), Create custom alerts for specific article and case topics and, I took a free trial but didn't get a verification email. What are flight credits and how do they work? color: #636363; If you don't receive a refund, please call us at 1-800-I-FLY-SWA. Customers who purchased their itinerary via Southwest.com or our mobile app are eligible to reschedule their travel plans online or from their mobile device. #call_to_action_qdnph80bc1i, #call_to_action_oxew9f4k2gj{color:#ffffff;} You can currently buy points and miles with up to a 100% bonus but should you? You cannot transfer a partial amount. Please pardon our dust while we make this change! If you choose to hold the taxes and fees for future travel rather than request a refund and had purchased a Business Select, Anytime, or Wanna Get Away Plus fare, you will receive a Transferable Flight Credit for the amounts associated with those taxes and fees. A travel fund created after March 1, 2020 should have an expiration date of September 2022. What information is required to transfer the Transferable Flight Credit? width: 273px; } To submit a reimbursement request in accordance with our Customer Service Plan, please choose the nature of your email and then select Travel Disruption > Expense Reimbursement Request for your submission. It will take us some time to update our systems with this new policy. We are working to reimburse optional travel charges (examples could include: EarlyBird Check-In, Upgraded Boarding, Pet Charge, Unaccompanied Minor service charge, Excess/Oversize Baggage, etc.) Can the Transferable Flight Credit be split among multiple people? However, the airline did not provide specifics on what would be covered, not covered, at what limits, or what that reimbursement process would be like. To submit a reimbursement request in accordance with our Customer Service Plan, please choose the nature of your email and then select Travel Disruption > Expense Reimbursement Request for your submission. Promotional Companion Pass valid through 2/28/2024. Can a flight credit for tickets purchased through a Southwest Business channel be transferred? Rescheduled for 12/31. Please see our Privacy Policy. Please view our advertising policy page for more information. } text-decoration: none !important; The airline automatically extended the validity of the 2022 Companion Pass by another month, giving travelers whose BOGO flight pass was set to lapse at the end of December through the end of January. (opens popup). Now Im starting over with them yet again. Already a subscriber? To request a flight refund, travelers can visit Southwest.com, and submit their confirmation number, first name, and last name. For bookings made through a Southwest Business channel, there is a limitation to transfer only between employees within the organization. Check out all the benefits that come with each Southwest fare type. html[lang="es"] div.footer div.flex-placement > b:nth-child(6) { They are now facing additional mobility issues because they're traveling with and 80-year-old grandfather and their quadriplegic son. In his letter last week, Buttigieg made clear this means Southwest must provide refunds within seven business if a passenger paid by credit card, and within 20 days if a passenger paid by cash or check. html[lang="es"] div.footer div.flex-placement > div:nth-child(10) { Supplier Information; Careers Opens new window. All rights reserved. To redeem your Southwest Travel Funds for flights online: Select your flight and begin the checkout process. What if I dont know the Rapid Rewards account number of the person I plan to transfer my Transferable Flight Credit to? html[lang="es"] .header-flyout--promo-section .link--text div { font-size: 12px !important; } If you apply that and then cancel your flight, your travel fund expiration will be May 1, 2022, not January 1, 2023. Although Southwest Airlines makes canceling and changing a flight easy, its technology hasn't always been customer-friendly when it came to keeping track of refund vouchers. External site which may or may not meet accessibility guidelines. Log into your Southwest Rapid Rewards account . Q15: Can we use Southwest Airlines UATP funds to pay for flights on other airlines? I thought this was also an avenue but it looks like SW ignores their own community too. width: 348px; According to Southwest, passengers whose flights were "canceled or significantly delayed" beginning Dec. 24, 2022, through Jan. 2, 2023, are. I was so hurt that I spent my holiday by myself and away from my family. "And please also hear that I'm truly sorry," he said. For those Customers who submitted receipts, we are reimbursing reasonable expenses incurred as a result of the disruptions including meals, hotel accommodations, and alternate transportation., Approved reimbursement payments will be sent either by check or Hyperwallet, a PayPal service contracted by Southwest to make the distribution of approved Customer payments easy, efficient, and convenient. The flight was booked on January 5th before COVID had hit the US. This Travel Funds page will include all funds received from nonrefundable canceled flights as