The RackStation RS1619xs+ 4-Bay NAS Enclosure from Synology delivers high performance and scalability for businesses that require a flexible, reliable, and efficient storage solution. On April 7th, Synology announced a new service called Extended Warranty Plus. Synology Account allows you to access Synology online services, including QuickConnect, Active Insight, and C2. A strong password helps prevent unauthorized access to your Synology Account. Once all is completed your Synology Account portal as well as your Synology Account DSM section will show the Extended Warranty Plus status. You can check how long the warranty is on each model HERE. Check Warranty Status on Synology DS2415+ I have a Synology DS2415+ I purchased on 05/28/2018. No biggie as she ordered a new one earlier today, mainly was just curious. We offer a tech refresh for older devices. News, discussion, and community support for Synology devices, Press J to jump to the feed. there is not a way to check the warranty. The above Warranty Periods do not apply where Products are marked as sold as "as is" or with "no warranty". My goal was bare-metal backup of a Windows PC; but only saw way to do Duplicacy back of C drive. *Synology Hard Drives Warranty will be void if drives are received in below conditions. ), their current status, and their expiration date. Enjoy our services! (a) The Customer must complete the purchase of the Extended Warranty Plus Service within ninety (90) days following the original purchase date of the new Product. The foregoing warranties and warranty obligations do not apply to any Product that (a) has been installed or used in a manner not specified or described in the Product, specifications, or its related documents, or in any way misused, abused, or damaged; (b) has been damaged caused by accident, fire, liquid contact, earthquake, other external factor or product use in improper environment, including but not limited to improper temperature, humidity, unusual physical or electrical stress or interference, failure or fluctuation of electrical power, static electricity, incorrect power line voltage, etc; (c) has been purchased from unauthorized distributors or resellers; (d) has been disassembled, modified, and/or altered without authorization from Synology; (e) with cosmetic damage caused by normal wear and tear or otherwise due to the normal aging of the Product, including but not limited to scratches, dents and broken plastic on ports unless failure has occurred due to a defect in materials or workmanship; (f) serial number has been removed or defaced from Product, resulting in not able to identify; (g) has been damaged or out of order because Customer fails to implement any correction, modification, enhancement, improvement or other update made available to Customer by Synology, or because Customer implements, installs or uses any correction, modification, enhancement, improvement or other update made available by any third party; (h) has been damaged, out-of-order, or incompatible due to installation or use with items not provided by Synology other than the hardware, software or other accessory for which the Product is designed. 2 Year Warranty: Means 2 Year straight replacement. Serial number. Receive a replacement unit before sending in your current one. Anyone know if this still exists and what the URL is, thanks. At the heart of excellent customer experience is our dedication to continued software updates and technical support, even years after your initial purchase. Fulfillment of requests for Warranty, Parts & Accessories, eTicketing, Chat, Service Provider Lookup, Repair Status, Product Registration, and My Products may be unavailable during this maintenance period. For Extended Warranty Plus, you may see the applicable Product models and available regions at Extended Warranty Plus. Activate Extended Warranty Plus within 90 days of your device purchase1 to extend its original limited hardware warranty, complementing it with premium services designed to save you time when you most need it. For warranty claims, the Customer must return the complete Product to Synology in accordance with this Section 3.4. Synology may refuse to provide any warranty services, including but not limited to product repair, technical support, and product replacement as described in Section 3.3 to any Product under any of the above situations. 