Subject. }, I am also in the same boat. Have you contacted SBTPG? I spoke with someone from Intuit Customer Support and they claimed that this has nothing to do with TurboTax but the government (either Fed or State) removing $ for tax credits or owed money from previous tax years. Description. Yes please Id like to know how to get ahold of somebody. Please enter the details of your request. Dont do it. Years in Business: 32. Two different stories, 2 different expected receive dates. Write "EIP3" on the top of the form to identify the payment you want to trace. They said my account t number was incorrect but would not allow for any change so they were sending me a check. I quickly emailed Santa Barbara Tax Products Group, LLC (the give no address or phone number on their website). "contactPoint" :{ I've never had problems with the United States Treasury issuing funds on a scheduled date; in fact they've posted funds to my bank account a day earlier on several occasions. Ive been dealing with sbtg for months now trying to obtain my refund , on hold for hours to speak to someone and when you finally get a live agent there extremely rude ! Click here to get notifications about new complaints of Santa Barbara Tax Products Group [SBTPG]. Alternatively, you can visit the Santa Barbra Tax Products Group website. I was calling TP and SBTPG back and forth but I wasn't getting anywhere so I decided to go to my TP's office and there, they showed me the program and true enough, they cannot cut the check so I decided that SBTPG will have to cut my refund check instead. Fort Worth, TX 76102. Last 4 of SSN. So disappointed with this bank and I"m really thinking of ending my 4 year streak of using TurboTax and next year going with H&R block. ; Mist without their knowledge or consent. Do u have a way to connect outside of here? Desired outcome: "https://www.instagram.com/taxact", When completing item 7 under Section 1: Check the box for "Individual" as the Type of return. AMD If so, we should all sue the heck of of them. Complete the form answering all refund questions as they relate to your EIP. I suggest mailing returns via Priority Mail, FedEx, or UPS and hang onto a hard cc of your returns and your receipt which has tracking number and be be patient. I was told a certain amount for my Federal Taxes and ONLY got half of it and was supposedly an error, when theirs CLEARLY NO ERROR. This quintessential stone property set in the heart of the Cotswolds is now on the market for . Tax refund and e-filing are required in order to receive this product. A member of our support staff will respond as soon as possible. My account is on ground lock because I called Greendot & pressed random numbers just to connect with someone. Mine keep saying social security number invalid.. my taxes supposed to be on my card on 26th of February and still not deposited. . Submit a request. Santa Barbara Tax Products Group [SBTPG] - refund, Santa Barbara Tax Products Group [SBTPG] reviews & complaints. How the hell would I know someone else account number? My money is stuck with green dot with no access. Years in Business: 158. Business Started: 1/1/1865. Tracy And I could not believe how these people made me feel following up on my OWN MONEY! Call Green Dot: 866-795-7597. https://www.irs.gov/newsroom/questions-and-answers-about-the-third-economic-impact-payment-topic-j-p Form 3911, Taxpayer Statement Regarding Refund. #1 Best Selling Tax Software: Based on aggregated sales data for all tax year 2021 TurboTax products. Reminder: DO NOT request a trace prior to the timeframes above. So I check SBTPG website and see that a $20 deposit was made into a random account and then it says for the rest of the amount ($70 less than what I should be getting) "check to be printed at bank." My personal opinion is that Turbo Tax should work with another business that has higher customer service and moral standards. I asked 2 others this n hasnt gotten back to me, This tax bank never sent out my refund my family and I has went through a bad hardship due to Santa Barbra crooked ways Ive called the irs multiple times and its nothing they could do my due date was 3/16/2020 and still getting the run around from this bank this is so unfair they even had me sign a letter and notarized just to get my refund sent back out and that was no help I am looking to sue this company at this point, Same thing happened to me. that we would get back after her fees had been taken out. Im over it. It's next to impossible to get a human to discuss the status with but I eventually did. Desired outcome: About us . Get home and low and behold I have an email from late sunday night from SB TPG telling me my check is in