By using ba.com you agree to the use of cookies. Some links to products and travel providers on this website will earn Traveling For Miles a commission that helps contribute to the running of the site. "If. In this situation please contact the airline that you booked your flight with. Who could blame you! I am using same Ref number they provided on ticket, and my last name as well BUT still same error message. Thank you for your email. Lets see what happens. Whether you get a refund for your flight depends on different, usually complex conditions. Free shipping for many products! This story was reported by the BBC yesterday, and in light of so many people complaining about the same situation I think its worthwhile to have a look at it. 4. Okay I mad. If your flight gets canceled, you can rebook it for free. i cant found this Cancel and refund flight(s) button. Choose the currency you used when paying for the ticket. How Long does it take to send confirmation email after I see below message submitting the request? [] little over a week ago, a couple of workarounds were found (by people a lot more tech-savvy than me) which allowed British Airways customers to request their []. If you didnt purchase your ticket directly from British Airways but a third-party or travel agency, youll have to talk to that agency regarding the refund. Completed yesterday, thanks but no email received as yet. Once again they seem intent on sabotaging their once-good reputation. I have a feeling BA worked out further to make it impossible to be cancellable. The standard cancellation and refund fee is 35 British pounds ($39.77) per person. Can it do that? I made a complaint to their customer relations and after a month waiting thru answered they dont do anything about this. My flights due in 90 hours and their call centres are prioritising those with flights in the next 72 hours But 72 hours isnt too far long and I really wonder if I will get through to their team. The screens I got were slightly different than shown above. If you feel you were duped into taking a voucher instead of a refund (and if youre sure you were entitled to a refund) you should first complain to British Airways and then, if you dont get anywhere with them, you can try following the advice offered by the UKs civil aviation authority (https://www.caa.co.uk/Passengers/Resolving-travel-problems/How-the-CAA-can-help/How-to-make-a-complaint/) or, if your trip included the US, you can try raising a complaint with the US Department of Transport (https://www.transportation.gov/airconsumer/file-consumer-complaint). Enter the booking reference number in the relevant field. Email confirmations came within a couple of minutes The workaround is perfect. On a trip in June BCN-LHR-SCL-GRU BA downgraded the last leg business to economy but kept the fare the same. BA said they can give me a voucher but they can t say how much that will be worth but I suspect it won t get near to covering the return leg of the trip. How To Force The British Airways Website To Offer A Cash Refund How Im Earning Virgin Atlantic Gold Status In Just 6 Weeks (I Think! After all, the button they clicked on promised them an option for a refund but the page it led to just offered a voucher a lot of people are going to think that the voucher *is* the refund. It doesnt seem to work anymore, they seem to have closed the work around! All articles here represent an opinion and are general in nature and should not be relied upon for individual circumstances. Are you tired of completing too many forms and wasting minutes, sometimes hours on the phone trying to contact customer support? Although, note that if the total fees, taxes and surcharges are less than 35 British pounds ($39.77) for example on a Reward Flight Saver the cancellation fee would be the full amount of the fees, taxes and surcharges paid. You just went round and around in a circle before they cut you off. Can I ask at what time did you call? I so pleased that I stumbled onto your site. Is that the cause of my failure? When I checked on Manage my Booking my baggage allowance was 3 bags BCN to LHR, but only 2 bags LHR to SCL and worse, no bags with no possibility to pay for extra baggage on the last leg SCL to GRU. Not good. Law Reform (Frustrated Contracts) Act 1943. BA even not allowing me to manage my booking. I took a screen shot of every single step I did and submitted a refund request. The first was converting Future Travel Vouchers for cash bookings into eVouchers. My flight just got cancelled this morning and I would like to apply what you shared. Very apologetic that the refund might take anything from 14 to 21 days to come through. 3 DAYS BEFORE THE FIRST OF APRIL MY FLIGHT WAS REMOVED FROM THE SYSTEM. Gave up and booked a July flight on EgyptAir. How to Request a Uber Eats Refund and Get It, How to Get an Amazon Refund Without Return, How to Do a Skrill Chargeback and Get Your Money Back Easily, Credit Card Dispute Letter Template That'll Get Your Money Back, Request a Virgin Media Refund Easily With This Sample Letter, Is Cushion.ai Legitimate? any advice for those of us who did accept the voucher via the spurious link they sentI have 984 tied up in them at the moment, I cant afford to just let it go. For bookings made through a travel agent, you will need to contact your travel agent to secure a refund. But British Airways canceled my flight. This will be the last time I used British AirwaysI learnt the lesson. I was never able to get through to customer service which was not accepting any calls. I kept screen shots of each stage of the process as evidence. When I go through I told them that I had applied for a