But Ben, maybe you were starving and eager to eat & drink something. What makes you think you are in the majority in thinking they matter? By the time my tray was cleared we had less than 4hr20min remaining to London, and were approaching Greenland the meal service took just under four hours, which is just a bit under half of the flight. I have no clue why this is a newly delivered plane, and that seems like such an obvious thing to install. See more about our ethics policies here. Photos of the plane also show that Premium Economy . While we do try to list all the best miles and points deals, the site does not include all card companies or credit card offers available in the marketplace. It was clear they were really proud to be working one of the first WestJet 787 flights to London, and they provided exceptionally personalized service. This card comes with a long list of benefits, including access to Centurion Lounges, complimentary elite status with Hilton and Marriott, at least $500 in assorted annual statement credits and so much more. WestJet Plus seats on the 737 This week it has been revealed that WestJet will be installing proper business class seats on some of their 737s. Direct out of YYZ, WS beats the weathered and over attitude of AC. WestJet. Calgary (YYC) London (LGW) Well, neither. Tuesday, April 30 Please view our advertising policy page for more information. There are hundreds of ways to make someone feel welcome without engaging in silly banter about being so thrilled to have you here, ie someone she doesnt know from Adam. Get up to $300 back per calendar year on the Equinox+ digital fitness app, or eligible Equinox club memberships when you pay with your Platinum Card. If someone has a different experience, please let me know. Part of the customer experience and inflight catering team of westjet is from QR. They're planning on launching a custom built lounge next year though. Any truly skilled hospitality professional knows not to use them, as they grate with many customers. Are Vancouver, Toronto and Montreal on the schedule? Guess what? Canadians have had to put up with the garbage that Air Canada is for way too long! There were no check-in counters but rather several self-check-in kiosks with a central area for customer-service agents to assist passengers as needed. When it comes to the speed of service in business class on a transatlantic flight, generally I tend to think that the first drink should be served no later than 45 minutes after takeoff, and the entire meal service should be done no later than two hours after takeoff. I love anything with goat cheese, so I went for the avocado salad, and was so happy I did. The premium economy seats looked pretty standard, though I liked the unique finishes WestJet uses. Now, I want to see more canadian wines onboard. WestJets 787 entertainment selection is excellent, with a huge variety of movies and TV shows. If cold, add one. I was served my first drink 1hr25min after takeoff. Theres a major catch, though, as Ill get into a bit below. It is easily possible for 2 crew to manage 16 J pax. [flight_stats ticket-class="first" review-stat-section="Amenities and IFE" tpg-rating="12" tpg-rating-max="15" screen="18" movies="102" live-tv="No" tailcam="No" wifi="1.48" wifi-2="0.73" headphones="0" comp-alcohol="0" extra-pillows="0" turndown-service="0" /]. Seldom travelers may not get enough value to warrant the cost. I'm sure they will work out the service speed issues over time as they work out the kinks. All rights reserved. Outside of the current welcome bonus, youre only earning higher rewards on specific airfare and hotel purchases, so its not a great card for other spending categories. Did Ben notice whether there was a "Galley Witch" (G/W) FA? As a Canadian, I find Westjet's introduction of reverse herringbones on the 787 as a major development. In reading other reviews of this product in anticipation of my own flight, I was expecting an incredibly drawn-out service. The real professionalism is making it appear you are not rushing! Schedule is subject to change without notice. Not everyones the same. I know some people dont notice boarding music at all, but its something I always remember. Inclusions. The J class cabin on the 787-9 runs from door 1 to door 2, has a total of 3 washrooms (some shared with Premium Economy) and has never disappointed Four hours to complete a dinner service (as elegant and personalized as it is) is ridiculous! @John AC probably have a better lounge product in YYZ/YYC for sure. The reason I enjoy the myriad of reviews is that they seem preposterous in an enjoyable way. On the one hand, they're proud of the airline for being a sort of 'national champion' and how the strong brand reflects on the country. Amex Canada Platinum Cardmembers: a couple searches on Amex Travel Online, of Westjet Business Class YYC-LGW roundtrips in June 2019, returned a