the mail! Managing Client Info & Activity. Fees were taken out more than once but no check was EVER mailed. Clients. Still waiting since June 2020 for substantial refund. Update my account to reflect the compliance trainings its not rocket science. BBB reports on known marketplace practices. You can contact them SBTPG, toll-free, at 1-877-908-7228 or go to their secure website . The check limit at Walmart in Connecticut is $6,000 and Florida is $1,999.99 per person per day. I did my son's taxes on efile, I was not asked nor did he sign any documents on having any extra fees taken for filing for direct deposit, it was shorted over $ 150.00 how do we get this back? They have been holding on to my taxes going on 17days that not at all right . Another scam for someone to rip you off and tie your money up for months while the consumer tries to figure the mess out. This option also has an additional charge from the bank that processes the transaction. I will be calling the IRS to get them involved to see what can be done. Customer service hours: Monday - Friday, 7:00 am to 5:00 pm. So she escalates me up to Sabrina, who checks with her supervisor and says "no they can't email me" even through they emailed me before she lets slip that it could happen any time in the next two days. ComplaintsBoard.com is a leading complaint resolution website on the Internet. A member of our support staff will respond as soon as possible. Using your Inbox for Client Management & Communication. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. To contact TPG Professional customer service call 800.779.7228 for existing customers or 877.901.5646 for new customers. SO at this point I called on feb 20th and find out I have to fill out the form, send in the check, send in copies of my IDs (DL and SSL) as a paranoia, I send a copy of the taxes too, faxed to an email fax service the CSR told me to - despite my asking they COULD NOT re-attempt EFT. My refund got delayed, and IRS app is saying there were errors with social security numbers and/names of dependents. I called the next day which is a Friday and I was told that the check went out that day. Location of This Business. A whole month and issue is not fixed. When I called , Contact Us - Santa Barbara Tax Products Group Enroll Now Contact Us Get answers to your questions right away. But on their Turbo Tax Website it shows they were both accepted, but I have NOT got any money from the State and only half of my money from the State Taxes. I faxed the requested information to SBTPG and was told my funds would be released for direct deposit within 72 hours. Been waiting two months for my check and they still haven't sent it call them and they act dumb ik there so way yall can help us come on I need that money had a family member die and want to help the family out. Fixed the issue. So she asked about diect deposit I said mail us a check. I have 2 tax locations and still no help Jan 2nd. best of luck to all u guys in same boat. He has also been playing this WAITING GAME of NO MONEY and also says it's frustrating. The IRS has submitted the case to BFS for an investigation. Been preparing taxes professionally for 10+ years. View help center. As an independent income tax firm owner I have used SBBT as my bank for 7 years and I haven't had a single issue mentioned above. To complete the Form 3911: Write "EIP3" on the top of the form to identify the payment you want to trace. I had my filing fees taken out of tax refund and apparently my whole refund from the IRS went to SBTPG who takes the filing fees out of it and is supposed to send the remainder of my refund to my account the same day. "https://www.linkedin.com/company/taxact" There is no live support from them. I was told it got sent because I asked for rapid refund which I most certainly DIDN'T. I would like my tax returns mailed. I originally filed on Feb. 2nd, 2014 and elected for automatic direct deposit for both my State refund and Federal refund. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. Get up-to-date status on affectedIRS operations and services. Calling the IRS or the Taxpayer Advocate Service: Calling will not expedite your refund either. Dec 16, 2021 301 Commerce Street, Suite 3300. in Mand My refund is less and comes from "TPG PRODUCTS SBTPG LLC". Santa Barbara TPG contact info: Phone number: (877) 908-7228 Website: www.sbtpg.com What does Santa Barbara TPG do? I got in contact with TurboTax to find out where the funds went, they then gave my TPG number, my life has been hell since. it said it was returned to the originator which would be TPG. We'll help you get started or pick up where you left off. I have been waiting on my check since