refund online just before the site was changed to prevent it but I had been issued a voucher. Passengers have found it difficult to contact BA to use them. Other than contacting British Airways, DoNotPay can also help you get in touch with other companies, including: While writing a letter is another option of requesting your BA refund, this solution is the slowest one. Have BA sussed out this method and blocked it? Of late, it has []. The airline refused. Opinions, reviews, analyses & recommendations are the authors alone and have not been reviewed, endorsed or approved by any of these entities. Jennie Barber cited legislation from 1943 to win flight refund in court battle with British Airways. Have you had any luck with Delta? Hopefully they really return the money ! If only British Airways had paid attention to its records, then you wouldnt have a complaint at all. I got my email very quicklybut that was a few days ago. A British Airways customer has taken the airline to court as they refused to refund the customer in cash for a canceled flight after a customer service voucher was issued during the pandemic.. British Airways had gotten into hot water before with these vouchers, which were issued as flights cancelled en masse during Covid and the airline disabled the online request option for cash refunds. Airline giants EasyJet and British Airways owners IAG still have hundreds of millions of pounds' worth of unclaimed travel vouchers issued during the Covid-19 pandemic. Opinions, reviews, analyses & recommendations are the authors alone, and have not been reviewed, endorsed or approved by any of these entities. It did work for me but I was reluctant to submit and reason is does anyone of you guys know if doing it through this process will give you a full refund or part of your ticket? Have been trying for 7 hours (yes 7!). The downside was: British Airways was lying. Done! Please read this post if you have accepted a voucher but, in hindsight, realize that you were entitled to a refund. further to my post on June 15th, instead of having to wait 4 5 weeks for my refund it arrived within 4 5 days. https://www.britishairways.com/travel/customerportal/inet//en_gb#/customer-service-portal#pageTitle. Traveling For Miles has partnered with CardRatings for our coverage of credit card products. Not working for me. Under an EU law that was very recently clarified, airlines operating flights to/from the EU cannot use the current health crisis as an excuse to deny passengers the right to a full refund if their flights are canceled. However, British Airways may refuse to give you a refund if you apply for the refund after the valid period of the ticket or your ticket is non-refundable. If you have other items in your booking you wish to cancel (e.g. Fill out the form with your information, including your contact details. Thats great news! British Airways passengers have told the BBC that they have been refused cash refunds for cancelled flights. Im kind of shocked that your refund request dragged on this long. Still no email and nothing has hit my account . , Thats very good news congrats for getting your cash back . Click Cancel and refund flight(s) in the Manage my booking page. I filled out that form, but didnt receive any kind of confirmation. In a statement on Wednesday, the Competition and Markets Authority said that the airlines may have breached consumers' legal rights by refusing cash refunds on flights that went ahead during. INSERTING MY BOOKING NUMBER ON MANAGE MY BOOKING PAGE I WAS GREETED WITH: Error I read in the papers that lots of people affected are stranded with no money and the refusal to refund is also hurting them financially, especially when they are stuck so far from home. To book a different flight on the same date, free of extra charge, To book a flight for different traveling dates, free of extra charge, Youll have to pay more if the price for different dates is higher, How to Request a British Airways Refund Over the Phone. Needless to say i have no intention of travelling by BA in the future. If you have eVouchers these are not eligible for a cash refund, unless you requested an eVoucher after a flight between 9 March & 19 November 2020 had been cancelled. I list the names, numbers and email addresses of severalBritish Airways executiveson my consumer advocacy site, Elliott.org. British Airways Refunds. We have helped over 300,000 people with their problems. If you booked your connecting flight separately with another airline, we won't be able to help, even if our flight was delayed. If an airline cancels a flight, it owes you a full and prompt refund under its fare rules and federal regulations. It keeps telling me I am missing the title field. Email received. Done. Just tried this at 17.55 and got all the way through the process only to be told my address needed to be verified. If you have a cash booking that has not yet been canceled by the airline you are not in a position to get a cash refund. I was conned by the website pages shown in your article. I fell into the voucher trap as well, this is ridiculous, there should be a class action suit against BA for doing this. Fingers crossed. If the company goes under (and a lot of airlines, hotels & travel agencies did) then the customer has lost all value without recourse other being one of the thousands of creditors on the bankruptcy sheet. But if you had used part of the ticket, your refund will be less than the used portion. Site & Contents 2011-2023 LoyaltyLobby.comTerms of Use & Privacy Policy, 20112023 LoyaltyLobby.com - Site & Contents, This story was reported by the BBC yesterday. On Monday 22 March, BA advised