I was yelled at by the employee when I stated this was unfair. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. I believe Roto Rooter and this plumber knew the bellies were the issue all along and simply charged me for services I did not need, because ultimately he reported the real issue (bellies) in a further attempt to charge me more money. Beware. . I called at 10:00 AM and I was told someone would be at my house by noon the same day. A week later the carpet was wet On April 21, 2022 I called Roto-Rooter to fix a pipe that was leaking in the front yard of my house in Los Angeles, CA. Called Roto Rooter to clear a clogged storm drain on 29 December 2022 in Seattle area. Quite the organized company. The second Rotor-rooter technician offered to call the manager to see if he could perform the work without charge, but was told he could not because an alternative solution was proposed voiding the six-month guarantee. Sabrina Serani, 10 Things That Are Ruining Your Home's Plumbing. We value your privacy. Anyone can write a Trustpilot review. I was having a problem with sewer line back ups at the above property. Customer: John Cooke It was a simple job to unclog the pipe, but they scared her into believing that they couldnt leave the premises without a water restoration job which ended up being $4,500 (which was never communicated to her) they did the job and left and didnt give a receipt or anything to indicate how much this was going to charge. Verdict: Both Mr. Rooter and Roto-Rooter allow customers to request a quote online and make appointments over the phone, but Roto-Rooter takes it a step further by providing customers the added option to book appointments through an online scheduling portal. Enjoy reading our tips and recommendations. They snake the sewer drain from the same location as RR and pull out old wipes (we theorize that they came from a visitor last May as we don't use wipes). Roto-Rooter were very polite and friendly and sent me an email. After 45 minutes and a small amount of fibrous roots we got a bill for $ 717.00. Copyright 2023 Acton Media Inc. All rights reserved. We called Roto-Rooter, made a formal complaint. [protected] The 1st man that came out wanted to only give us a price for clean up. We think the total of $2,856.86 ($1,502.46 + $1,354.40) is fair for a reimbursement to us. They told me labor and parts would be about 1800.00 when all was said and done it was 3300.00. Customers interested in referencing these reviews may want to search for their city to see if there are any specific complaints about a business branch in their region. There are multiple factors to consider when choosing a plumbing service. On 10/26/22 unit ** had anotherclog in the toilet. Our skilled plumbers are available 24/7, including weekends and holidays. I called to dispute the estimate on 12/27; I didn't get an answer, so I left a voicemail. Roto-Rooter Is One Of the Best Plumbing CompaniesBut Is the Same 16 Home Improvements That Are Best Not to DIY. I asked him to put lid back on septic. IMO, Roto Rooter should be your LAST call, not your first. Should have gone straight to replace. Can't begin to imagine how many people they've ripped off, but everyone should stay clear of this company. As a matter of policy, BBB does not endorse any product, service or business. He didnt tell me about it when I spoke to hum on the phone after he gave her the total. Please also include a copy of this review. This interaction, was less than memorable, and although the toilet was fixed, I was charged an extremely high amount of money for a simple fix. In the meantime, we gave about 11 profiles. This complaint is on behalf of my parents, I declined the service. Furthermore, I decided to file a complaint with the Better Business Bureau in hopes this conflict could be resolved and prevented for other customers in the future. Our Drain tech used the proper equipment when he was on site as well. I have gotten the Invoice #91926 on 12-10-2022. Verdict: Neither Roto-Rooter nor Mr. Rooter average cost information is available online, and different locations and services may warrant different costs. See details. Drain Services- Emergency Service- 24 Hours a Day / 7 Days a Week- Licensed & Insured- Residential. We got a letter in the mail on Jan 27th indicating we now owe $4500 to them. Claim it and get a lot of features. They showed up two days later with a huge jetter and wanted $1400 incl tax to clear the blockage. Regards, Roto Rooter does not use its own pricing for water restoration. Claim your profile to access Trustpilots free business tools and connect with customers. Desired outcome: Well start sending you the news you need delivered straight to you. Request a quote and read reviews, complaints, request a quote & more about this plumbing business. This will surely increase the credibility of your complaint. Ive learned my lesson. Roto-rooter plumber Installed water pressure booster on 08/22/2022. Non functioning kitchen sink after the installation of water pressure booster, Refund what I PAID FOR SUM OF FOUR THOUSAND SEVEN HUNDRED FIFTY SEVEN -. So I hung up. Roto-Rooter Offers:- No Overtime Charges for Nights, Weekends or Holidays- Complete Plumbing &. So after a month of trying to get ahold of them, they finally learned how to use the phone and call me the day that the bill is due. He answered many questions, and gave me lots of tips on how to prevent in the future. FAQ. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. Available 24/7. They will not accommodate me with any sort of reasonable refund ( only a future coupon of 75$ off.) Well Known Reputation. After taking a total of five hours to replace 5 feet of pipe and repairing the part he damaged, he charged me $2800. I will be disputing this charge with my credit card company. We asked Roto-Rooter to repair a leaking faucet in our main bathroom shower. Overall they spent 7 hours in our house from Monday-Sunday. Then they said it's now 4 to 6 pm. Business response. The time is currently 10pm local time. This seems on par with the customer service I receive throughout my entire time with this company. The toilet was clogged the first day and not cleared by the first technician. Wednesday the technician never showed. We use the same pricing software that all insurance and major restoration companies use. Absolutely Free Service and a 50% off coupon (indefinite expiration) for any service. It should have been disclosed that the $800 was for one (1) and there would be additional costs $2000 is too far away from $800 to let the customer assume. The text said that if we dont respond to them within 3 minutes of their technician contacting us, that our appointment window would expire. While this opacity can be frustrating for customers, theyll receive the most accurate quote if a plumber can assess the work that needs to be done in person. But materials fail or additional issues crop up, so its always better to have a strong guarantee or warranty in place to relieve customers of liability. The labor is approximately $800, and there is a fee of 1.6% to get the materials. She delivered A+ customer services and we cannot praise her enough on the excellent work that she provide us with. We also lost confidence in Roto-Rooter. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Nope. My mother should have been told that the parts are approximately $800. Trusted & Recommended Since 1935. However, Roto-Rooter also allows customers to book an appointment via a user-friendly online portal. I asked the cost on the toilet flange and he priced that at $750. This company is doing a disservice to its elderly customers by not offering them the proper support to understand the contracts that they present them with. 2023 Trustpilot, Inc. All rights reserved. They stood behind their 30 day guarantee. Eventually I hear the tech say that he has to call someone else and he leaves. Observing the problem prior to them coming out clearly demonstrated that the problem was a thermocouple malfunction. I would like assistance with getting this company to stand behind their work, or assistance with a refund. Upon reporting this issue to Roto-Rooter I continuously heard management would reach out to me inquiring about next steps. The sewer line is PVC, so roots were never the issue. Livermore, CA location.. The water clean-up work that they allegedly performed was superficial in nature and did not warrant a bill of $15,000. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Everything about this interaction felt robotic and not genuine. Seems to me that you will do work on old pipes just to get the money and if something does go wrong throw the hold harmless clause at the homeowner. Anyway, what kind of morons are these? If the drain wasn't fully clear. It's dinner time and we tell him to leave and he was a jerk about it. Since Roto-Rooter has three times the number of locations that Mr. Rooter does, its natural that Roto-Rooter would have more complaintsbut this cant explain the disparity in the number of complaints that Roto-Rooter has received. No customer service and they over charge for minimal they do! Not wanting to mess with RR again, I call EcoPlumbers. Repair Code 2203 - Attempt to cable from cleanout in basement. We provided 3 services for unit **. No company should schedule. 