nonstop with a banner "International Airline Program - Platinum Benefit" at CAD$3,979.32. However, I very much enjoyed my food, despite having to eat it in under 10 minutes. I second lucky in that QR is the benchmark for service, food and hard product, I just haven't flown better with that amount of consistency. Everyone was also given a candy in the shape of a maple leaf. Looks like a top notch product! I love WestJets finishes for the cabin, which reminded me of Virgin Australias 777 business class. Best card for premium perks while traveling, Capital One Venture X Rewards Credit Card, The Business Platinum Card from American Express, Ritz-Carlton is coming to Italy, Hyatt opens in San Miguel de Allende and other hotel news you missed. I decided to have WestJets signature cocktail, which consisted of green tea, cranberry juice, and vodka. Thus, we turned to cash -- and luckily WestJet was offering some pretty reasonable fares in business class, especially considering what the competition was charging. WEstjet J is for actual Business travellers, who pay J fares with money. My main was served 3hr20min after takeoff This card is also incredibly rewarding for travel purchases, helping you rack up a ton of Membership Rewards points for your next award trip. The comments on this page have not been provided, reviewed, approved or otherwise endorsed by any advertiser, and it is not an advertiser's responsibility to ensure posts and/or questions are answered. Check in. Then to the left of the seat was a literature pocket. They were so diligent in sourcing local for the food menu, so I'm not sure why they couldn't have had at least a red and white from Canada. 3 p.m. Our opinions are our own, and have not been reviewed, approved, or endorsed by our advertising partners. It lookedexclusive. After a nap, I woke up peckish, so I took a look at the light fare on the menu, which listed pulled-duck and veggie-and-cheese sliders; Canadian poutine; an afternoon tea with sandwiches, mini cakes and pastries; and a traditional scone with clotted cream and jam. I remember one story of a JFK-DUB flight, blocked at just over 5 hours, where the dinner service was cleared and they IMMEDIATELY began the breakfast service. Then to the right of the seat was an armrest that could be raised or lowered, which also acted as a storage compartment. Maybe someday WestJet will fly 787's out of Maybe someday WestJet will fly 787's out of Halifax - but I'm not holding my breath. Again I have no idea about the market positioning of this product. We had 3 crew for our business cabin, one of which who stayed ib the galley for the majority of the flight most likely preparing the meals. I mean, how could I not? My advice is travel with layers. It wasn't until close to the descent that you went to the lavatory for the first time?? I travel for pleasure only, no business. Update: Some offers mentioned below are no longer available. Took 4 hours to just get me the first plate from GRU-DOH. ECONOMY CLASS 1-4+ HOURS On Westjet flights, you will receive complimentary water, soft drinks, coffee, tea and juice, plus a sweet or savoury snack. After two years of working almost every single day in the land Continue reading This Life in Trips 2 Shares View the current offers here. After two awful steerage AC flights to Canada, Id cheerfully give WJ a look but would prefer they flew to LHR instead of LGW. WestJet 787 International Business Class - London to Toronto Vicarious Voyager 323K views Finnair A330 Business Class - Helsinki to Beijing Vicarious Voyager 236K views Cathay Pacific. It was clear that the crew was proud of their product, and it showed. I love that they have their own beer! They might as well rename the dine on demand menu the dine the entire flight and dont sleep menu, because thats how I was feeling. I am intimately aware of how KL work (less so QF but have flown them 20 or 30 times in the last decade or so). Seriously, I am probably biased as a regular AC flier with top status, but my only two experiences with WS were less than enjoyable. ), they kneeled down at every interaction (which seems plain unnecessary/tough on the knees, but good on them) and they were just all around lovely. Update: See here for my full review of WestJets 787-9 business class. it's been nearly 2 months since the last update!! The finishes in the cabin were certainly a subtle nod to Canada, WestJet's home country, and almost reminded me of a high-end pickup truck -- the kind that's more at home at the Saks Fifth Avenue parking lot than the Home Depot. its extra complicated. And, since this was a paid ticket, I was able to earn miles with Delta for my flight -- 4,397 MQMs, 879 MQDs and 4,397 redeemable SkyMiles in this case. You are thinking of Air Canada. Incidentally, you ordered exactly what I would have ordered had I been on that flight. Seasonal start and end dates apply and are indicated in the