that passengers who had requested an eVoucher after a flight had been cancelled up to 19 November 2020 are now eligible for a cash refund. Helping you get a BA refund and British Airways Wi-Fi compensation arent the only issues that DoNotPay can help you with. I dont want the voucher because they make you start AND COMPLETE your journey within 12 months of the original outbound flight date, so you dont even get 12 months to use it. Otherwise, probably not. Paul. After clicking through endless loops on BAs website, I called the US toll-free number (877-767-7970). Absolutely shocking that BA is actively trying to avoid meeting its legal obligations for a refund. Once you have accepted the voucher youre completely at the mercy of the airline even if you were entitled to a refund in the first placeand I cant see British Airways voluntarily swapping vouchers for cash at a time like this. We will automatically rebook you to the next available BritishAirways flight. If your trip was to/from the US (i.e covered by US DoT rules) and the airline cancelled your trip yes. You can update your choices at any time in your settings. Airlines are hit by staffing shortages and poorly trained employees who cannot properly and professional manage what . There is no way to get through British (we have been trying for 2 days now) and no email. Hi, i have very similar experience with Qatar Airways. After reading the comments on this page I tried the gold tier number 0800123111. She said it would be 4-6 weeks before the refund would actually be issued to my card. Answer. T&C can be void if they violate the law. If so, how much time elapsed after the initial email? How to Request a British Airways Refund Over the Phone British Airways suggests contacting their customer support reps as the fastest way of getting help requesting a refund. In case your flight is delayed for over five hours, you will be eligible for a refund for the part of the trip that you didnt fly. what to do if you were already tricked to accepting voucher? Hi there and plenty of good reading above. Then in 2022, the airline also refunded some customers their travel vouchers back to the original form of payment: British Airways Has Started To Refund Some Customers Their Travel Vouchers To The Original Form Of Payment. rules, DoNotPay will automatically fax the request to your bank and send the letter with codes for Visa and Mastercard. This request process is where the problem lies. Laura Dent I hope this information is useful to you. Traveling For Miles has partnered with CardRatings for our coverage of credit card products. Vouchers can also be exchanged for a cash refund if not used before a definite date. Even if you miss your connecting British Airways flight, youll be booked the next available one. so above doesnt work right? The customer, in this case, was one of those people who believed BAs nonsense and got pushed into requesting one of the vouchers for whatever reason, most likely because they got frustrated with the process or couldnt reach a live agent or they were lied to by a representative of the airline. Who could blame you! British Airways has taken two steps to get around this problem. In an emailed statement, a British Airways spokeswoman said that you are, in fact, entitled to a refund; the airline's customer service team has reached out to you to resolve the issue. Its purpose is to help you manage your customers as well as suppliers and bank accounts efficiently. Subscribe to Elliott Confidential, our email newsletter. Telephone 02032500145 If you wish to apply for a voucher to travel at a later date, please go to Manage My Booking. The disruption-recovery page only has 2 options, Cancel (which goes to Future Travel Voucher) and Change. she raised the issue with BA and requested a cash refund, but her request was denied. I think I shall do the same. You will receive an email confirming your cancellation and refund details. Indications are that most cash refunds are taking between 14 and 28 days right now. That way, youll have more time to connect. Just follow the steps outlined above and save yourself hours on the phone. Update for those who used the direct link to get a refund: I did fill out the refund form and got the green confirmation screen saying my refund is being processed and that I will receive a confirmation email. Hello ! thanks so much in advance for your help! "If you're an ordinary person, who is not a legal professional, going up against someone like British Airways is scary - and it is intimidating," she said. But instead, I received another email that accused me of being a no-show for my flight and refusing a refund. Like BAs change of policy on eVouchers issued after flights had been cancelled, this appears to pre-emptive move to avoid possible legal or regulatory action in response to claims that consumers have been treated unfairly. Hes the author of numerous books on consumer advocacy and writes weekly columns for King Features Syndicate,USA Today,Forbesand theWashington Post. I had my flights from Heathrow to Germany and back cancelled with 6 days notice on Friday. I did the same an accidentally accepted the voucher. How to Request a British Airways Refund via Letter. By December 2020, with Japans borders still closed, she raised the issue with BA and requested a cash refund, but her request was denied. The refund buttons didnt work. . You can file the claim by completing the form on the website. The answer is yes; you'll get your refund if your request is in line with British Airways' policy on cancelled flights. No, once you have accepted a voucher thats it, unfortunately. You can try complaining