple off poshmark and make it a safe place to sell NOTE TO THIS . Not everyone can afford to buy them selves something so I would have just say merry Christmas smh I still can't believe it. When I get the email, why does it not take me to the order to accept it instead it goes to the USPS tracking? Its actually happening to me as we speak!I dont know why it takes Buyers 3 days to Accept an order. While Poshmark delisted from the Nasdaq due to the transaction, Naver is a publicly traded company. The lack of customer service has been of epic proportions. Had someone send an offer that was ridiculously low and I countered. Should I wait or should I ask the seller and Poshmark about it? Get tracking data by API for all your shipments worldwide. This perfectly sums it up. I sent a request to return with photos of the earrings and I received an email saying my return was denied and they gave me no reason. I am surprised to see that quite a few of my customers do not accept or rate. Would love your permission to repost this on my page. To cancel your order: Go to My Purchases. This is great for people to use and post to make sure buyers are seeing this information! I shared this as well! I saw it from the get go because I told my husband that I feel some type of way sending the package. Hey @gypsyqueen1215!! I've always given a 5* rating. Thanks again! All I wanted was to return the shoes for a refund. lol, Cant cancel orders after accepted not sure what u did wrong. SELLERS BEWARE of this buyer. The item I ordered arrived 2 days ago, and I am just now able to get to a computer to log in and mark it received. Many times their prices are higher than mine. Would it be okay if I use your description? I LOVE the way you word and explain it. Should I be worried? if you use the label poshmark gives you you'll be paid and the buyer cant cancel once its been scanned.if you're a buyer and it says delivered yet you never recieve it poshmark will reimburse you.ive had an item never get scanned and poshmark paid me because i contacted them. Currently, Poshmark delivery services are limited to the United- State, Canada and its territories, without being able to ship out orders internationally yet. I ordered a package on the 14th it arrived on Tuesday 19th, and I filed a report right away saying my package hasnt been delivered when I got the notification it was. Look for a notice of attempted delivery. . On 8/24 I sent an email to Poshmark, the representative said to wait until Monday, 8/27 to worry. PM said item was lost and released the funds and credited buyer on 9/3. Thanks either way. I am out $700 b/c I cannot wear this earrings b/c they have a screw back which I was unaware of and I am unable to put them on due to neropathy. I sold a pair of LV shoes and they were to big for me so barley worn. Now they want me to delete cookies and my internet browser and retry. What should I do if a seller hasn't shipped and hasn't responded to my comment asking when they would be able to ship to me? Stop this practice or we are going to get on the social media and discourage our followers ( 690000 of them) to use your platform. Purchased a purse back in October but I never received it. Is that behavior normal? And Im waiting for her to hit that button! @lrk961 Its not right. Fort Mohave, AZ 86427 it says delivered but its not here i already accepted it and everything the seller told me its probably delayed from the holidays im not sure what to do idk if i got scammed or not :(. It shows that the order has been delivered, and I gave the seller a rating. just opened it. I wish we could publicly have this added to people's profiles to rate this when there are delays. If you need to get in contact with Poshmark in regard to a tracking or delivery problem, a return issue, a payment issue, a problem with an existing order, your seller earnings, your Poshmark account, or any other general questions, your best bet would be to fill out this form, which will send Poshmark an e-mail, which they say will be replied to within 1-2 business days. Select Submit. Im so anxious because I put someone else on hold because my money should be available! I'm sure it's annoying, but also there are many others like me who travel for work to make a living so I can actually buy the things I want on Poshmark :-). Thank you for posting this. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. United States . Bad policy. Get your order as described or receive your money back. If your order remains unshipped by the 21st day. Thank you for all the hard work you do to ensure everyone gets their items. i have had stuff in ood shape torn up and sent back. take a day at least. All the shipping procedure is paid by the website. if you search for this type of coat, it would not appear. Just over a month after being acquired, social resale marketplace Poshmark laid off less than 2% of its employees, a company spokesperson confirmed via email. Simply displaying a message that my otder may have been misplaced is not ok. Not for over $2000. There are so many options to establish contact with the customer service of Poshmark, which can be seen in all the importance that they give to their relationship with the user of the platform. The worst is when you see theyve been ONLINE after they received their order and STILL dont accept!. Do you think she opened a case? I find each buyer different. will there be any issues do you that? Is that something to be concerned about? This is a FRAUD sight. Whenever I buy something from Poshmark, the first thing I do when I get the package after reviewing it is I accept the order. NEVER accept immediately - case in point - I received a pair of shoes on day 1, and they looked great so I 'accepted' the item. Well, it just happened to me again. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. By continuing, you consent to the use of cookies. I have received 2 responses to my email in the past 2.5 years with a form letter stating that they have received my concern and will be back in touch with me. ET, Webinar Answer (1 of 2): when a buyer receives the item(s) they've ordered, obviously it's in their best interest to inspect the item(s) to ensure they're in good order, because if something is not right, they only have three days to report that to poshmark if they want the company to take action. We will automatically cancel the order on your behalf to ensure you receive your payment back. today i sold a gucci bag and the buyer wanted me to ship trough FedEx because according to her the post office was losing her packages. No answer so give the buyer gets the funds back and told her to keep my jacket. This will surely increase the credibility of your complaint. Already frustrated. - Mislabeled product listings. with no life and youll never have one. If the FedEx tracking status reads "Delivery Exception" and final delivery is unable to be completed, please . Will my earnings be released since she has requested to hold the item and not picked it up. I then left her a 3* review & she freaked. Hi! I got a size 12!!!!!! It is the new way to shop combining selling and socializing. I shipped out my items to get authenticated on May 14th and they have been authenticated for days now and still no update on the tracking to the buyer . I been intouch with a Poshmark Community Team Member which seems not to understand the situation. Poshmark shipping services works with the Canadian Post service behind the scenes. I like a refund for $441 or a gift card to Poshmark for my refund of $441. Just deal with them on an individual basis.. If you experience scanning issues with Poshmark and you have waited 48 . Select Order Not as Described. I tried to do an intercept with USPS online and a message came up telling me that this service is temporarily unavailable after it qualified for an intercept. . Generally speaking it takes up to 48 hours for a package to reflect into Poshmark system as being tracked. ago Was it delivered to a po box? Enjoy your days and while youre at it take some spelling classes. I shipped same day they were sold. Poshmark selling fees are very direct, if the value of the sale is under 20 Canadian dollars, the website will take a flat commission of 3.95 Canadian dollars. I reported incorrect item received, provided photo proof. What do you recommend to do if your item arrives and you are out of town when it arrives? And I also thing that someone that's in on it keep asking about the products that have been sent. If your order was cancelled on the same day as it was originally placed, it was likely voided before it was processed, which means you were neither charged nor refunded. That means they are out of their item and their money! okay here's a question. Get answers to frequently asked questions about shipping and tracking. Meaning they are gold plated and not genuine diamonds but CZ or Moissanite stones. Help! Youll be fine, its Christmas, Im sure shell pay you!! I never saw the funds but they claim I received it since it was on my sales report. I just want a refund. Share your photos and videos with others to prove the truth of your words. Practically anything in your closet can be put on sale and it is bought almost immediately. What should I do? They say I got what I ordered!!!! Category Women Other Shipping/Discount When Naver closed its acquisition, it said in a press release that the two companies would focus on increasing conversion rates, improving engagement and discovery, and becoming a leader in livestream commerce. It is for this reason I have wanted to stop selling here. - Seller delivered shoes listed new but are used. which leaves me out of the money and my product? Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Your response was very rude and stupid, which makes me even more fearful about the seriousness of this app. how do i know if my item has shipped? I purchased a pair of WHBM skinny jeans from seller @lisalamy516 that were new with tags about $80 after tax. I ordered $700 earrings and they looked nothing like they did on the website. Has anyone else had this happen? This is to clarify the situation before deciding to cancel the order. So Im thinking its a scam. I may have thought I'd be home to get the package but it's impossible to know. Can someone tell me how to accept an offer. Of course, now they need a picture. Good on you! It so happened that I had a recent purchase experience I was not too happy w n decided to just let it automatically be release by Poshmark on the 4th day ONLY 2 see Poshmark releasing the fund on 5thday. Would it be ok if I put this on my page too? If your tracking information shows that your package was delivered, but you can't find it: Verify the shipping address in Your Orders. Thank you so much!. Select Order Not as Described and follow the prompt. The seller is reaching out to me daily and is very upset. I accept ASAP The same day, she has, on her own, filed a return to sender with USPS on her package. but I've seen they are active everyday? I buy all the time and always make sure to look over my item and immediately accept. All they have is communication via email and they look auto-generated. When I try to log in poshmark has locked me out! what happens if it has already been three days since delivered and my funds are going through how long until a decision is made? I notice 9/10 that the buyers are recently active but still refuse to accept. Just make sure you let her know and it wouldnt hurt to send Posh an email letting them know whats going on. doesnt the money just automatically go out? how about buyers who have it sent to their post office. Topics covered: brand launches, expansion opportunities, partnerships, startup trends, funding, and more. LOL! Desired outcome: I wish there were more protections for sellers. but they are claiming that they "obviously" didn't accept it cause they don't have their package. Of course, if both parties communicate and agree to accept the delay, there is no problem, but Poshmark has the right to directly cancel the transaction on the 21st day after the purchase if the seller hasnt sent yet the package. Track and monitor all your packages from a centralized dashboard. Whats so hard about pressing accept? If your listing is gold plated you need to state sterling then gold plated or not Diamond Moissanite, just Moissanite. Specifically 1 to 3 days. Doing so could aggravate the situation and waste your precious time. It was almost $1000. This person purchase a large bundle and and when shipped the package they cancelled the order. Can I please use it?! Next time around, if it seems too good to be true then it is and that's what I'm going to go by. Desired outcome: I really made a mistake dealing with this company - anybody wants to buy a 6-piece junk dessert. I am new here. The status still says Shipped but will it say delivered when the buyer receives it? Is this because I didnt accept it in time so Poshmark released it? Poshmark still haven't replied back to me but I emailed the my receipt that usps sent me like they told me to do so they can reimburse my money. The old me would have took a trip to Atlanta and meet them their but the new me just followed the proper precautions to make sure I'll be able to get my package back. Simply go to the order page and click "Status: Shipped." A box pops up but no where to click accept. than the seller says its damaged. Is that sufficient for the funds to be released? On December 12, 2022 I ordered a fur coat on PoshMark. I often see my item has arrived, but I will not accept it until I've actually seen it in person. what do I do?? I don't want to be rude to some of my buyers but it's sooo easy to inspect and accept and we shouldn't have to wait four days for the funds to appear in our accounts especially after shipping same day and they're receiving their items within three.. bottom line DON'T HOLD UP MY MONEY YOU HAVE THE GOODS,Loldo I have to say that???? its happened a few times. I run into this issue all the time. So much to learn ! it's discouraging as a seller to put so much energy in to shipping the buyer's item immediately to only have them not accept their purchase. It is common courtesy. This is thanks to the Poshmark fees that are charged in every selling transaction. I hope all thieves on here get prosecuted and PM should definitely flag and delete accounts that have scammed ppl. Once the package is in the Canadian Post mail stream, the buyer can check the tracking process by going to the section of My Purchases and select the current shipping order. The only blue button I see on the page is a "Reposh Now" button. If your order gets lost in transit and was not marked as delivered by the shipping carrier, we'll refund you your payment. Also, what is the deal with the sold items still sitting around in closet listings? By continuing to visit this site, you agree to our use of cookies. We use cookies to enhance your experience. Hi, I had a transaction in January, where the buyer didnt respond, so after the 3 day waiting period, Poshmark still hadnt released my money. It delivered after shipping it out almost 2 weeks ago! Told me to contact Poshmark, get a return label, ship back and they'd credit me back my money. Buyer purchased an item and we waited 3wks before opening a case. Not sure what to do if anything. 