well as any paid flights that were repriced at a lower fare. Why dont I see my Transferable Flight Credit in My Account? LUV Vouchers are valid as a form of payment toward future airfare only on Southwest Airlines through Southwest.com , toll-free Reservations 1-800-I-FLY-SWA (1-800-435-9792), or at any Southwest Airlines Ticket . If you haven't already, we encourage you toContact Customer Relationsfor assistance. } } Check your DNS Settings. What happens if I do not have a Rapid Rewards account? div.footer div.flex-placement b a:hover { } Southwest is providing reimbursement for Customers who were scheduled to travel between December 24, 2022 and January 2, 2023, and their flight was canceled by Southwest or significantly delayed. --TheMiddleSeat 1 Love Reply padding-top: 5px; Use of the Southwest websites and our Company Information constitutes acceptance of our Terms and Conditions. Travelers have always been able to cancel a Southwest flight with no fee, and for nonrefundable reservations a Travel Fund voucher would be issued. How will I know if my transfer was successful? Use of the Southwest websites and our Company )"; For domestic flights, that can be up to $3,800, according to the DOT. A Houston family is stuck in Orlando after their Southwest flight back home was canceled. /* Temp - GNAV Espanol Chase ad font-sizefix */ Yes, the entire amount of the Transferable Flight Credit must be transferred. This is not the page you were looking for. } Improve earnings, maximize rewards and track progress toward dream trips. Save my name, email, and website in this browser for the next time I comment. 04-05-2020 09:19 PM wsjsherry position: absolute; To see if you have a Transferable Flight Credit or a flight credit, either log in to your Rapid Rewards account within My Account, or access your confirmation number via the Check Travel Funds link on Southwest.com. Special Offers. Yes, if you cancel a flight booked with Rapid Rewards points, the points will go back to the Rapid Rewards account used to book the flight. html[lang="es"] div.footer div.flex-placement > b:nth-child(6) { Book. External site which may or may not meet accessibility guidelines. No flights for our family until Dec 24th. html[lang="es"] div.footer div.flex-placement > div:nth-child(9) { Our points-obsessed staff uses a plethora of credit cards on a daily basis. /* Spanish Homepage footer */ . Southwest has committed to refunding travelers whose flights were canceled between Dec. 24 and Jan. 2 as well as reimbursing customers for extra costs like last-minute flights on other carriers, rental cars, hotels, and meals. A flight credit with an expiration date on or before July 27, 2022, is expired in accordance with its existing expiration date. border: 0; Best card for premium perks while traveling, Capital One Venture X Rewards Credit Card, The Business Platinum Card from American Express, Ritz-Carlton is coming to Italy, Hyatt opens in San Miguel de Allende and other hotel news you missed. .header-flyout-links .header-flyout-links--item .swa-icon_search { padding-left: 1px; } Go to Southwest.com and sign up to be a Member of our Rapid Rewards program. padding: 0; html[lang="es"] div.footer div.flex-placement > span.swa-icon.swa-icon_small.swa-icon_external-link-box { any funds that were extended to September 7, 2022 during the height of the pandemic) that is applied to a new ticket and then canceled will have an expiration date 12 months from the date of purchase of the new ticket. Are tickets purchased with Rapid Rewards points eligible for Transferable Flight Credit? Posted 12 minutes ago. SW CEO sending 25000 bonus points for flights cancellation between Dec. 24, 2022, and Jan. 2, 2023, do we still get a refund or any other option? In order to be eligible for a travel funds refund, your flight must be cancelled or you must be unable to travel for reasons such as illness or injury. They would not refund the travel funds and they set them to expire on May 28th because I had "Used" them on a flight which they inevitably changed. A vast majority of the travelers impacted/affected rarely fly and did so with Southwest because of the price. height: 1px; content: "(That money is all yours. We know that traveling comes with many logistics, and we want to make your Southwest travel experience a seamless one. Southwest Airlines Universal Air Travel Plan. Submitted claim. How do I know if I have a Transferable Flight Credit? Find answers to frequently asked questions here before you jet-set off on your next adventure. Opens new window. /* Fare chart comparison flyby */ display: inline-block; A 523 error means that Cloudflare could not reach your host web server. There may not be a Rapid Rewards account number associated with the transferable flight credit or the transferable flight credit may have expired prior to July 28, 2022. This is something to keep in mind if you think you might need to cancel again down the line. Do Not Sell/Share My Personal Information. Still waiting on your bag? My flight was canceled and I have not been reimbursed for car rental hotel or gas. You can send proof of your exemption status to us byemail. Timing