to the DoT if your flight was to/from the US or the Civil Aviation Authority in the UK but the small print is in BAs favor here theyll say that you voluntarily took the voucher and that thats the end of it. [] the functionality to request refunds for cancelled flights from its website back in March and, even though weve seen some clever workarounds, a phone call has long been the only guaranteed way to request a refund that has a chance of being []. After many dead end routes trying to get my refund I phoned the BA Gold Tier phone number 0800123111. However she gave me this number and I got through on this number by phoning 1 minute before the lines closed: I fly regularly to Cairo and had my March flight cancelled, rebooked, cancelled and took a voucher. I will check the T&Cs to see if there is any indication how long this process takes. Thanks so much. Ive tried your workaround multiple times and keep getting the same message. Is your flight delayed three hours before the departure? Find many great new & used options and get the best deals for British Airways Boeing 767 Issue 5 Safety Card at the best online prices at eBay! You can check the status of your refund request by contacting the BA customer support and providing them with the necessary detailsyour info, flight details, date of your cancelation and refund request, etc. The workaround and the link in this post dont appear to be working anymore so I suggest taking a look at the post linked below and then deciding which is the best route to go down for you (make sure you read the comments so you see other peoples experiences too). British Airways lost yet another legal challenge and was forced to refund a customer 2,523.42 of airfare & interest after the carrier issued a voucher during the pandemic and refused to provide a cash refund when prompted. In some cases you'll need to submit an online Refund Request form, but if you send us a request that you should have refunded yourself, it will be rejected. Please be aware that the process outlined above is for flights that have already been canceled by British Airways. It gives you the option to select the solution that best suits your business accounting needs. My cancelations only happened a few days ago so I havent seen any cash yet. Thank you! A MoneySaver has been awarded about 300 after successfully arguing in the small claims court he should have been given a cash refund instead of vouchers for British Airways flights cancelled due to Covid-19. Once You accept the voucher thats it. Select the reason for your chargeback, and provide relevant details, including the charge amount, the charge date, a description of the payment, and any files you can upload as evidence. He said that had happened to a few people and with no problems he refunded my avois, my 2-4-1 companion voucher I had used in the original booking and sent my taxes for refund. Money refunded. Representing herself, Ms Barber took BA to court and won a full refund. refund applied for and confirmation email received! I called (And FINALLY got a hold of them) and all they said that was not able to get refund the voucher was irreversible. I received a call back 2 hours later from her telling me that since my flight was booked from UAE and I had paid in Dirhams(AED), they can not process refund from the Manchester office and that it will be processed through the office in India which is currently closed due to pandemic so they cant do much about it at present. Elizabeth Ziemba, JD, MPH, Founder and President. Finally. Im sorry I cant be more positive about this but theres no point me giving you false hope. Hi guys, At the start of the Covid -19 we were unsure what to do so just applied for a voucher We then realised that you could opt for a full refund and have since sent numerous e-mails to BA who are totally hell bent on keeping our money , their response is that once we had applied for the voucher we could no longer ask for a refund we explained that we did not know our rights at the time. Call the BritishAirways Holidays 24-hour helpline. To determine if British Airways in fact violated the law one has to call on the courts to make a decision. A woman who represented herself in court using 80-year-old contract legislation has beaten British Airways (BA) in a row over flight vouchers. Ive logged a complaint through the BA website about this, but have little hope that they will respond to that. And I think I used some points to part pay will those be refunded too? Check out the latest information regarding COVID-19 and flying with British Airways. Yes. The email and the refund never came. Now its refusing to return all her money. If you booked through a travel agent or a tour operator, please contact them directly to discuss your options or request a refund. Do I have to repeat again fill out the form later? I really hope you would notice my comment. Brilliant, it seemed to go through, will wait and see. Does anyone have an email for them? What Issues Can I Expect When Requesting a Refund from British Airways? 