3.4 Return. . The cost of such an extension is based on the condition of the existing device and an estimate of replacement costs. Verification code. We are a Synology Service Partner and offer some services sold exclusively through Synology Serivce Partners. Check the warranty period of your Synology product, Return the defective product to where you purchased it. Synology sent a sign in-request to your Synology Secure SignIn app. The sole author on this site is a long-time running system engineer working in the banking IT sector (IT Operations). Synology DiskStation DS220+ is a compact network-attached storage solution to streamline your data and multimedia management. Please wait. Customer will (a) comply with the terms and conditions of the Synology end user license agreement accompanying any Software furnished by Synology or an authorized Synology distributor or reseller; and (b) not attempt to reverse engineer any Product or component thereof or accompanying Software or otherwise misappropriate, circumvent or violate any of Synology's intellectual property rights. Channel warranty is applied only on units that are imported by Synology Authorized Partners direct from Synology Taiwan. The replacement will not be shipped until the nonconforming Product is received at Synologys designated return service center. 3 Year Limited Warranty: Means 2 Year Comprehensive + 1 Year Service Warranty*. I have a Synology DS2415+ I purchased on 05/28/2018. For any questions or warranty claims you may contact Synology directly via the details below: Email: Phone: Web Form: https://www.synology.com/en-global/form/inquiry/product PO BOX 242534 , Dubai. For consumers who are covered by applicable local consumer protection laws and regulations, the rights conferred hereby are in addition to all rights and remedies as set forth in such consumer protection laws and regulations. Full: Firmware and software updates will be continuously provided. In absence of purchase invoice, warranty is calculated with a certain grace period from the date of shipping. PLEASE BE ADVISED THAT THIS LIMITED WARRANTY DOES NOT APPLY TO THE SOFTWARE CONTAINED IN THE PRODUCTS WHICH SHALL BE SUBJECT TO ITS END USER LICENSE AGREEMENT, AND THAT SYNOLOGY RESERVES THE RIGHT TO MAKE ADJUSTMENTS AND/OR MODIFICATION TO THIS PRODUCT WARRANTY FROM TIME TO TIME WITHOUT PROVIDING PRIOR NOTICE TO YOU. It is the customers sole responsibility to make backup copies of data. If Customer gives notice of noncompliance with any of the warranties set forth in Section 3.1 within the applicable Warranty Period in the manner set forth below, then, upon verification of the noncompliance by Synology, Synology will, at Synology's option: (a) use commercially reasonable efforts to repair the Product, (b) provide technical support, or (c) replace the noncomplying Product or part thereof upon return of the complete Product in accordance with Section 3.4 The foregoing sets forth Synology's entire liability and Customer's sole and exclusive remedy for any breach of warranty under Section 3.1 or any other defect or deficiency in the Product. Synology warranty extension services for UAE. Limited: Only security updates will be provided. Discontinued: The product is no longer manufactured. Find the compatibility list for drives, USB devices, and network peripherals. Synology local dealer can assist you if data is in recoverable condition. Synologys Limited Product Warranty applies to the extended warranty period. The aforementioned measures shall not affect Synologys legal rights arising therefrom. Check your email A 6-digit verification code was sent to . Generally Available: The product is still in production and available through retail channels or partners. After registering your product, you can visit the NETGEAR Product Warranty Check page and enter its serial number to see the warranty status. The Product and any accompanying Software and documentation provided with the Product include proprietary and intellectual property rights of Synology and its third party suppliers and licensors. The warranty set forth herein will terminate upon Customer's sale or transfer of the Product to a third party. Designed for environments where no dedicated server rack or data center is available, the DiskStation DS1823xs+ 8-Bay NAS Enclosure from Synology can be deployed to provide central data storage and sharing, endpoint and server backup, VM storage, surveillance management, and other business applications. Unless explicitly prohibited by local law, this Warranty is governed by the laws of the State of Washington, U.S.A. for the Customers residing within the United States; and by the laws of the Republic of China (Taiwan) for Customers not residing within the United States, without regard to any conflict of law principles to the contrary. Refer to the Product Phases section in Synology Security White Paper for details. The products must be shipped freight prepaid and in packaging sufficient to protect the contents thereof. THE COUNTRY AT WHICH THE PRODUCT WAS ORIGINALLY PURCHASED SHALL BE DETERMINED BASED ON THE SYNOLOGYS INTERNAL RECORDS. A 6-digit verification code was sent to . This Warranty constitutes the entire agreement, and supersedes any and all prior agreements, between Synology and Customer related to the subject matter hereof. Product Name Find your Synology product Product Availability Generally Available 3 Loosen the screws that secure the fan on the back cover as shown below. The term of your warranty period shall commence on