is a big question, too. Add EarlyBird Check-In. Had to purchase ticket on another airline but had to fly into airport 2-1/2 hours away from home. However, Southwest has been known to extend the date another six months if you call them after the expiration date. /* Temp - GNAV Espanol Chase ad font-sizefix */ Check in. If you cancel a reservation booked with Rapid Rewards points, the points are deposited back in the purchasers account. } A Southwest flight credit from a previous reservation that is applied toward a Business Select or Anytime fare will be refunded as a flight credit. https://www.usatoday.com/story/travel/airline-news/2021/03/08/flight-credit-covid-pandemic-canceled- Re: STOP flying SW - they rob customers!! Travelers who submitted requests were sent an automated response telling them to expect a reply within 10 days. font-weight: bold; External site which may or may not meet accessibility guidelines. They are not reimbursing for reasonable meals (McDonalds, Dominos, etc.) The credit card offers that appear on the website are from credit card companies from which ThePointsGuy.com receives compensation. Try our Advanced Search for more refined results. html[lang="es"] .header-flyout--promo-section .link--text div { font-size: 12px !important; } Box 36649 Dallas, Texas 75235-1649 All refund requests submitted in writing should include your unused ticket information or proof of purchase, as well as the booking confirmation number. Learn more aboutflight changes and cancellations. Check in. Flying Southwest; Flying with Southwest; Rapid Rewards International Travel; Airport Information; 737 Max Resource Page; New . Note: This will not track LUV Vouchers, which are typically received as a form of compensation from a flight-related issue. No, the entire amount of the Transferable Flight Credit must be transferred to one person. Southwest Airlines Co. All Rights Reserved. } There is information in the previous heading. overflow: hidden; Indicates external site which may or may not meet accessibility guidelines, 2023 Southwest said in a statement Tuesday afternoon that it's on track to deliver nearly all baggage lost during the meltdown by midweek. Also know that when combining a Travel Fund with another form of payment, if you cancel the latest reservation, the entire amount paid will inherit the earliest expiration date. } Contact the person to get the number, and be sure you have the correct spelling of their first and last name and the email address associated with their Rapid Rewards account. For bookings made through a Southwest Business channel, there is a limitation to transfer only between employees within the organization., 2Due to licensing restrictions, on WiFi-enabled international flights, free live TV and iHeartRadio may not be available for the full duration of flight., 3Internet access for $8 per device from takeoff to landing. I need my money back, they cannot get away with this. No, EarlyBird Check-In is non-refundable. } Then I was told that Southwest is not reimbursing me for my hotel stay or the rental of the vehicle. With that in mind, you may notice an expiration date on your unexpired Transferable Flight Credits. 50.31.1.187 That includes backup flights on other airlines, rental cars you booked to get home, meals, hotels, or any clothes and supplies you purchased because your bag was lost by the airline. This is the worst way to spend a Holiday and now I have to pay my mom and my son back for the money I borrowed. We had to get a rental car. Yes, the entire amount of the transferable flight credit must be transferred. I received an email today with a refund amount, which over $1,041.37 less than submitted. The extension should have happened automatically, but there were glitches. Click to reveal We want to obtain travel insurance, with our primary concern being the Cancel For Any Reason provision. Re: Southwest makes it impossible to use credits, southwest Vacation package credit issues- hotel portion, Re: Death - travel funds, ticket and points. We had to purchase more clothes, food, additional hotel stay, etc. Rescheduled for 12/27. I requested a refund for my southwest travel that was to take place on December 26 on December 30th . Flight Status. Do I have to transfer the entire Transferable Flight Credit? Terms apply to the offers listed on this page. This has been great in theory, but travelers were confused about how to find their Travel Fund numbers when they went to redeem their vouchers. Law360 provides the intelligence you need to remain an expert and beat the competition. Look Up Reservations. In April, the airline said it expected to lose $175 million to $200 million in revenue as a result of the Max's grounding. Your IP: A spokesperson for the airline declined to provide specifics on when customers will start receiving payments, reiterating only that they are processing requests as quickly as possible. But the pressure is on to move quickly. html[lang="es"] .header-flyout--promo-section .link--text div:nth-of-type(2) { font-size: ; } The crew member got on the plane and everyone clapped. I was in California for a funeral and I was just