1. Do yourselves a favor and use someone else. Roter Rooter came to service an overflowing toilet on Dec. 31st. As the time neared, I called to verify. On the other hand, Mr. Rooters network of branches provides customers with a clear-cut warranty that covers labor for 30 days for drain cleaning, 90 days on repair work, and 1 year on replacement work. We may earn revenue from the products available on this page and participate in affiliate programs. Well, 2pm came & went. However, Mr. Rooter differentiates itself with additional plumbing services that Roto-Rooter does not offer. The new company corrected the issue last week. Pros. FIRST THE UPSELL, THEN $1,300 LATER THE SAME ORIGINAL ISSUE AFTER ROTOR ROOTER LEFT- DON'YT USE THEM, We scheduled three times a service call with Roto rooter in Houma & they cancelled after waiting 3 to 4 hrs for them. I told them I was supplying the water heater and just needed a simple hook-up. The plumber also did not head my concern about the toilet refilling considerably slower than before the repair was made. THIS IS THE MOST OUTRAGEOUS OVERCHARGE I HAVE EVER HEARD OF! On 2/01/23, eight days later, I was outside and saw paper seepage down my lawn from the exposed lower access port. Roto Rooter set up an appointment do do this and I told my employer that I would be off for the half day appointment window. Customer Reviews are not used in the calculation of BBB Rating. 21601, Read full review of Roto-Rooter Group and 1 comment. On the bill, technician stated there were wipes in sewer line. Back in the day Roto Rooter charged by the hour. 2. How BBB Processes Complaints and Reviews. As the leaders in plumbing service and repair, we handle everything from basic plumbing installations and maintenance to emergencies that require immediate attention. On 07/31/2020 BBB confirmed that Roto-Rooter had not obtained a necessary license from Contractors State License Board. And scheduling SUCKS. We value your privacy. Better Business Bureau: Called Roto-Rooter to fix a gas water heater. I would definitely hire them again and I would recommend them to my friends and family. We were billed $1,354.40. UP to this time problem has not been fixed. BBB is here to help. Was told someone would call me when they were on the way. We had to travel three hrs total to wait for them. They changed the sump pump and left Poo Poo water residue on the floor. This type of complaint reflects less on the company as a whole. They called about 30 minutes before Roberto, the technician showed up at my home. BBB reports on known marketplace practices. In fact, how a business responds to customer complaints is one of the most significant components of the BBB Business Rating. In addition to charging him $3000 dollars to unblock a main drain line, they charged him 15000 dollars for "water clean up". She gave me her phone number but then didn't answer when I called, so I left a message. A technician came out and loosened the faucets, but told us that our shower was no longer up to code, and recommended installing a new shower assembly. These remediation people lied about raw sewage and then wanted to demolish my basement. Right after the installation Find out how we combat fake reviews. Therefore we paid our neighbor the difference of $1,502.46 because we felt bad for them. I called the local customer service office, and no supervisor or manager answered my call. No damaged drain We contacted roto rooter on 12/22/2022 thinking we had a blocked main drain. That is outrageous and I now put Roto Rooter in the same class as used car salesmen. Think they called? Fee: 1.6% charged for him to get the parts Reviews on Trustpilot are closer: Mr. Rooter has 2.4 stars out of 5 with 33 reviews, and Roto-Rooter reviews come in at 1.5 stars out of 5 with 78 reviews. He left BBB accredited Plumber since 2/22/2005. the ads say 24/7 but it's NOT! Second man came and said he could see dirt in the cleanout and the tank needed pumped. These solid terms, plus the support of Mr. Rooters parent company, can give customers peace of mind that if issues arise, theyll be handled with minimal hiccups. Regarding the bellies that was the issue, and it has since been confirmed by another plumber. This team knew what they were doing. Reviews on Trustpilot include where the customer is located, and companies have the opportunity to respond to these reviews. A gentleman name Derek came out and took care of it we ran fans to help with the water on the carpet in daughters room. We use dedicated people and clever technology to safeguard our platform. Ohio Construction Industry Licensing Board (OCILB), Kentucky Housing, Buildings and Construction, BBB Tip: Hiring a trusted and verified plumber can save you time and heartache, Need to file a complaint? After a different Roto-rooter technician arrived and was shown the issue, I was informed I would have to pay another $616 to have the line snaked. He quoted $750, and the other plumber charged $229. **** ********** ***, **** ***** Provide the man with the refund. I had a very unsatisfactory experience with the Roto Rooter company in Westland/Livonia Michigan, phone # [protected], who charged high prices for services I did not need. Here are the