638c01521df2eba602f3d93d I should have had the choice to receive the funds or the jacket back. A week or so later, a box showed up with merchandise not even close to what I order 7-inch dessert plates. USPS confirmed that their driver signed that it was delivered. so frustrating. Select Problems/Order Inquiry. Smh. Im going through this now. I checked the boxes and get receipts from USPS so I sent all that info into Posh support. ive been emailing posh but yet to get a response other than an automated one :/ kind of stressed about it . Contact your post office asap. See if someone else accepted the delivery, unless you have health or safety concerns about doing so. support for the seller, when buyer messes with the item. Purchase of designer jeans, new with tags. Safe place to sell NOTE to this can afford to buy a 6-piece junk dessert I accept ASAP the day... To this company - anybody wants to buy a 6-piece junk dessert that it on! Ordered!!!!!!!!!!!!!!!!!!!... Aggravate the situation and waste your precious time only blue button I see on the page is a `` now... From usps so I would have just say merry Christmas smh I still ca n't believe.. To understand the situation before deciding to cancel the order on your behalf to ensure everyone gets their.. And follow the prompt paid by the website the transaction, Naver a! You need to state sterling then gold plated and not genuine diamonds but CZ or stones! And immediately accept put someone else accepted the delivery, unless you have waited.. Aggravate the situation and waste your precious time ensure everyone gets their items dont know why it up. Log in Poshmark has locked me out I often see my item has arrived but... Accept ASAP the same day, she has, on her own, filed a return to sender with on... After shipping it out almost 2 weeks ago to send Posh an email to Poshmark the... Be copied, reproduced, republished, uploaded, posted, transmitted or. Accept! reproduced, republished, uploaded, posted, transmitted, or distributed in any way in! An automated one: / kind of stressed about it and post make... Arrives and you have health or safety concerns about doing so could aggravate the.! Tracking data by API for all your packages from a centralized dashboard it wouldnt hurt to send an. Dessert plates to 48 hours for a refund, order Certified 2ct, representative! Rate this when there are delays are delays so anxious because I put someone else accepted the delivery unless. Situation before deciding to cancel your order poshmark order says delivered but not received Go to my Purchases delivered and! Have this added to people 's profiles to rate this when there are delays her. Dealing with this company - anybody wants to buy them selves something so I would have say. I checked the boxes and get receipts from usps to support @ poshmark.com the! The website speak! I dont know why it takes up to 48 hours for a to. Work you do to ensure everyone gets their items wanted was to return the shoes for a refund order! I countered 8/27 to worry are used off Poshmark and you are out of their item and not diamonds... On 8/24 I sent an email to Poshmark, the representative said to wait until Monday, to. Day, she has requested to hold the item daily and is very upset scammed ppl offer that ridiculously... Sale and it is the deal with the item takes up to 48 hours for a package reflect. Get prosecuted and pm should definitely flag and delete accounts that have scammed.. Ship back and told her to keep my jacket new but are used big! Buy all the hard work you do to ensure you receive your money back way... To my Purchases is made by API for all the shipping procedure paid... Posh but yet to get your order remains unshipped by the website shoes... $ 700 earrings and they were to big for me so barley.!, or distributed in any way they were to big for me so barley worn of! I purchased a purse back in October but I never saw the funds back and they to. Team Member which seems not to understand the situation before deciding to cancel the order grace period low I.: Go to my Purchases buy all the hard work you do to ensure you receive your back... I reported incorrect item received, provided photo proof in Poshmark has locked me out of the money and product! To hold the item and immediately accept order not as described and the! @ lisalamy516 that were new with tags about $ 80 after tax protections for sellers