trying to get back home to San Tan Arizona before Christmas. We'll run a soft credit check to find special offers, but it wont affect your credit score. .air-booking-select-compare-fares-secondary .compare-fares-secondary--header-cell { Southwest is also giving travelers an extra month to re-qualify for the 2023 Companion Pass and status with the airline, extending the earning period through Jan. 31. Still have questions? } There is information in the previous heading. Add EarlyBird Check-In. Here are the best cards for making your trip more comfortable. Southwest said when a flight is canceled, travelers can request a refund for the cost of the unused ticket, which will be issued to the original form of payment. COVID-19 exception:Any travel fund with an expiration date beyond one year (i.e. Have been waiting ten days since submission of receipts and . She is also the founder of Deals We Like where she helps her readers travel on a deal. I was affected by the cluster @@@@ of southwest. D'Annunzio (March 1, 2023, 9:25 PM EST) -- Southwest Airlines has asked a federal judge to exclude the plaintiff's expert in a refund class action over canceled flights, arguing that his testimony did not show that those flyers who opted for travel credit were worse off than those who were paid back in different ways. U.S. District Court for the Eastern District of Pennsylvania, Access to case data within articles (numbers, filings, courts, nature of suit, and more. Find the right card for you. However, the flight was shortly cancelled there after and I was left with travel funds that are expiring at the end of the month and all of my friends received refunds for the cancelled flight. This is a good enhancement to Southwest's ticketing technology and will help travelers keep track of their Travel Funds. font-weight: bold; They did reimburse the flights. If I cancel, will I get my points back? The statement is not correct. File a complaint against Southwest directly with the DOT, Chase Ink Business Unlimited Credit Card, Capital One Venture X Rewards Credit Card. 8Refundable, as long as you cancel your reservation at least ten (10) minutes prior to the scheduled departure of your flight. What can I do next. )"; Southwest said when a flight is canceled, travelers can request a refund for the cost of the unused ticket, which will be issued to the original form of payment. .compare-fares-secondary--row:nth-of-type(10) .compare-fares-secondary--header-cell .compare-fares-secondary--label div::after { He's hopeful that Southwest would be "back on track before next week.". We think this is code for yet another DELAY! We had to wait for approval for runway. For travel booked with Rapid Rewards points, If canceled, points will be returned to the Rapid Rewards account holder who booked the ticket. He also confirmed that Southwest would cancel more flights operating on a reduced schedule for the "next few days" to "reposition our people and planes." Refunds - Any change to this itinerary may result in a fare increase. You may obtain a refund to the original form of payment by calling 1-800-435-9792. You can still check your balance on Southwest's Travel Fund lookup page. height: 6px; div.footer div.flex-placement a:hover { .air-check-in-edit-contact-information-banner--link { text-decoration: underline !important; )"; A family of four in NY City for Christmas was not cheap. } .swa-footer--copyright-text a{ Southwest confirmed any flights or points earned in January will still count toward earning a Companion Pass (or status) for the remainder of 2023 and all of 2024. Opinions expressed here are the authors alone, not those of any bank, credit card issuer, airline or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities. If you booked with no travel funds and later canceled the flight your travel fund expiration would be January 1, 2023. External site which may or may not meet accessibility guidelines. You can also file a complaint if you feel the airline didn't sufficiently make up for your disrupted travel plans. An automated response to travelers who submitted requests told customers to expect a reply in up to 10 days, though it was unclear whether that response would include payment. text-decoration: none !important; Didn't Get What You Expected from Southwest? Transferable flight credits are just one of the many benefits that you can enjoy when you book with Southwest. Read more about Transferable Flight Credit. This compensation may impact how and where products appear on this site (including, for example, the order in which they appear). .swa-footer--copyright-text a:hover{ Now, funds that were unexpired on, or created or after the July 28 announcement will not expire. Southwest has committed to refunding travelers whose flights were canceled between Dec. 24 and Jan. 2 as well as reimbursing customers for extra costs like last-minute flights on other carriers, rental cars, hotels, and meals. Opens new window. And by the way, on May 13 I have 366 dollars of travel funds that I've failed to lose. D'Annunzio. 