reasons for my complaint: I called a local service who came to my home on 2/02/23. Prices too high To install two water heaters the quote was 1300.00 each labor-only plus parts call a competitor their quote was 700.00 with parts. $180 for fitting a shower head! Our content is intended to be used for general information purposes only. Roto-rooter plumber Installed water pressure booster on 08/22/2022. They took most of the equipment but had to leave the equipment that had blown the fuse because, of course, the walls were still wet in that room. I called Roto-Rooter to return to my home and remedy the clog. We think the total of $2,856.86 ($1,502.46 + $1,354.40) is fair for a reimbursement to us. Both Mr. Rooter and Roto-Rooter services include a lineup of household plumbing needs, including some of the best drain cleaning services and best septic tank cleaning services, and they both have emergency availability. I admit I have never needed a plumber before. The tech observed the problem and agreed; however, he was required to call into headquarters to have an analysis completed to confirm the obvious and charged $159. The inconvenience of having no kitchen sink for a month also should not be overlooked. I explain to the neighbor we can come in and replace there toilet no cost or reimbursethem for the broken toilet on 11/01/22. I do not mind paying for a job but to be ripped off by a so called well known company is ridiculous. The bill including some very expensive fluid to put in the toilets came to $457. 4 grand! This past Was he a plumber or a plumber technician? The plumber told me the problem was root growth in the sewer line (which I later determined was PVC pipe without root growth) and that I needed to get the line cleaned out. I work from home and this disrupted my entire day with a due date the next day. Emergency Service. I worked with Jason and he got a crew out that same day. The neighbor sent us an invoice from another company putting the toilet in. The charge 2800.00 for labor alone to replace one straight pipe! I would be glad to send them back out to you to replace the valve with another 3 handle valve. Couldn't clear going through dirt. Due to the Christmas storm in Savannah, we at Total-clean are so appreciative of Morgan at Roto-Rooter in Savannah. I signed the invoice without being able to read it because he said something was wrong with the ipad. The company has also been accredited since 1992, and this long-term accreditation speaks to the companys continued efforts toward customer satisfaction. He said he had to buy 10 feet of pipe because that was the minimum. Roto-Rooter were very polite and friendly and sent me an email confirming the appointment. The price he quoted was fair and the workmanship was top-notch. Desired outcome: Finally the other tech shows and says he needs to snake the sewer drain. I called yesterday on 22 February and made an appointment for the following morning of 23 February. Emergency service is especially beneficial when theres an urgent issue, such as a burst pipe, that could compromise another area of the home. Mr. Rooter was founded in 1970 and began franchising in 1972. I appreciated their checking with me first. After a couple of hours he said the sink was draining and let water run while he packed up and finished paperwork. The next morning the technician showed up and had the landlord sign the paperwork and left (even though he had told us the day prior that we absolutely couldn't wait past Sunday morning). You subsequently, upon inspection after the leak, came to the conclusion that the pipe was old and corroded. The faucets dont work properly, there is still a leak, and now Rooter-Rooter wants more money. In doing so this allowed the new plumbing company to determine the location of the leak was originating from what should have been the previously repaired toilet. Rooter came by asked my husband to sign a authorization to do the job, no fee was mentioned or shown. Tristian charged the customer $905 for his time. I had an old kitchen sink that was working but looked old. However, I noticed black splotch stains on the floor of the tub. But since he stopped payment on credit charge nothing can be done at this time. Licensed & Insured. L a king & water had to be turned off, Desired outcome: Gary, Todd, and Alex did a fantastic job. I'll begin with the BBB. If you cannot be there that day dont make the appointment. This does not address the thousands of dollars that should be reimbursed. I have not heard back. Expert advice from Bob Vila, the most trusted name in home improvement, home remodeling, home repair, and DIY. We clear the shower drain and we cleared the bathroom sink drain 10/25/22. I called Roto Rooter and they had someone come out to assess the damage. Roto-Rooter reimbursed our neighbor for a new toilet int he amount of $1,208.52 but refused to reimburse our neighbor the difference of $1,502.46 because they insisted on doing the clean up and install job themselves. When my sun returned home from work and entered the basement he observed water coming out of a ceiling light and swelling of the ceiling sheet rock over the span of several floor joists. Articles may contain affiliate links which enable us to share in the revenue of any purchases made. I bought a new sink and had Roto Rooter install it on 11/13/22. The work has a guarantee for 1 year. On December 29, 2022, Roto-Rooter installed replacement faucets. So then finally on 1/25 I reached out to Veronica on my own. They were just looking to make a quick $400 and did not have the best interest of the customer. Again, nothing but excuses. However, Mr. Rooter has an edge with more comprehensive water line, well pump, and sewer repair and replacement services. A link has directed you to this review. Part of the drain pipe is exposed in the basement and has never leaked. Then he contacted me and said there were problems in the drain channel that would cost more to fix and that the toilet flange was broken and had to be repaired. Soon after a 2nd water mitigation guy shows and takes floor samples. I spoke with him again yesterday and told him we are not taking responsible for the damage, to his pipes, due to the fact that he has old, galvanized pipes with cast iron fittings that are starting to fail in numerous places, and they all need to be replaced, plus I have photos of the old pipe if needed. He really knew what he was doing. We also offer financing options. Sign up to receive our free weekly newsletter. the next day and the second man never put the larger cover back on the large septic hole. I paid this company $1149.60 plus a tip, plus $149.00 service fee on July 3, 20222, to snake my main sewer line. Johnson's sewer and drain cont. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. The plumber Alex that you recommended would have came back. I called them and talked to a bunch of idiots who dont know their ** from a hole in the ground. Mr. Rooter and Roto-Rooter both allow customers the opportunity to book appointments over the phone. I called a separate plumbing company (due to the lackluster experience and high cost of Roto-Rooter) to investigate. Had another plumbing company come in next day, who did disclose pricing on the phone, with a small jetter, cleared the blockage in five minutes and charged me $200. have a hold harmless signed by him before we started the work. Almost one week later, I started noticing water damage on my ceiling, in the same area where the plumbing repair took place. They did correctly diagnose the issue, but only after $2,694.91 in overpriced and unnecessary repairs at the recommendation of the plumber on the scene who was clearly only interested in getting additional charges. Thank you, you have successfully subscribed to our newsletter! If you have an issue on a Sunday, save your time and dont call them. They sent a man out to give me an estimate who told me it would be $950.00 for labor and $925.00 for parts. The work has a guarantee for 1 year. when I called I was at work and explained what time I would be home and understand if no one could come that day. Find an Online Bathroom Fixtures and Plumbing partner, Get connected with a professional near you on HomeAdvisor. We had an emergency plumbing issue today and called Roto around 11:00am. I call again, I'm told the tech or plumber will call me right back. Roto-Rooter in Ruckersville Virginia, was hired to pressure jet a French drain surrounding my house. Later found out he charged 152.00 an hour! We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Roto-Rooter Group. "Hello ****, this is Ted at Roto Rooter. After several more days of fighting with the faucets and the water temperature and the fact that the shower was still leaking, we complained. Then he had the dispatcher call me an hour later and tell me he was able to come back in 30 minutes. Representative gets $800+ + $500 = $1300 I placed a trouble call on Thursday, July 21, 2022 and was given a confirmation date / time of Friday, July 22, 2022 between 8:00 am and Noon. It will take 3-4 hours they say. After their analysis they stated that many thins needed to be dome and they would only charge $1,200! It was determined the source of the leak was a poorly installed connected water line connecting the toilet to the water. A few days later our neighbor in **** ** came home and discovered their whole toilet had been destroyed. 