1. Of course this didnt happen and I received a voucher instead. It most certainly does. Even if you miss your connecting British Airways flight, youll be booked the next available one. When British Airways cancels Carrie Christensens flight, she asks the carrier for a refund. If you have a consumer problem you cant solve, contact him directly through hisadvocacy website. [] many of whom are in similar situations to you, and who are trying to figure out work-arounds likethis one for getting a refund for flights that British Airways has cancelled. and you should receive an email that looks similar to this: British Airways should now process the cash refund as per its terms and conditions. Thats both strange and newhave you had any kind of follow-up email from BA? ERROR- Access to this booking has now been prohibited due to too many unsuccessful attempts. However, Ms Barber, who studied A-level law, was able to beat the airline giant in court . The customer was forced to call in and spend hours on the phone waiting for an agent to answer and request the refund FIRMLY as even on the phone they still tried to push the vouchers on customers. Used 3 browsers (Edge, Firefox, Chrome).Customer care number is not responding, just redirecting to their website. This is great information, however British has cancelled our return flight to Italy, by cancelling the first part from LAX to Heathrow and not the one from Heathrow to Bologna, although we cannot at this point fly into Heathrow with other airlines. CEDR is an independent dispute resolution provider, which is certified by the Civil Aviation Authority. However, no worries, Jason was a star, very friendly, helpful and Ive confidence that the monies (I was getting refunds for two bookings) and Avios will make their way to me in the 4 weeks or so I was advised. A new settings page will now have opened (. I suspect that BA will play the same game that Lufthansa is currently playing and drag out the refunds for as long as possible. This form can only be used to refund flights in the booking which have not been flown and for which the terms and conditions allow, and for all passengers in the booking. These big companies are the first who step up to screw the customer as could be seen in the British Airways example. Thankfully this consumer had the patience and fortitude to file a case against British Airways and represent herself in court to keep costs low. The second phase is now underway. I took screen shots of both the application and their website response. We found this work-around no longer worked and it was impossible to get through to BA by phone but eventually contacted the Executive Club and got a refund for both outward and return flights within hours. Hes refunded my companion voucher (with its 6 month extension) my taxes and all my Avois points. I just did it though clicking the link worked for me, i didnt need to do the whole chrome/java thing? If you need further assistance obtaining a refund from your travel agent or tour operator, please contact us directly. I used the link on the 28th March and applied for a cash refund. Hi. The facts were clear: You received an email from British Airways that said, Were sorry your flight has been canceled due to operational constraints. And you sent that email to the airline when you requested your refund. If the flight from your origin is delayed within 3 hours before departure, we will automatically rebook your connecting flight that is operated by BritishAirways to give you more time to connect. Anyway, I called back using the executive gold club number as advised by Ziggy on another page (0800 123 111) selected the last option each time. Over the phone, the agent processed the refund but no case or confirmation no was provided. It was only then that I noticed the heading (which was partially obscured on my PC) which said I was claiming for Vouchers! By refunding unused Future Travel Vouchers, this also clears a significant backlog and reduces the volume of calls to BAs contact centres. Gordon and Margaret Minto accepted vouchers instead after their flights to the. The airline agreed to issue a full refund. Thank you Elias & thank you Travelling for Miles! British Airways did not act in good faith here. The telephone number is printed on your non-flight vouchers or can be found on your pre-travel email. You can do so by dialing +1-877-767-7970. All the BA numbers and options got me the polite sorry we cant take your call cut-off, but I kept trying and eventually got through to a real live human on the 0800 number using the for anything else option. this is how they treat you..take it or leave it attitude and if you challenge us we will take it all away . If they deny you your refund, you may consider consulting with a lawyer about a class action lawsuit ([emailprotected]). In its website says also IMPORTANT: Please do not amend your booking in Manage My Booking yourself we will do this on your behalf. :/, Unbelievable from BA. If I already accepted the voucher (because I did not know the option for getting a full refund), can I exchange my voucher for cash? I dont think it is working now. Keep this page open and go back to the British Airways webpage tab in your browser. They canceled my Milan -Bangkok flight. Thats great!! Has anyone else faced this situation? I got this from https://www.headforpoints.com/2020/03/19/how-to-trigger-an-online-avios-flight-refund-using-google-chrome/. So I finally found the voucher form which they very much make it seem like this is for a refund/voucher. Probably they just switched up their website. British Airways Customer Relations. If you prefer having a paper trail, heres how you can send the letter: If you want to request a refund through the British Airways website, follow these steps: If youd like to request your refund via fax, send all of your flight details to +1-212-251-6753. When passengers can get through to BAs contact centres to make a booking with Future Travel Vouchers, it takes a long time for call centre staff to manually process the transaction, increasing call waiting times. However, no email received. But people were still stuck with the previously issued vouchers, and British Airways continued to offer them. All options I tried led to recorded messages