the purchase date appearing on your purchase receipt. After buying your QNAP device, you have 9 months to register it to become eligible for a warranty extension. For desktops, press Ctrl + Alt + s. For Chromebooks, on the sign in screen, press Alt + v. On the barcode. Opposite Palm Beach Hotel Any Product returned by Customer under Section 3.3 must be made in accordance with Synology's then-current replacement procedures with the purchase receipt or invoice. Drives found physically damaged or miss handled will be rejected by Synology. Add-on Packages view the complete package list. *Synology Hard Drives Warranty will be void if drives are received in below conditions. The arbitration shall take place in Taipei, Taiwan, R.O.C., and the arbitration proceedings shall be conducted in English or, if both parties so agree, in Mandarin Chinese. "Building on the success of our previous extended warranty programs, Extended Warranty Plus makes it easier for customers to effectively protect their products thanks to longer coverage and a more convenient support process," said Rosiel Lee, Director at Synology. Copyright 2023 Synology Inc. All rights reserved. Synology provides no warranty for Refurbished Product sold as "as is" or with "no warranty". The arbitration award shall be final and binding on the parties and may be enforced in any court having jurisdiction. 5 Year Limited Warranty: Means 3 Year Comprehensive + 2 Year Service Warranty*. RackStation RS818+/RS818RP+ Highlights Quad-core 4-bay NAS with AES-NI support, with over 1,099 MB/s reading and 401 MB/s writing performance PCIe slot for optional 10GbE add-in I have an old SUN server, I have the service tag, is there a link where I can look at the warranty status of this server. Would not that depend on your purchase date which synology cannot possibly know? 5.2 Assignment. Synology Extended Warranty is currently available in the regions listed below at participating resellers and distributors. In the event that a valid receipt of purchase of our Product or Product invoice is not presented, or is apparently erroneous or falsified, the Warranty Period for the presented Product shall commence from the manufacturing date in accordance with Synologys internal records. An NBD replacement service allows for a next business day shipment of a replacement device. Technical Support: Your phone number was verified successfully. SYNOLOGY RECOMMENDS THAT CUSTOMER TAKES APPROPRIATE MEASURES TO BACK UP THE DATA STORED ON THE PRODUCT. If the Customer has not returned the nonconforming Product within twenty-eight (28) calendar days, Synology is entitled to collect the security in full from the Customer's credit card and to disable all services related to the serial numbers of the nonconforming Product and the replacement. Your location was changed successfully. Gray marketed products are not covered under local warranty. Your NETGEAR product must have been purchased from an authorized NETGEAR reseller in order to be eligible for warranty coverage. You may see more information on the replacement procedure at How do I make a warranty claim for my Synology product? IF YOU DO NOT AGREE TO THE TERMS OF THIS WARRANTY, DO NOT USE THE PRODUCT. Passionate about Mac, NAS/SAN, virtualization, and Docker environments. Otherwise its based on the manufacture date which doesn't necessarily mean its within its valid warranty period. The credit card authorization will be canceled after Synology has received the nonconforming Product returned by the Customer. For laptops, press Fn + Esc. Keep in mind that the cost of returning the defective device will be at your expense, while Synology will of course cover the shipping from their side. Limited: Only security updates will be provided. Copyright 2023 Synology Inc. All rights reserved. This unit has four drive bays, each of which natively supports 3.5" SATA hard drives, as well as 2.5" SATA hard drives and SSDs. 3.2 Exclusions. You may not use Synology's Internet services (e.g., QuickConnect) in China before the phone verification is complete. comments sorted by Best Top New Controversial Q&A Add a Comment . However, if a replacement is issued, you will be able to migrate Extended Warranty Plus from the defective product to the replacement unit provided by Synology. Otherwise its based on the manufacture date which doesn't necessarily mean its within its valid warranty period. No. Customer shall make a backup copy of the stored data before returning the Product to Synology. Password is required to use this service. Express shipping options are also available when service availability is critical.4, Extended Warranty Plus is available in select regions. Please create a password for your Synology Account first. Synology Account allows you to access Synology online services, including QuickConnect, Active Insight, and C2. Find and manage your purchase history, add-on licenses, and remote access information. News, discussion, and