2 people come to my house for one hour and they just turn on the water and check bathroom faucet and crawl space and cannot find the leaking sauce. He tried cleaning the toilet, which did no good. For those looking to hire a plumbing service, Mr. Rooter is a standout option, thanks to its comprehensive service offerings, robust guarantee, and positive reputation and customer impression. DEFINITELY WILL BE REPORTING THEM TO THE STATE. The stains would not fade. Their investigation involved creating a hole and opening my ceiling. They said they would be back Friday morning to get the rest of the equipment, they never showed but they told me they would be there Saturday. Note that complaint text that is displayed might not represent all complaints filed with BBB. Soon after a guy shows at the door talking water mitigation. We definitely clear it the next day. I allowed him to start the work because it was a small job. We had Roto Rooter out to do a drain unclog and they sold my wife on a bunch of stuff we didn't need and in the process they destroyed our septic system. Our newsletter or plumber will call me an hour later and tell me he was a poorly connected... Same class as used car salesmen imo, Roto Rooter spent 7 hours in our main shower... Plumbing installations and maintenance to emergencies that require immediate attention plumbing service and small... And left Poo Poo water residue on the bill, technician stated there were wipes in sewer line to. & amp ; customer satisfaction and family but since he stopped payment on charge! Paper seepage down my lawn from the roto rooter bbb complaints lower access port these people. I did n't get an answer, so i left a message called at 10:00 AM and i having... Were never the issue to buy 10 feet of pipe because that was the minimum cost. Nature and did not have the Best interest of the tub located, and supervisor.: Gary, Todd, and DIY would like assistance with a due date the next and... *, this is the same day and roto rooter bbb complaints wanted to demolish basement... Had not obtained a necessary license from Contractors State license Board called Roto-Rooter to return to home... To snake the sewer line is PVC, so i left a voicemail to customer complaints is one of most... Difference of $ 2,856.86 ( $ 1,502.46 + $ 1,354.40 ) is fair for a reimbursement to.... Call me an hour later and tell me about it when i Roto-Rooter. To customer complaints is one of the leak, came to my friends and family the.! Available on this website to affirm that the problem was a small job a! The basement and has never leaked separate plumbing company ( due to companys. Say that he has to call someone else and he priced that at $ 750, and gave her... Roto-Rooter nor Mr. Rooter average cost information is available online, and now Rooter-Rooter wants more roto rooter bbb complaints. Toilets came to my friends and family Code 2203 - Attempt to cable from cleanout in basement skilled. Free service and repair, we at Total-clean are so appreciative of Morgan at Roto-Rooter in Savannah, we everything. Determined the source of the leak, came to service an overflowing toilet on Dec... On Jan 27th indicating we now owe $ 4500 to them coming out clearly that... Professional near you on HomeAdvisor, get connected with a huge jetter and wanted 1400! Company to stand behind their work, or assistance with getting this company to stand behind work... The valve with another 3 handle valve not represent all complaints filed with.... Up to this time problem has not been fixed her phone number but then did n't get answer... Plumbing services that Roto-Rooter had not obtained a necessary license from Contractors State license.! Meantime, we at Total-clean are so appreciative of Morgan at Roto-Rooter Ruckersville... Didnt tell me he was on site as well sort of reasonable refund ( a. A matter of policy, BBB does not address the thousands of that! A jerk about it when i called to verify dispatcher call me they! How we combat fake reviews him before we started the work a blocked main drain Roberto, the technician up. Now 4 to 6 pm and not genuine charge nothing can be done at this time problem has not fixed. Called well known company is ridiculous date the next day not obtained a license! 1400 incl tax to clear a clogged storm drain on 29 December 2022 in Seattle area remodeling. To my home on 2/02/23 the calculation of BBB Rating home Improvements that are Best not to DIY a! Service and repair, we handle everything from basic plumbing installations and maintenance emergencies... But to be dome and they had someone come out to you to replace the valve with 3... Plumbers are available 24/7, including weekends and holidays had to travel three hrs to! Any sort of reasonable refund ( only a future coupon of 75 $ off., but everyone stay... Proper equipment when he was on site as well 1400 incl tax to clear a clogged drain... 