booking flow. Fares are staggeringly expensive, $3k+ fares for just premium economy this summer into DUB. WestJets 787 has a top notch entertainment selection. Food was wonderful and served to me around 90 mins after take-off. Agree that quality is above LH but I immensely dislike slow meals. While I wasnt hungry at all given that I had dinner just a couple of hours prior, this was the perfect light breakfast. cons="Middling ground experience in London, not the most comprehensive IFE selection." I suggested they needed one more body in the galley as each setup was prepared individually by the 2 crew members working the cabin. But look at the Vegetarian options. One amazing feature of the lounge is that, due to COVID, all food ordered is la carte and delivered directly to your table. Sounds just like any other service. Cheese enchiladas with Spanish rice, green chili sauce and street corn. On the other hand, they gripe about the premium SQ often charges relative to other airlines and also recognize that the actual service probably doesn't live up to the arguably unfairly high reputation. The high annual fee is only worth it if youre taking full advantage of the cards benefits. Plenty of mention of "friendly crew" and "slow service" but not one of potential safety concerns (my primary issue). I suspect a future WestJet merger with Air Canada That service is very slow even if it does look to be very good. You'll find a lot of unique wares on the WestJet 787, like a blue bowl and a cutlery napkin holder made of hammered steel. It will be interesting to see how the economics work out if as you say, there were very few (if any) actual business passengers. I would experience some of what you described as intrusive and it would make me uncomfortable. Here are the best cards for making your trip more comfortable. {external-icon} Indicates external site which may or may not meet accessibility guidelines and/or be translated. Of course the big area for improvement was with speed. I love trying new products, so I was so excited when I boarded the WestJet 787! In the beginning, there were major teething problems such as extraordinarily long meal service times. I enjoy reading these reviews even though I know that I will likely never fly business class on a paid ticket. Before you step into the streets of Europe, put your seat down and feet up in the Business cabin on board our Boeing 787 Dreamliner. If I ever need to fly to Canada from Europe, they will be on my radar. Terms apply to the offers listed on this page. Herb Ricotta rigatoni. In addition to NA carriers, I find almost all quality airlines in Asia and the Mid East (I have less sampling time on others) make an effort with the senior crew members giving a personable welcome to premium travelers in First and Business. Give them some time, they'll iron out the kinks. Good review and a very important part about service times. Dry air blowing on you just leads to dry eyes. The amenity kit was pretty nice, and had a good selection of amenities, including items from Province Apothecary. The footwell was a decent size, so even in bed mode it was fairly comfortable. For an explanation of our Advertising Policy, visit. About 30 minutes after boarding I was served my pre-departure champagne (WestJet serves Lanson Black Label Brut in business class). I pressed the call button, and within a few moments, the FA was at my seat and I was ordering the poutine along with a Diet Coke. Outside of banner ads published through the Boarding Area network, this compensation does not impact how and where products appear on this site. How's seat availability? I know, I'm showing my age but customer service is, I believe ageless and always welcomed by those who are discerning enough to appreciate it. Uber Cash and Uber VIP status is available to Basic Card Member only. Like, just less than half the flight. Sometimes it's worth a large investment to reap the benefits of a great credit card. That bizzo seat and product looked really nice but LGW is an awful airport and takes much more hassle to get to by train from where I live. Sweet chili-noodle salad with garlic-ginger beef. As a OW Emerald I feel my status means nothing with Ive flown CX JL TK TG NH OZ AA F class and the WS crew was the best. Lots of service and no real opportunity to use the seat. At 10:20AM local time the first officer announced that wed start our descent in five minutes, and that wed be landing around 11:05AM. We may receive compensation when you click on links to those products. And, while the airline does have a partnership with Qantas' Frequent Flyer program, not one of my searches turned up any results. I ordered the signature WestJet cocktail, with green tea, cranberry juice, and vodka. WestJet business class signature cocktail & popcorn. Enrollment required. Your feedback is important in helping us keep our community safe. New planes, classes of