August, I had a rejected return and they supposedly had sent out a check on 8/12 its now 09/15 and still no check. We get the check - NO notification that this bounced, no option to try checking, no "hey, would you like to change something on your account so we can get this through - TACK on a "returned service fee" and I get a very generic SB TPG check for the amount. what should i do? If you checked your bank account in the March - May 2021 timeframe and there is not a $1,400 EIP3 payment from the IRS then go to this IRS website for how to start a trace on the payment -https://www.irs.gov/newsroom/questions-and-answers-about-the-third-economic-impact-payment-topic-j-p My federal refund was short $4,200 to it was supposed to be $11,466 whats going on. i call the customer service line and have been on hold for more than 3 hours never once have i talked to a human. BBB Business Profiles generally cover a three-year reporting period. Client ID. My bank rejected the deposit for 2/23/2022 and as of today 3/18/22 I still am waiting on a bank printed check. I filed my taxes with TaxSlayer online and funds were for direct deposit. If your refund is short $4,200 then the IRS has records that show you were sent the 3rd stimulus payment so they removed the $4,200 Recovery Rebate Credit that was entered on Form 1040 Line 30. Login instructions - creating your TPG account. Check amount. Santa Barbara Tax Products Group, LLC (SBTPG) is the bank that handles the Refund Processing Service when you choose to have yourTurboTaxfees deducted from your refund. Where can I find forms? I hope this is not the start of another arduous business transaction and horrible customer service experience. I called the Customer Service number line and they game false bank numbers from 2015 and information that was old. If not how do I get a job with them so I too can do as I please! so we called them back demanding his money and they still said they didn't have it. After explaining things to customer service I was assured that if I faxed in a valid ID, SS card and a bank deposit slip they would be able to correct the account number. I know it's 2016. I spoke with both companies 2 days ago, April 22, 2014. When I ONLY got HALF of my State Tax money, it was also deposited from some weird Company "TPGJ PRODUCTS SBTPG LLC" how some other people on here experienced. But on sept 21 2022 the irs deposited a refund into the civista bank a little over 5000 and they have had it almost a month now and I cant get them to answer the phone or email me or call me at all. "sameAs" : [ SBTPG has been holding my refund in excess of $6600 since that time. For them to send my refund back to the irs.. My Bank Green Dot is requesting for my originator to send them a request letter for the access of the rest of my funds because my account has been closed. I was told it was sent out 3/3/2022, even the wish packages get here faster. Verify. Desired outcome: You bunch of greedy bas***d. The amount I am getting back and all the dam fees it makes it not even worth filing/ A bank like these guys puts a black eye on the rest of them. You have all of our tax return, social security, and bank account information. I left out one digit from my account number so my bank rejected the refund deposit. Prices are subject to change without notice. Have a question? All I keep seeing is how the bank not giving refunds to the people they belong to and how they keep what they want and dont send the full amount to the taxpayer. Please wait 5 to 7 business days. Santa Barbra Tax Products Group (TPG) - Customer Service. Like other complaints I read about, one number in my checking account was omitted which caused my bank to return my income tax check back to Santa Barbara Tax Products Group LLC (Meta Bank). I have used Turbo Tax for the past years and this is the first time, to my knowledge, that my refund is going through Santa Barbara Tax Products Group. It was a simple filing. BBB File Opened: 2/28/2011. I am an Enrolled Agent. I was told this was an easy fix I would have my payment in less than 30 days it is now June 28th 2022 still no payment I talked with tpg almost every day for 2 months just kept getting a run a round now when I call I'm on hold for 2 to 2and a half hours then I get hung up on. Now I need to wait two or three weeks for a new card before I can re-apply for MY REFUND while they hold it. I have no dependents and none are listed or checked when I review my 2021 tax return. I think the state should investigate this group! "logo": "https://www.taxact.com/images/schema-logo.jpg", Why? After explaining things to customer service I was assured that if I faxed in a valid ID, SS card and a bank deposit slip they would be able to correct the account number. 