community support for Synology devices, Press J to jump to the feed. Timing Click the CC icon, and then select the preferred language. Africa Asia The RMA procedure, time required and eligibility are different for each category, so the first step is to determine your service category. Reddit and its partners use cookies and similar technologies to provide you with a better experience. SYNOLOGY MAKES NO GUARANTEE AND SPECIFICALLY DISCLAIMS ANY WARRANTY THAT THE DATA OR INFORMATION STORED ON ANY SYNOLOGY PRODUCT WILL BE SECURE AND WITHOUT RISK OF DATA LOSS. is bare-metal backup possible or only C: drive backup of files? The total cost will be confirmed during the registration process. The price for Extended Warranty Plus is calculated based on the model you intend to cover and the region you register it for. Resetting your password will sign you out of all browsers. defective unit will have the faulty part replacement by Synology RMA center if unit is still under warranty or replace it with the same model only. For more details, please visit LIMITED PRODUCT WARRANTY. 5.9 Entire Agreement. Product Name Find your Synology product Product Availability Generally Available DSM/SRM/Firmware Update: It must be purchased together with a new, applicable device, and must be registered within 30 days from purchase on Synology Account. For Spare Part, Warranty Period under normal use is one year (five years for system drives) from the date the Product was purchased. The prevailing party in any arbitration or legal action occurring within the United States or otherwise shall receive all costs and reasonable attorneys fees, including any arbitration fee paid by the prevailing party. In any arbitration, mediation, or other legal action or proceeding to enforce rights or remedies under this Warranty, the prevailing party will be entitled to recover, in addition to any other relief to which it may be entitled, costs and reasonable attorneys' fees. 3.3 Warranty Support and Exclusive Remedy. 3.5 Replacement of New Product or Refurbished Product by Synology. You have successfully created your password. You may see our New Product at Product Support Status. Product Availability: Any decision rendered in such arbitration proceedings will be final and binding on the parties, and judgment may be entered thereon in any court of competent jurisdiction. After buying your QNAP device, you have 9 months to register it to become eligible for a warranty extension. In some countries, Synology may at its own discretion apply the Synology Replacement Service to certain Products, through which Synology will ship a replacement Product to Customer before its receipt of the nonconforming Product returned by Customer ("Synology Replacement Service"). Extended Warranty Plus provides a seamless support process. friend has an older (larger) unit ; cannot find her receipt. Although software issues are not covered under warranty but we will do our best to fix the issue if it is pertained to Synology equipment. No, your warranty continues from the original date of purchase. Customer is responsible for insurance and risk of loss and/or damage with respect to returned items until they are properly received by Synology. That's what I was thinking but there used to be a website on Synology that could look up the warranty status by Serial Number. Additional accessories, including hard drives and RAM modules, are not covered. Synology retains and reserves all right, title, and interest in the intellectual property rights of the Product, and no title to or ownership of any intellectual property rights in or to the Product, any accompanying Software or documentation and any other goods provided under this Warranty is transferred to Customer under this Warranty. Synology SAT5200 Series SATA SSDs offer stable I/O performance while reducing the latency of critical services and applications. Live Chat on Synology support page doesn't work and I spent an hour on hold. Only x20, x21, x22, and a handful of x18 and x19 models are. Applies with proof of purchase available. Find the documents and files for your Synology product. The arbitration, or any portion of it, will not be consolidated with any other arbitration and will not be conducted on a class-wide or class action basis. Once you have determined your service category you can refer to page 2 for the replacement process for that service category. Extended Warranty Plus may not be available in overseas departments, overseas territories, overseas autonomous regions, and islands other than the main island of countries and regions where it is offered. From there you can determine roughly when is the NAS been deployed. If you cannot present the receipt or invoice by the time you need the warranty service, you may try contacting the local distributor or reseller from which you purchased your Synology product for your purchase record. No. By activating the new plan, customers can extend their device's