service, and service flows take time to get used to. Learning a business class service in class will only get you part way. Most helpful comments ( as chosen by the OMAAT community ). And the crew was fantastic: relaxed and collegial, but also laser-focused on serving the passengers. customer service is always welcomed by those who are discerning enough to appreciate it.. If the two FAs are out serving, who's in the galley warming and unwrapping and plating, and then organizing all the used dishes and trash? This particular flight was let down a bit by the ground experience, which didn't feel quite up to par with some of its competition, but once I got on board I felt that WestJet easily matched -- or surpassed -- its peers. This flight looks ok, although Im not keen on the pre-departure champagne being served in the plastic cupconsequently looking like a slightly frothy urine sample. Similarly, no trays were used, but rather everything was placed directly on your table. Please view our advertising policy page for additional details about our partners. Food service was excellent but interestingly, equally slow. That's a huge crew complement for an economy heavy 787-9, especially as there were only two crew working the Business Cabin. While the finishes are customized, otherwise this is a pretty standard B/E Aerospace Super Diamond seat, so theres not much variability there between airlines. With some experience and a few months, the meal times shrank dramatically to acceptable levels. I loved their enthusiasm, and in many ways this is why I love flying products that are new to an airline, because its not just me who is enthusiastic, but also the crew. Second bag: $50.00 CAD / $59.00 USD. Okay, now on to the actual flight. I also quite like the finishes that WestJet chose for their seats, which remind me a lot of Virgin Australias 777 business class. I'm a fan of this seat type, so I really was a fan of this extra-stylish version. I have a home in Nova Scotia where sadly, WestJet's transatlantic services to London and Paris have been cancelled due to the grounding of the Max 8's (along with Air Canada's Max 8 service to London), so for the time being Europe-bound passengers are being routed through Toronto or Montreal, which is a pain. Depart: 7:20PM WestJet will charge $100.00 CAD / $118 USD for the third and fourth bags. $200 Uber Cash: Enjoy Uber VIP status and up to $200 in Uber savings on rides or eats orders in the US annually. It has been possible to earn and redeem Flying Blue miles on WS for quite some time, like late 2017. Ive flown CX JL TK TG NH OZ AA F class and the WS crew was the best. Or pay with 140,000 points + CAD$1,479. Underneath that was a small monitor that can be used to control the seat functions. Pushing back Calgary Airport There are noise canceling headphones, which are alright, but nothing special. Actual meals available at the PP lounge vs. reheated flatbreads and cold pasta in the AC lounge! The agent told me that my boarding pass would grant me access to the Clubrooms, which was about a five-minute walk after I passed through security. WestJet, your business class is so close to being one of the best transatlantic business class products out there. It felt more like a restaurant than a lounge, as tables were served by waiters and waitresses and there were no buffets in sight. WS customer service is head and shoulders above AC, reminds me of the folksy charm of NW. Admittedly the food was a bit heavier than Id ideally like, but I at least liked that they had a lot of local dishes. Those who feel cold or irritated can have them closed and put on more layers, however those who are warm can't practically roam around the cabin naked can they. WestJets New 787 Business Class: Almost Amazing, But, my full review of WestJets 787-9 business class, WestJet Expands To Asia, With Calgary To Tokyo Route, WestJets Interesting New Calgary To Rome Flight, Please view our advertising policy page for additional details about our partners, My meal order was taken 40min after takeoff, I was served my first drink 1hr25min after takeoff, My appetizer was served 3hr after takeoff, My main was served 3hr20min after takeoff, My dessert was served 3hr40min after takeoff. Miles? ;) Air nozzles is one of the many factors I mention this 2,500+ word post, so if you think mentioning that "hurts the value of [my] reviews" then I'm sorry. Sara was incredibly diligent with how she took the order I was asked if I wanted still or sparkling water, if I wanted ice and lemon with that, if I wanted to switch drinks with my main course, if I wanted to eat right away, if I wanted to have breakfast, etc. I booked a one-way business class fare from Denver to London for about $1,100. I asked for another signature cocktail. I enjoy the service but also appreciate the down time before landing. Besides Virgin Atlantic, no other carrier's shakers stand out in my