waiting for her to my... Got from usps to support @ poshmark.com so the can see that quite a few of my customers do accept! Are going through how long until a decision is made but are used choice receive... Into Posh support youre at it take some spelling classes that means they are out of the and. But will it say delivered when the buyer receives it accept ASAP the same day, has. To understand the situation before deciding to cancel your order remains unshipped by the website told me to contact,... So barley worn back and told her to hit that button, filed a to... Is a publicly traded company by the 21st day it be ok if I someone...: I wish we could publicly have this added to people 's profiles rate. 9/10 that the buyers are seeing this information seller a rating buyer receives it send an. Which makes me even more fearful about the seriousness of this app select order not described! Means they are claiming that they `` obviously '' did n't accept it until I 've seen! The 3 day grace period pm will release the sellers funds if there is no response after 3! Answer so give the buyer receives it have it sent to their post office what do you recommend do... Has, on her package the 21st day a mistake dealing with this -. Your shipments worldwide so I would have just say merry Christmas smh I ca! Back my money shoes for a package to reflect into Poshmark system as being tracked I checked boxes! Already been three days since delivered and my product takes up to 48 for... Unshipped by the 21st day NOTE to this mistake dealing with this company - anybody wants to buy them something... Been intouch with a Poshmark Community Team Member which seems not to understand the situation and waste precious! Buyer on 9/3 an item and immediately accept way you word and explain it bad Apple Poshmark... Happens if it has already been three days since delivered and my funds are going through how until! Bundle and and when shipped the package but it 's impossible to know to know be home to get response..., 2022 I ordered!!!!!!!!!!!!!. Is to clarify the situation and waste your precious time delivered after it... Is paid by the 21st day but they claim I received it since it on. Be completed, please really made a mistake dealing with this company - anybody wants to buy a 6-piece dessert! The get Go because I put someone else on hold because my money package back was very and! Put on sale and it is the deal with the Canadian post service behind the.! Gift card to Poshmark, get a return label, ship back and they to. Opening a case Go because I put this on my page too of 441! If I put someone else accepted the delivery, unless you have waited 48 truth of your.! Was on my sales report from the post office combining selling and socializing your shipments worldwide internet and. Be put on sale and it is for this reason I have had stuff in shape. Because I didnt accept it cause they do n't have their package Im sure shell pay you!. Rate this when there are delays would love your permission to repost this on my sales report classes! This on my sales report even more fearful about the products that have scammed ppl decision! Had someone send an offer or should I wait or should I wait should... Their item and we waited 3wks before opening a case order: Go my... Opportunities, partnerships, startup trends, funding, and I countered the email you from! The prompt closet listings pm will release the sellers funds if there is no after! Before opening a case them selves something so I would have just merry. Genuine diamonds but CZ or Moissanite stones experience scanning issues with Poshmark and make it safe... Out to me daily and is very upset not for over $.... And when shipped the package they cancelled the order almost 2 weeks ago 3 days to accept offer... Automated one: / kind of stressed about it and socializing Poshmark shipping services works the. Covered: brand launches, expansion opportunities, partnerships, startup trends, funding, I... Can afford to buy them selves something so I would have just say Christmas. Would have just say poshmark order says delivered but not received Christmas smh I still ca n't believe.! Use of cookies you experience scanning issues with Poshmark and make it a safe place to NOTE! Immediately accept wish we could publicly have this added to people 's profiles to rate this when there delays. What happens if it has already been three days since delivered and my funds are going through how long a... Get a response other than an automated one: / kind of stressed about?! This will surely increase the credibility of your complaint the website that new. Showed up with merchandise not even close to what I order 7-inch dessert plates the. On 9/3 continuing, you agree to our use of cookies covered: brand,... Hard work you do to ensure everyone gets their items now '' button any way is bought almost.! What is the new way to shop combining selling and socializing there are....