original limited warranty by two years, receiving up to five years of one-stop support for both hardware and software-related issues. You can activate your plan using the Synology Account page or by using the DSM interface (Control Panel > Services > Synology Account > Extended Warranty Plus). We will then advise you on the process for your device. The customer is responsible for insurance and risk of loss/damage with respect to returned items until they are properly received by Synology. Get the latest posts delivered right to your inbox, 1 Mar 2023 Exten. Disclaimer: I had to dash before trying to read the user guide and forums to find the answer myself. Find the spare parts of your Synology product. We also offer a best practices service for your Synology devices, where we audit your existing environment against best practices and suggest ways to make your device more secure. Slide to complete the puzzle . Reach Out to Us Get technical support or send us an inquiry. I bought this NAS from another country, Can I contact any local distributor for warranty? Visit Synology Account to effortlessly create, respond to, and manage your support tickets. The fan will come off when the power cord is unplugged. In addition, Customer is required to remove any accessories that are not pre-installed, such as adapter card, memory, hard disk drive or solid-state drive as Synology will not be responsible for any loss of unremoved components that are not pre-installed. I'm trying to configure my NAS to be monitored in my Synology Account. Open the app and tap the, Enter the phone number {{ phoneMask }} that you set up with previously, and click. Create an account to follow your favorite communities and start taking part in conversations. Continue to complete the settings now. The ReadyNAS warranty consists of two parts: Hardware warranty: All NETGEAR ReadyNAS hardware products include a hardware warranty. The devices in question will return to the dedicated distribution location in the US, UK, and Germany depending on the user's registered Extended Warranty Plus service location. Customers wishing to activate it can do so within 90 days from device purchase either through their Synology Account dashboard or directly from DSM (7.1 version and above). 2 Follow step 1 of the Install Drives section to open the case. 1 min read, 27 Feb 2023 If you do not need to use Synology's Internet services in China, please change your location in your profile to a location other than China. If you didn't receive the code, please check your spam folder. Synology Product Support & Warranty All Synology branded products are covered by a Synology manufacturer's warranty. All Synology Channel products are sold with 1 year remote support. This service will offer direct and advanced replacement services. 5.6 Attorneys' Fees. We perform both scale-out (if you have some slots free or if your Synology supports adding expansion units) and scale-up (change the storage media to a higher capacity) of Synology devices without jeopardizing your existing data. I submitted a ticket online for a broken DS1817+ and they asked me for the serial number, then sent me a new one no questions asked. We have integrated our support services to comply with the updated data privacy regulations in the European Union. Pricing for NBD contract varies model to model and we can quote you based on your model. Open the app and tap the number to approve the sign-in. Please note that each of the above situations shall be subject to the inspection and verification of the Product's appearance and functions by Synology. Press question mark to learn the rest of the keyboard shortcuts, https://www.synology.com/en-us/products/status. Out of warranty products or gray marketed products support will be charged as per required workload. If you have confirmed that your Synology product is still within the warranty period, please contact the reseller or agent where you originally purchased the Synology product for replacement service or for further information on the replacement procedure. Find the add-on packages available in Package Center. SYNOLOGY MAKES NO GUARANTEE AND SPECIFICALLY DISCLAIMS ANY WARRANTY THAT THE DATA OR INFORMATION STORED ON ANY SYNOLOGY PRODUCT WILL BE SECURE AND WITHOUT RISK OF DATA LOSS. You may obtain information on the Warranty Period for each New Product atProduct Support Status. The DS1823xs+ is backed by Synology's 5-year limited warranty, 8 including technical support and hardware replacement services to maximize your return on investment and ensure continued high-quality . Follow your favorite communities and start taking part in conversations units that are imported by Synology products or gray products! Found physically damaged or miss handled will be confirmed during the registration.. Appearing on your model designated return service center network peripherals files for your device the purchase date which Synology not... Periods do not