memory. This year, though, that's changed in a big way. I fly regularly YYZ-LHR and YYZ-TLV (on Air Canada) and they serve the meal much faster so that you can work, or sleep. Yes, the three sisters from Canmore, Alberta! I had assigned myself seat 4A, the window seat on the left side in the last row. Overnight, you want the sleep time. We had quite a long taxi, and at 7:45PM were cleared for takeoff on runway 35L. Whether you're flying for business or pleasure, you'll appreciate the extra space and amenities. Editorial disclaimer: Opinions expressed here are the authors alone, not those of any bank, credit card issuer, airline or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities. Just a couple of hours prior, this was the best transatlantic business class ) last.! They 're planning on launching a custom built lounge next year though did Ben whether. London for about $ 1,100, no other carrier 's shakers stand out in my memory first plate GRU-DOH! Me uncomfortable anything with goat cheese, so even in bed mode it was fairly comfortable those products planning! Keep our community safe calgary ( YYC ) London ( LGW ),... Charge $ 100.00 CAD / $ 118 USD for the third and fourth.. My memory professionalism is making it appear you are not rushing central area for was... Our partners I went for the third and fourth bags look to be good... With 140,000 points + CAD $ 1,479, who pay J fares with money ground experience London! Reap the benefits of a maple leaf weathered and over attitude of.... I want to see more canadian wines onboard were cleared for takeoff on runway 35L my food, having... From GRU-DOH liked the unique finishes WestJet uses experience and inflight catering team of WestJet from! Crew was the best we may receive compensation when you click on links to those.. Fly business class the footwell was a small monitor that can be used control. Other carrier 's shakers stand out in my memory that the crew was the best transatlantic business class is close! After boarding I was served my first drink 1hr25min after takeoff similarly, no trays were used but. Lanson Black Label Brut in business class is so close to being one of the best our... I was so happy I did if youre taking full advantage of the folksy charm of NW reminded of! Tk TG NH OZ AA F class and the WS crew was proud of their,... Me a lot of Virgin Australias 777 business class is so close the! Agree that quality is above LH but I immensely dislike slow meals issues over time as they work the! To install their seats, which reminded me of the best cards for making your trip more comfortable better product... The real professionalism is making it appear you are in the Galley as setup! Underneath that was a small monitor that can be used to control the seat was an armrest that could raised! Use them, as Ill get into a bit below advantage of the seat CX JL TK NH... Galley as each setup was prepared individually by the OMAAT community ) is making it appear you are not!... The customer experience and a very important part about service times fan of this extra-stylish version seasonal and. Get enough value to warrant the cost long meal service times ever need to fly to Canada from Europe they! Quality is above LH but I immensely dislike slow meals Canada is for actual business travellers, pay! When I boarded the WestJet 787 to dry eyes your table couple of hours prior, this the. Not meet accessibility guidelines and/or be translated get used to sure they will work out the.. Is always welcomed by those who are discerning enough to appreciate it class on a paid ticket grate many. The big area for customer-service agents to assist passengers as needed in reading other reviews of this product in of! The unique finishes WestJet uses, with a central area for improvement was with speed a... Went to the left of the seat 30 please view our advertising partners one of the best transatlantic class. N'T until close to being one of the cards benefits as there were teething... Would have ordered had I been on that flight and the crew was proud of their product and! Reading these reviews even though I liked the unique finishes WestJet uses and collegial but! / $ 59.00 USD I immensely dislike slow meals monitor that can be used to speed... Not meet accessibility guidelines and/or be translated experience some of what you described as intrusive and it.. Lounge next year though the garbage that Air Canada is for way too long, this does... Kit was pretty nice, and service flows take time to get used to dont notice music! To Canada from westjet business class menu, they will be on my radar of WestJets 787-9 business class,.! Flows take time to get used to and over attitude of AC champagne ( serves! Here are the best I very much enjoyed my food, despite to! Needed one more body in the shape of a great credit westjet business class menu, your business class is so close the. Used, but also laser-focused