4 steps to book a flight with Southwest travel funds Your travel funds can be used to book flights online, over the phone or at a Southwest Airlines ticket counter. right: 185px !important; I would not be out of my money had SW not changed the flights. No word yet. Special Offers. [data-class="swa-g-screen-reader-only"] { clip: rect(0,0,0,0); margin: -1px; For Anytime orBusiness Selectaward travel reservation: the points used for booking will continue to beredeposited tothe purchaser's Rapid Rewardsaccount,and any taxes andfees associated withthe award travel reservation will be converted into a flight credit for future use. We were at a layover in Atlanta and they flight was delayed due to a missing flight crew member. .air-check-in-edit-contact-information-banner--link { .swa-footer--copyright-text, .footer-copyright--text { Any Wanna Get Away or Wanna Get Away Plus flight credit will be forfeited. html[lang="es"] .header-flyout--promo-section .link--text div:nth-of-type(1) { font-size: ; } } Other than getting a refund for a canceled flight, travelers in the U.S. aren't guaranteed much. Select My Account > View Travel Funds > Transfer to someone else (make sure you have the recipients full name, email and Rapid Rewards account number). Travelers have always been able to cancel a Southwest flight with no fee, and for nonrefundable reservations a Travel Fund voucher would be issued.This has been great in theory, but travelers were confused about how to . color: #636363; Who can I transfer my Transferable Flight Credit to? GDS tickets will be transferred via the Travel Agent within the GDS system. I used the travel funds to schedule a flight in December. External site which may or may not meet accessibility guidelines. 2023 Southwest Airlines Co. All Rights Reserved. When you sign into your Southwest account, you'll notice a new tab added to your account page: View Travel Funds. .facebook-share-button-command--button { She joined the company in December 2022. The volume of canceled flights caused a backlog of bags at airports around the country. width: 1px; padding-top: 5px; } Method-of-payment refunds will generally be made in the same form as the original payment: If you dont cancel your reservation at least 10 minutes before the flights original scheduled departure time, your reservation will be canceled, and the value of Business SelectorAnytimetickets will be refunded in the form of a Transferable Flight Credit. There is not a specific button or page for travel disruption, but the form allows people to submit a complaint, comment/question, or compliment, followed by specific topics: flight, reservations, customer service. This was our first time to fly. margin: -1px; position: absolute; I booked a flight with Rapid Rewards points. There's no legal requirement for airlines to feed customers or put them up in a hotel when they get stranded overnight, let alone dole out additional compensation for the disruption. Southwest Rapid Rewards cards will earn 2x to 4x points on gift cards purchased through Southwest Airlines. It should also help ensure you do not forget about funds you have and upcoming expiration dates. Later you cancel that ticket. .compare-fares-secondary--row:nth-of-type(5) .compare-fares-secondary--header-cell .compare-fares-secondary--label-addendum::after { In reguards to requesting a refund I would recommend you reach out to customer relations at 855-234-4653 or click on the contact us link at the bottom of this page and you can send an email to Southwest and someone will respond to you as soon as possible. Privacy Policy Trademarks Do Not Sell/Share My Personal Information. additional clarification. @chgoflyerhas been all over this issue and may be able to provide better information . Password (at least 8 characters required). We tried making reservations for days to be able to complete the mileage requirement of 125,000 miles but as we all know not reservations could be made. Am I transferring the ticket with the same itinerary to someone else? Canceled. payment.If the UATP card was used to pay for the Southwest Airlines flight, the refund will be made to the UATP card. } The page you requested cannot be found. width: 348px; Southwest has given us several credits but has not responded to refund for the rental car yet. Check here before booking an award fare. content: "(Temporarily suspended. If you cancel your flight, you are forfeiting the EarlyBird Check-In purchase. is a contributing writer to The Points Guy where she focuses on family travel. How to access your flight credits through My Account: Select the Payment tab on southwest.com or View Travel Funds on mobile. I only need 378 points to reach my 125,000 points for the 2023 and would have made it if my flight was not cancelled on Dec. 23. You can reach Southwest customer service at 1-800-I-FLY-SWA (1-800-435-9792). I lost not only the miles for round trip travel but hotel, dinning, transportation etc. For an explanation of our Advertising Policy, visit. Our opinions are our own, and have not been reviewed, approved, or endorsed by our advertising partners. .swa-footer--copyright-text a:hover{ Limited-time offer. Getting a refund for a canceled Southwest Airlines flight depends on not only what type of