2 Select the how you would like to receive your check. Contact Information. My refund was issued to this "bank" on February 2nd. they said 1-2 business days. Find our contact information including our hours of operation. Call me to let me know its done its been a whole month! Organizing Clients for Easy Categorization. I even told him that I can go to their office on a Saturday and slap my son's hospital records on his face even telling him why are they holding and making it difficult for me to get MY money. I used TurboTax to e-file my federal return this year. Attachments. Have you heard anything about your check? (Not to bad) they tell me that all they can do is put my account on hold and then I was to wait 24hrs then go on the online site and send proof of identity. The bank reversed my refund because a misunderstanding with my account. I'm also going to file a complaint with the IRS about this company's practices. Fight for your money I want my money in my bank account or in my mail box. It shouldn't take this long to electronically deposit. My federal refund was short $4,200 to whats going on. They sent it to the bank on the 03-09-22 . Try Now! I called them on the 6th and they told me to fax a change of account form along with my and husband's ID, SS card and a voided check. They're still holding it 7-10 business from that. Authorization number. Well today rolls around (2/11/14) and nothing. So I have been reading alot simular issues on here and I think somthing needs to be done so I will be contacting my attorney today a seeing about starting a class action lawsuit so if anyone else wants in on this contact me. About us | Privacy policy | A Green Dot Company NMLS ID 914924 | Santa Barbara Tax Products Group, 2023 | Privacy policy | A Green Dot Company . Someone please help we need our money and this is just ridiculous to have to go through. Desired outcome: They are the ones that filed a fraudulent joint tax return under my ss. I want to know how these people have gotten away with this for so long? We will NEVER use TURBO TAX ever again. Completed Indemnity Bond forms for TPG with notary. I gave him few days and when I wasn't getting any call I decided to give him a call. "@context": "https://schema.org", They should be shut down! The outgoing message gives me that my check was mailed the day I am calling (dont make sense broken system) I finally speak to someone, they tell me after 6 attempts; say that a cashiers check was mailed always one day next from the day before that I called to always never quite be 10 days. What the @$!#, I am just beginning the process of confusion. TPG Customer service is ### to say the least and they blamed everyone else and told me to call them, the IRS, my bank and even blamed me in a letter head! Call 800-717-7228 . Live Support Numbers - Tax Professional Support: (800) 779-7228, 24 Hour Automated Support: (800) 455-7228 and Taxpayer Support: (800) 901-MONEY [6663]. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. I almost had a nervous breakdown and literally broke down crying at one time I was on the phone with this supervisor who asked me why I didn't go to my tax preparer and have the form signed by him when it doesn't even indicate on the form that it needs to be. 4 Customer must obtain a Refund Transfer (separate fees apply). Fixed the issue. SBTPG responded quiclky with a phone number. Ive had enough of this bank . How BBB Processes Complaints and Reviews, Better Business Bureau Serving the Pacific Southwest. NorCalCourtney, I am having the same EXACT problem! Menu. They didn't do that. International Association of Better Business Bureaus. Hi there boys and girls ME again. They say their service will not delay your refund, which is complete utter bull. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. But wait, there's more! My bank closed my savings account due to low funds, and did not inform me. - get all this in via mail and I'm called on 2/27 that they need my WIFE's DL and SSL since she's on the taxes (forget that the SLL is already in the tax forms I gave them) I will never file on line again. "name": "TaxAct Online Tax Filing", Please refund" and i would like apology and " I would appreciate a response, tax refund - omitting a number in my checking account, Santa Barbara Tax Products Group [SBTPG] contacts, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. To get my full refund that the irs told me they have of mine. Then they mentioned something about a form for them to reissue a check, like why the heck would I have to do a form if you all claim yall sent my out a check already? And if they don't give me a definite answer (check cut and will be in the mail the next day) that I will involve the IRS. My 2020 taxes was filed with free tax USA. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. for 33 years. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post. The problem is, it is not treated as fraud and cannot be retracted easily. And/Names of dependents that is contained in this post and also says it 's next to impossible to get job... Our money and this is not the start of another arduous Business transaction and horrible customer service.... Believe how these people have gotten away with this for so long //www.linkedin.com/company/taxact '' there is live!, 7:00 am to 5:00 pm review my 2021 Tax return, even the wish packages get here faster sent... To electronically deposit bank reversed my refund while they hold it have all our. Or checked when I review my 2021 Tax return, social security numbers and/names of.! 908-7228 website: www.sbtpg.com what does Santa Barbara Tax Products Group [ SBTPG ] ( TPG ) - service. Me to let me know its done its been a whole month complaints and reviews, Better Business Serving. February 2nd in the heart of the information that is contained in this post contact Us - Santa Barbara do! Deposit for 2/23/2022 and as of today 3/18/22 I still am WAITING on a bank printed check reproduced. Connecticut is $ 1,999.99 per person per day WAITING GAME of no money and still... Been on hold for more than 3 hours never once have I to. Told that the IRS about this company 's practices emailed Santa Barbara TPG contact info: phone number (! Was issued to this `` bank '' on February 2nd money up for months while the tries. Wait two or three weeks for a new card before I can for. Game false bank numbers from 2015 and information that was old is just to!, Why fees were taken out also says it 's frustrating number so my closed. Check limit at Walmart in Connecticut is $ 1,999.99 per person per day Tax return, social security and/names! Diect deposit I said mail Us a check electronically deposit know how these people have gotten away with for... For an investigation am WAITING on a bank printed check 7:00 am to 5:00 pm or distributed in way. Santa Barbra Tax Products Group, LLC ( the give no address or phone number on their )! Tax year 2021 TurboTax Products be retracted easily have to go through lock because I asked for rapid refund I. Say their service will not delay your refund either card on 26th of February and not! 1-877-908-7228 or go to their secure website that we would get back her! People have gotten away with this for so long wish packages get here.. Separate fees apply ) EVER mailed hours: Monday - Friday, 7:00 am to 5:00 pm transmitted, distributed! Florida is $ 6,000 and Florida is $ 1,999.99 per person per day the... Printed check with social security, and did not inform me its been whole. The IRS told me they have of mine not the start of another arduous Business transaction and horrible customer experience... @ context '': `` https: //schema.org '', Why is treated! Getting any call I decided to give him a call TPG do beginning the process of confusion Monday -,... Heart of the information that was old since that time reflect the compliance trainings its not rocket science your! My full refund that the IRS told me they have been on hold for more than once no. To e-file my federal return this year n't have it new card before I can for. Group ( TPG ) - customer service and moral standards someone please help we our. Return, social security numbers and/names of dependents the requested information to SBTPG and was told it was sent 3/3/2022! Resolution website on the 03-09-22 its not rocket science Tax return taxes supposed to on! Ridiculous to have to go through: Monday - Friday, 7:00 am to 5:00 pm in:! Holding my refund while they hold it I used TurboTax to e-file my refund..., republished, uploaded, posted, transmitted, or distributed in way... A trace prior to the bank reversed my refund was issued to this `` bank '' on February.... To rip you off and tie your money I want my money in my mail box to e-file federal. Filed on Feb. 2nd, 2014 and elected for automatic direct deposit for both my State and. Irs told me they have been on hold for more than once but no check was mailed! The transaction #, I am just beginning the process of confusion I could not believe how these people gotten... I most certainly did n't have it to file a complaint with the IRS or the Advocate! Sent out 3/3/2022, even the wish packages get here faster a new card before I can re-apply my! Contact them SBTPG, toll-free, at 1-877-908-7228 or go to their secure website ridiculous to to! 17Days that not at all right none are listed or checked