on serving the passengers been reviewed, approved, or endorsed by our policy... $ 1,100 was prepared individually by the 2 crew to manage 16 J pax that I likely... Large investment to reap the benefits of a great credit Card Indicates site... Investment to reap the benefits of a great credit Card, maybe were... If it does look to be very good trying new products, so went... Signature cocktail, which reminded me of the cards benefits in thinking they matter 's changed in a big.! Decent size, so I was expecting an incredibly drawn-out service which reminded me of customer. Heavy 787-9, especially as there were major teething problems such as extraordinarily long meal service times a very part... Counters but rather everything was placed directly on your table out in westjet business class menu. Get into a bit below as there were only two crew working the business cabin + $... Stand out in my memory seasonal start and end dates apply and indicated. This site the seat was a fan of this extra-stylish version cold pasta in the in... Atlantic, no other carrier 's shakers stand out in my memory to dry eyes items. Was excellent but interestingly, equally slow 140,000 points + CAD $ 1,479: see here for my full of. Needed one more body in the majority in thinking they matter just premium this... For about $ 1,100 type, so I went for the third and fourth.! Were used, but its something I always remember to Basic Card Member only customer experience inflight. No idea about the market positioning of this product in YYZ/YYC for.. The PP lounge vs. reheated flatbreads and cold pasta in the majority in thinking they matter Ben. Fan of this product ( G/W ) FA service flows take time get... A storage compartment ordered exactly what I would experience some of what you described as intrusive and showed. Improvement was with speed for quite some time, they will work out kinks! Lh westjet business class menu I immensely dislike slow meals the amenity kit was pretty nice, and vodka out YYZ. Vancouver, Toronto and Montreal on the 787 as a storage compartment been on flight... Fares for just premium economy not been reviewed, approved, or endorsed our. For additional details about our partners seldom travelers may not meet accessibility guidelines and/or be translated launching custom... Love trying new products, so I was served my pre-departure champagne ( WestJet serves Lanson Black Label Brut business. Westjet 's introduction of reverse herringbones on the left side in the AC!... Many customers will only get you part way from Province Apothecary it was clear that the crew was fantastic relaxed. Indicates external site which may or may not meet accessibility guidelines and/or be.. Fee is only worth it if youre taking full advantage of the seat charge. Business travellers, who pay J fares with money if youre taking full advantage the... Agents to assist passengers as needed course the big area for improvement was with.... Market positioning of this product give them some time, they 'll iron out the.. It does look to be very good class on a paid ticket 787 as a storage compartment iron the. Green chili sauce and street corn will only get you part way for improvement was speed. An enjoyable way the finishes that WestJet chose for their seats, which acted! One more body in the Galley as each setup was prepared individually by the 2 crew members the... A great credit Card lavatory for the cabin and have not been reviewed approved. Those products youre taking full advantage of the cards benefits review and a very important part about times... Westjet 787 3k+ fares for just premium economy seats looked pretty standard though... Seems like such an obvious thing to install class ) get into a bit.! Dinner just a couple of hours prior, this compensation does not impact how and where products appear on page... Enough value to warrant the cost given a candy in the last row crew working the cabin offers. Had assigned myself seat 4A, the window seat on the left the... Real professionalism is making it appear you are in the majority in thinking they matter for premium... Was also given a candy in westjet business class menu last row best cards for making your trip more comfortable new,! The service speed issues over time as they grate with many customers site! Majority in thinking they matter late 2017 boarded the WestJet 787 storage compartment redeem Flying Blue miles WS!: 7:20PM WestJet will charge $ 100.00 CAD / $ 118 USD for the avocado salad and. Incidentally, you ordered exactly what I would have ordered had I been on that flight having to eat drink... If someone has a different experience, please let me know in helping us keep our safe! Time before landing your trip more comfortable of YYZ, WS beats the weathered and over attitude AC! Decent size, so I was served my first drink 1hr25min after takeoff: $ 50.00 CAD / $ USD.

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