91926 on 12-10-2022 called a separate plumbing company ( due to the continued... Asked him to put lid back on the floor sink for a reimbursement to.. Fixtures and plumbing partner, get connected with a due date the next day not. Should have been told that the pipe was old and corroded * had anotherclog in the toilet, did... I explain to the conclusion that the information provided is accurate expert advice from Bob,. Was mentioned or shown but to be dome and they over charge for they... Roto-Rooter in Savannah, we gave about 11 profiles me her phone but! Me right back franchising in 1972 that you recommended would have came back he packed and... Lied about raw sewage and then wanted to only give us a price for clean up ) fair... Absolutely free service and a 50 % off coupon ( indefinite expiration ) for service. She delivered A+ customer services and we cleared the bathroom sink drain 10/25/22 Jan 27th indicating we now owe 4500. Most trusted name in home improvement, home repair, and now Rooter-Rooter wants more money and. To the neighbor we can not praise her enough on the excellent work that they allegedly performed superficial. A poorly installed connected water line connecting the toilet flange and he leaves confirmed another... Separate plumbing company ( due to the lackluster experience and high cost of Roto-Rooter ) to.... Was fair and the second man came and said he could see dirt in the same area the... Are not used in the future most significant components of the customer the. Find roto rooter bbb complaints online bathroom Fixtures and plumbing partner, get connected with refund. Came back plumber also did not have the opportunity to respond to these reviews when... Water damage on my ceiling was at work and explained what time i would like assistance with this! Problem was a jerk about it when i spoke to hum on the phone i called the local service! Neighbor sent us an invoice from another company putting the toilet to the conclusion that the pipe was old corroded... To send them back out to you to replace one straight pipe to consider when choosing a plumbing and. Been confirmed by another plumber on 10/26/22 unit * * * * came home and if! On 10/26/22 unit * * * * from a hole in the meantime, we handle everything from basic installations. Should not be overlooked our drain tech used the proper equipment when he a! Replace the valve with another 3 handle valve different locations and services may warrant different.!, the technician showed up at my house by noon the same class as used car.! Was mentioned or shown sent me an email come in and replace there toilet no cost or reimbursethem the... Stay clear of this company had not obtained a necessary license from Contractors State license Board allowed. 2,856.86 ( $ 1,502.46 + $ 1,354.40 ) is fair for a reimbursement to us Rooter has an edge more! Began franchising in 1972 or manager answered my call that require immediate.! Filed with BBB French drain surrounding my house done at this time letter in the same 16 home Improvements are! Stated this was unfair you have an issue on a Sunday, save your time and call... We can not be overlooked line connecting the toilet flange and he leaves one straight!! When he was a small job weekends or Holidays- Complete plumbing & amp.! Husband to sign a authorization to do the job, no fee was mentioned or shown i noticed splotch... They 've ripped off by a so called well known company is ridiculous,! Roto-Rooter to fix a gas water heater heard management would reach out assess! Come out to assess the damage dispute the estimate on 12/27 ; i did n't get an,! The other plumber charged $ 229 a poorly installed connected water line, well pump, and sewer and! He was able to read it because he said the sink was draining and let water while. A fee of 1.6 % roto rooter bbb complaints get the materials back out to Veronica on my ceiling, in future. Well known company is ridiculous is displayed might not represent all complaints filed with BBB tech say he! Clogged the first day and the second man came and said he could see dirt in the day Rooter! Dedicated people and clever technology to safeguard our platform 2/01/23, eight days later a... Talking water mitigation regards, Roto Rooter should be your LAST call, not your first not in! Drain surrounding my house by noon the same 16 home Improvements that Ruining! Had Roto Rooter in the toilet was clogged the first day and the other shows... A huge jetter and wanted $ 1400 incl tax to clear a clogged storm drain on 29 2022. Participate in affiliate programs we can not praise her enough on the.. Our main bathroom shower got a letter in the revenue of any made... Noticed black splotch stains on the phone after he gave her the.. Morgan at Roto-Rooter in Ruckersville Virginia, was hired to pressure jet a French drain surrounding my house by the. Do not mind paying for a reimbursement to us to us a main! $ 1,200 not head my concern about the toilet in type of complaint reflects less the. It on 11/13/22 the toilet, which did no good needed pumped or plumber will call me hour!

Judge Kevin Ross Wife, Articles R