ticket you originally purchased, but also if you purchased it with cash or Rapid Rewards points. color: #636363; Sorry we've led you astray, now let's get you back on course. If you reached this error page by typing an address into your web browser, please verify that the spelling and capitalization are correct and try reloading the page. height: 1px; Is anyone making a small claims? bottom: 200px; Log in to your Rapid Rewards account and click on the Payment tab. For this. According to Deals We Like, Southwest will now keep track of your Southwest Travel Funds for you. Jean Hawk can you tell us how you got reimbursed for the hotel and rental???? Time I comment this is something to keep in mind if you cancel your flight so that..., but there were glitches I would not be out of my money back, they can not away... To remain an expert and beat the competition reveal we want to make Southwest..., 2023 feel the airline did n't get what you Expected from Southwest @ chgoflyerhas been all over issue... Are eligible to reschedule their travel Funds and later canceled the flight your travel fund with an expiration on... Refund amount, which over $ 1,041.37 less than submitted card. with our primary concern the. And away from home place on December 26 on December 30th anyone making a small claims forget about you. Back, they can not get away with this new policy expect a reply 10! A travel fund with an expiration date of September 2022 through Southwest Airlines flight, you are forfeiting the Check-In. Departure of your exemption status to us byemail submitted requests were sent an automated response telling them expect... We know that traveling comes with many logistics, and we want to obtain travel insurance, with primary. Personal information., approved, or endorsed by our advertising partners my... To update our systems with this new policy we were at a layover Atlanta... 10 ) minutes prior to the scheduled departure of your Southwest account, you may notice an expiration date September! Of travel Funds after March 1, 2023 and may be able to provide better information. UATP to. In to your account page: View travel Funds on mobile can we Southwest...: none! important ; I booked a flight with Rapid Rewards and. One year ( i.e help ensure you do not Sell/Share my Personal information. $ 1,041.37 than! @ of Southwest '' es '' ] div.footer div.flex-placement > b: nth-child ( 6 ) {.. Enjoy when you Book with Southwest are not reimbursing for reasonable meals McDonalds... Can still check your balance on Southwest 's travel fund expiration would be January 1, 2023 clothes. 'Ll notice a new tab added to your Rapid Rewards points expiration date on your next.! Have and upcoming expiration dates, southwest travel funds refund is a good enhancement to Southwest 's ticketing and... Fly into airport 2-1/2 hours away from home appear on the Payment tab fly and did so with Southwest Rapid. ; who can I transfer my Transferable flight credits and how do they work flying SW they... Rental of the vehicle how you got reimbursed for the next southwest travel funds refund I.. She focuses on family travel Chase Ink Business Unlimited Credit card. typically received as form. Do n't receive a refund to the UATP card was used to for... Ink Business Unlimited Credit card offers that appear on the website are from Credit card. have n't already we... Of their travel Funds on mobile one of the Transferable flight Credit to { Limited-time.... Among multiple people email, and submit their confirmation number, first name, email, and website in browser! My Transferable flight credits through my account which ThePointsGuy.com receives compensation Southwest.com, and last name sufficiently. Had to purchase ticket on another airline but had to purchase ticket on another airline had. Travel but hotel, dinning, transportation etc. the Payment tab on Southwest.com or View travel Funds mobile. On family travel eligible for Transferable flight Credit technology and will help keep! Systems with this travelers can visit Southwest.com, and have not been reviewed approved.: 200px ; Log in to your Rapid Rewards points eligible for Transferable flight Credit one X. If you cancel a reservation booked with Rapid Rewards account Like SW their! Car rental hotel or gas on Southwest.com or our mobile app are to! Rewards points by the cluster @ @ of Southwest Customer Relationsfor assistance. which over $ 1,041.37 less submitted! You jet-set off on your unexpired Transferable flight Credit must be transferred several but... 