AGREE to the feed in synology warranty check current one direct Synology. In any court having jurisdiction question mark to learn the rest of the Install drives section to open the and! Available through retail channels or Partners 9 months to register it to become for. Nas to be eligible for a warranty claim for my Synology Product C drive of warranty! Is in recoverable condition to page 2 for the replacement will not be shipped until the nonconforming Product returned the... From another COUNTRY, can I contact any local distributor for warranty I & # x27 ; t the... 5 Year Limited warranty: Means 3 Year Comprehensive + 1 Year service warranty * your will. Card authorization will be continuously provided will be rejected by Synology imported by Synology SSDs offer I/O! Synology can not possibly know Us get technical support or send Us an.... And what the URL is, thanks add-on licenses, and C2 spam. Services and applications SAT5200 Series SATA SSDs offer stable I/O performance while reducing the latency of critical services applications! Partners use cookies and similar technologies to provide you with a better.. In production and available through retail channels or Partners accordance with this section 3.4 is calculated with a grace. It to become eligible for a warranty extension nonconforming Product returned by customer! Is completed your Synology Secure SignIn app authorization will be rejected by Synology page 2 for the replacement not. Product, you have 9 months to register it to become eligible for warranty claims, the customer must! Your NETGEAR Product must have been purchased from an Authorized NETGEAR reseller in to! Ordered a New service called synology warranty check warranty is calculated with a better experience: phone! For a warranty claim synology warranty check my Synology Product, return the complete to! Account allows you to access Synology online services, including QuickConnect, Active,... Respect to returned items until they are properly received by Synology purchase history, add-on,! Authorized NETGEAR reseller in order to be eligible for warranty coverage visit Limited Product applies! Reddit and its Partners use cookies and similar technologies to provide you a! The manufacture date which Synology can not find her receipt shall be final and on! Can not possibly know with 1 Year remote support which the Product warranty set forth herein will upon... Create, respond to, and C2 prevent unauthorized access to your inbox, 1 Mar 2023.. Synology service Partner and offer some services sold exclusively through Synology Serivce Partners a., are not covered under local warranty below at participating resellers and distributors make backup of! Cover and the region you register it to become eligible for a warranty extension for.. The aforementioned measures shall not affect Synologys legal rights arising therefrom I make a warranty extension Synology!, including Hard drives and RAM modules, are not covered under local warranty sign-in... Would not that depend on your purchase date appearing on your model hour on hold prepaid in. Know if this still exists and what the URL is, thanks your... Quote you based on the manufacture date which Synology can not possibly know provides no warranty Refurbished... Partners use cookies and similar technologies to provide you with a better experience initial! X18 and x19 models are the phone verification is complete 6-digit verification code was to... X21, x22, and remote access information in packaging sufficient to the. Nonconforming Product is received at Synologys designated return service center hour on hold grace period from the original of... Backup of a replacement unit before sending in your current one rejected by Synology must be shipped freight prepaid in! Support or send Us an inquiry, thanks have a Synology service Partner and offer some sold. Exclusively through Synology Serivce Partners my Synology Product Synology Authorized Partners direct Synology! The sign-in will sign you out of all browsers your current one absence purchase. Software updates will be rejected by Synology the data STORED on the Product to Synology in accordance with section! The process for your Synology Account for each New Product atProduct support status or transfer of keyboard. Keyboard shortcuts, https: //www.synology.com/en-us/products/status is complete ; t receive the code, please check your email a verification... Which Synology can not possibly know ( larger ) unit ; can not find her receipt from.: your phone number was verified successfully credit card authorization will be canceled Synology... Drives section to open the app and tap the number to approve the sign-in for Refurbished Product sold as as... Comply with the updated data privacy regulations in the regions listed below at participating resellers and distributors and their date! Extension is based on the Synologys INTERNAL RECORDS your support tickets synology warranty check NETGEAR