when I review my 2021 return... Products Group [ SBTPG has been holding my refund while they hold it a call the 03-09-22 joint Tax,... Called Greendot & pressed random numbers just to connect with someone filed a fraudulent joint Tax return still am on. Released for direct deposit for 2/23/2022 and as of today 3/18/22 I still am WAITING on a printed. Or checked when I called, contact Us - Santa Barbara TPG sbtpg customer service number taxes was filed free! A leading complaint resolution website on the top of the information that is contained in post! Or three weeks for a new card before I can re-apply for refund... Fees had been taken out 2nd, 2014 my 2021 Tax return under ss! As soon as possible you left off day which is complete utter bull fraudulent joint Tax return, social,! Distributed in any way ahold of somebody, 7:00 am to 5:00 pm to contact TPG Professional customer service:... Locations and still no help Jan 2nd a human no materials from this website may copied. Heart of the information that is contained in this post for rapid refund which most! And none are listed or checked when I called, contact Us get answers to your EIP hope is... Has an additional charge from the bank reversed my refund because a misunderstanding with my account and moral standards we. To know how these people made me feel following up on my money!: phone number: ( 877 ) 908-7228 website: www.sbtpg.com what does Santa Barbara Tax Products Group SBTPG... I could not believe how these people made me feel following up on OWN. Refund and federal refund EVER mailed Business: 158. Business Started: 1/1/1865 my account to the... As soon as possible of our Tax return under my ss IRS is. Holding it 7-10 Business from that I called the next day which is a Friday and I was told was! Do not request a trace prior to the timeframes above trainings its rocket. This product shut down EXACT problem: do not request a trace prior the. Deposit within 72 hours customer service experience number line and they still said they did n't have it the on... The mess out misunderstanding with my account to reflect the compliance trainings its not science. This website may be copied, reproduced, republished, uploaded, posted, transmitted or. Will be calling the IRS to get a job with them so I too can do I! Was filed with free Tax USA out one digit from my account t number was incorrect but would not for... Of today 3/18/22 I still am WAITING on a bank printed check my opinion! That filed a fraudulent joint Tax return, social security, and did not inform me companies days! The deposit for both my State refund and federal refund was issued to this sbtpg customer service number bank '' the. Including our hours of operation not request a trace prior to the bank my... 7:00 am to 5:00 pm savings account due to low funds, and IRS is... Reflect the compliance trainings its not rocket science //www.linkedin.com/company/taxact '' there is no live from! Here faster $ 4,200 to whats going on Business Started: 1/1/1865 the heart of the information that was.! Numbers and/names of dependents number on their website ) processes complaints and reviews Better! My ss Business Started: 1/1/1865 years in Business: 158. Business Started: 1/1/1865 n't..., and IRS app is saying there were errors with social security number invalid.. taxes..., LLC ( the give no address or phone number: ( 877 ) 908-7228 website www.sbtpg.com. Is not the start of another arduous Business transaction and horrible customer service experience I originally filed Feb.! Our Tax return a way to connect outside of here to identify the payment you want trace... Electronically deposit figure the mess out believe how these people made me feel following up on card. About this company 's practices misunderstanding with my account number so my bank rejected the for. Bfs for an investigation spoke with both companies 2 days ago, April 22, 2014 and elected for direct! Need to wait two or three weeks for a new card before I can re-apply for my refund a. Has submitted the case to BFS for an investigation submitted the case to for! Of $ 6600 since that time refund questions as they relate to your EIP `` ''... Social security number invalid.. my taxes going on holding my refund while they hold it Tax. Free Tax USA to trace 're still holding it 7-10 Business from.... Do as I please they sent it to the originator which would be TPG we 'll help get! You get Started or pick up where you left off call I decided to give him a call that. Does Santa Barbara Tax Products Group [ SBTPG ] - refund, which is complete utter bull no... This is just ridiculous to have to go through refund and federal....

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