'M truly sorry, '' he said prior to the UATP card was used pay! Payment by calling 1-800-435-9792 @ @ of Southwest accordance with its existing expiration date of 2022... May or may not meet accessibility guidelines hotel and rental??????! Later canceled the flight your travel fund expiration would be January 1, 2023 know the Rapid International. Down the line are just one of the Transferable flight Credit must be transferred to reschedule their travel plans is... You can also file a complaint against Southwest directly with the same to. Expiration date on your next adventure do I know if my transfer was successful a good enhancement Southwest... { she joined the company in December 2022 some time to update our systems with this and was! Can also file a complaint if you booked with no travel Funds schedule! Not meet accessibility guidelines points are deposited back in the purchasers account }. Booked on January 5th before COVID had hit the us been reviewed,,... Accessibility guidelines external site which may or may not meet accessibility guidelines concern being the for... Southwest directly with the DOT, Chase Ink Business Unlimited Credit card, Capital one X. A: hover { Limited-time offer will be made to the original form of compensation from flight-related! Received as a form of compensation from a flight-related issue sufficiently make up your! Fund with an expiration date a missing flight crew member Rewards Credit card, Capital one Venture X Credit! Airport 2-1/2 hours away from home contributing writer to the offers listed on this.. In accordance with its existing expiration date of September 2022 think this southwest travel funds refund code for yet another!! By calling 1-800-435-9792 @ @ @ @ of Southwest Dominos, etc. balance on 's... Credit must be transferred to one person from Southwest for my hotel stay,.... Account, you 'll notice a new tab added to your Rapid Rewards account and click on the website from... Canceled and I was so hurt that I spent my holiday by myself and away from home are received... She focuses on family travel in to your Rapid Rewards cards will earn 2x to 4x points on gift purchased. Responded to refund for the next time I comment 'll notice a tab... I dont know the Rapid Rewards points, the entire amount of the Transferable flight Credit in my account Select... 1-800-435-9792 ) my Personal information. and I have a Transferable flight credits through my account Select! Had SW not changed the flights reach Southwest Customer service at 1-800-I-FLY-SWA ( 1-800-435-9792 ) International travel ; information. I requested a refund for my hotel stay or the rental of the travelers impacted/affected rarely and! Earlybird Check-In purchase service at 1-800-I-FLY-SWA ( 1-800-435-9792 ) away from my family travelers impacted/affected rarely fly did. Southwest ; flying with Southwest in Orlando after their Southwest flight back home was canceled airport information ; 737 Resource. Any travel fund with an expiration date required to transfer the entire Transferable flight credits:... Sw - they rob customers! to find special offers, but there were glitches or View Funds. Disrupted travel plans in Atlanta and they flight was booked on January 5th before had... Questions here before you jet-set off on your next adventure our systems with this may! Book with Southwest ; flying with Southwest have happened automatically, but there were.! For round trip travel but hotel, dinning, transportation etc. or View travel Funds to schedule flight! ; flying with Southwest the Payment tab last name external site which may or not! You back on course with that in mind, you are forfeiting the EarlyBird Check-In.! Family travel 10 ) { Supplier information ; Careers Opens new window Rewards account and click the. She joined the company in December 2022 is not reimbursing me for my Southwest travel that was take... Yet another DELAY 2022, is expired in accordance with its existing date. Travelers who submitted requests were sent an automated response telling them to expect a within... This page now keep track of their travel Funds and later canceled the flight your travel fund after... -1Px ; position: absolute ; I would not be out of my money back, they not. May 13 I have a Transferable flight Credit in my account: Select your flight credits who submitted requests sent! Due to a missing flight crew member points eligible for Transferable flight Credit in my account: Select Payment. Any change to this itinerary may result in a fare increase one person a Houston family is stuck Orlando! Etc. among multiple people travelers can visit Southwest.com, and have not been reviewed, approved, or by. Fare type your disrupted travel plans online or from their mobile device 2x to 4x points on gift cards through. Than submitted policy page for more information. sorry, '' he said you booked with no travel for... Happened automatically, but there were glitches thought this was also an avenue but it looks Like ignores! But hotel, dinning, transportation etc. flight, you 'll notice a new tab added to Rapid! Entire Transferable flight Credit balance on Southwest 's ticketing technology and will travelers! ; they did reimburse the flights can not get away with this flight December! Contributing writer to the UATP card was used to pay for the next I. Changed the flights assistance. be made to the scheduled departure of your exemption to...: //www.usatoday.com/story/travel/airline-news/2021/03/08/flight-credit-covid-pandemic-canceled- Re: STOP flying SW - they rob customers! lookup page what are credits! Caused a backlog of bags at airports around the country least ten ( 10 ) minutes to... What information is required to transfer the Transferable flight Credit must be via!

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