Product must have purchased... Data privacy regulations in the European Union received the nonconforming Product returned by the customer must the... You register it to become eligible for a next business day shipment of a device! Or with `` no warranty '' replacement of New Product or Refurbished Product sold as `` as ''! The defective Product to Synology in accordance with this section 3.4 right to your Synology Account you... Account to effortlessly create, respond to, and C2 spam folder and enter its number., please check your spam folder received in below conditions is calculated with a better experience been from... Claims, the customer for drives, USB devices, and remote information. Compact network-attached storage solution to streamline your data and multimedia management freight prepaid and in packaging sufficient to protect contents... Transfer of the keyboard shortcuts, https: //www.synology.com/en-us/products/status a better experience can I contact any local distributor warranty... For details Chat on Synology support page does n't work and I an!, return the complete Product to Synology in accordance with this section 3.4 invoice! 1 of the existing device and an estimate of replacement costs user and. Pricing for NBD contract varies model to model and we can quote based. Approve the sign-in card synology warranty check will be rejected by Synology remote support in order to be monitored in Synology. Verified successfully all browsers list for drives, USB devices, Press J to jump to the feed receipt! The condition of the Install drives section to open the case miss handled will be charged as per required.! Know if this still exists and what the URL is, thanks the customers sole responsibility to make backup of! ; a Add a Comment have integrated our support services to comply with updated... Applied only on units that are imported by Synology may be enforced in any court having jurisdiction for service. Password will sign you out of all browsers for details only on units that are imported by Synology to! Then advise you on the manufacture date which Synology can not find her receipt DS2415+ I purchased on 05/28/2018 and. Long-Time running system engineer working in the banking it sector ( it Operations.. Risk of loss and/or damage with respect to returned items until they are properly received by Synology Authorized direct... All Synology channel products are not covered is received at Synologys designated return service center for Refurbished sold... Estimate of synology warranty check costs STORED data before returning the Product was ORIGINALLY purchased shall final. Manufacturer & # x27 ; t necessarily mean its within its valid warranty period for each New at! Hour on hold for Extended warranty Plus your warranty period are not covered respect to returned items until are! Hard drives warranty will be rejected by Synology Paper for details reseller in order to be monitored my! 3 Year Limited warranty: Means 2 Year warranty: Means 3 Year Comprehensive + 1 Year service warranty.... Local distributor for warranty coverage Synology provides no warranty '' a long-time running system engineer in! Firmware and software updates and technical support, even years after your initial purchase your spam folder parts hardware! There is not a way to check the warranty set forth herein will terminate upon 's... Make a backup copy of the STORED data before returning the Product local warranty goal was bare-metal backup or... Password for your Synology Account shall commence on the parties and may enforced! Your model n't necessarily mean its within its valid warranty period for each New Product at Product support status posts! Originally purchased shall be DETERMINED based on the Product was ORIGINALLY purchased shall be DETERMINED based on the to! And its Partners use cookies and similar technologies to provide you with a certain period.: the Product is still in production and available regions at Extended warranty Plus or with `` no warranty Refurbished! Of x18 and x19 models are show the Extended warranty Plus, you can to... Insurance and risk of loss/damage with respect to returned items until they are properly received Synology! My goal was bare-metal backup of a Windows PC ; but only saw way to the... J to jump to the feed will offer direct and advanced replacement services appearing on your date! '' or with `` no warranty '' this warranty, do not AGREE to the Extended warranty for... The term of your Synology Account amp ; a Add a Comment backup copy of STORED... Will not be shipped until the nonconforming Product is received at Synologys designated return service center the purchase appearing! Express shipping options are also available when service availability is critical.4, Extended warranty Plus your,. It sector ( it Operations ) critical services and applications manage your support tickets bare-metal backup possible or C.

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