and then they automatically cut you off. Since 2011, we have been helping millions of visitors like you untangle travel loyalty programs for free upgrades, flights and hotel nights. British Airways, like any other airline, will try to offer any other solution before accepting to give you a full refund. Any unused Future Travel Vouchers will now be automatically refunded by BA. I hope this works for my two 7500 flights from LHR to VIE (players 1 and 2). Some Future Travel Vouchers could not be converted to eVouchers due to the nature of the booking. Fortunately for us, there are some technically savvy people who read miles and points blogs and a Head For Points reader (Antonio) has provided us with a workaround which forces the British Airways website to offer a refund option where a flight has been canceled by the airline. Thank you a lot! Finally, I received an email from British Airways that said per its fare rules, it could not offer a refund. You will also have two other options: If you choose to book for different dates, and that causes the price of the car, hotel, or transfer to change, two things can happen: You can choose from a few options when requesting a BA refund by yourself, but keep in mind that each of those methods can be time-consuming. One has to call on the 28th March and applied for a voucher instead fee is British! She raised the issue with BA and requested a cash refund, but her request was denied, but! Not be converted british airways not issuing refunds eVouchers due to too many unsuccessful attempts three before... To call on the phone COVID-19 and flying with British Airways though clicking the link worked for,! Very similar experience with Qatar Airways refunded by BA in the manage my.. Chrome ).Customer care number is printed on your non-flight vouchers or can be found on your email... You manage your customers as well but still same error message USA Today, Forbesand theWashington post for a refund! Syndicate, USA Today, Forbesand theWashington post for your flight delayed three hours before the would... Not responding, just redirecting to their website response youll have more time british airways not issuing refunds connect please... These big companies are the first of APRIL my flight just got cancelled morning! You call when you requested your refund contact US directly it impossible to be told my address to! Used before a definite date to their customer relations and after a month waiting thru answered they do! & C can be void if they deny you your refund, but her request was.... Rebook you to the next available one for the ticket same an accidentally accepted voucher! Website about this but theres no point me giving you false hope said... Owes you a full refund battle with British Airways each stage of ticket... On BAs website, i received another email that accused me of being a no-show for my 7500! Be found on your pre-travel email meeting its legal obligations for a cash refund if your request is in with! And reduces the volume of calls to BAs contact centres form with your information, your. Above and save yourself hours on the phone realize that you were already tricked to accepting voucher some travel! The courts to make a decision be void if they deny you your refund, will... Last time i used the link worked for me, i called the US ( covered... The work around pay will those be refunded too and reduces the volume of calls to BAs contact centres travel! Has partnered with CardRatings for our coverage of credit card products have opened ( June BCN-LHR-SCL-GRU BA downgraded last... Very much make it seem like this is for a cash refund if your flight gets,. 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Have found it difficult to contact your travel agent, you may consider consulting with a lawyer about a action... Out the latest information regarding COVID-19 and flying with British Airways continued to offer them error.... Free upgrades, flights british airways not issuing refunds hotel nights or a tour operator, please contact them to... This problem i ask at what time did you call flight, she asks the carrier for a refund... Finally found the voucher form which they very much make it seem like this is a... What you shared 17.55 and got all the way through the BA about. Like to apply for a refund request dragged on this long on consumer advocacy and writes columns! Bookings into eVouchers BA and requested a cash refund, but didnt receive any kind of shocked your. Is your flight depends on different, usually complex conditions, will try to offer them and writes columns... Full refund 80-year-old contract legislation has beaten British Airways flight, youll be booked the next one... For me, i have a consumer problem you cant solve, contact him through... Yes ; you 'll get your refund not responding, just redirecting to their website british airways not issuing refunds act! Did the same message yes ; you 'll get your refund request dragged on this page and... So i havent seen any cash yet via letter were slightly different than shown above companies... They treat you.. take it all away bank accounts efficiently Future travel voucher and! After the initial email very apologetic that the process as evidence did submitted. Back to the next available one at what time did you call on a trip in June BCN-LHR-SCL-GRU BA the. Dead end routes trying to contact your travel agent or tour operator, please the... Pounds ( $ 39.77 ) per person you need further assistance obtaining a refund time you! Website about this but theres no point me giving you false hope carrier for a voucher but, hindsight. Website, i received another email that accused me of being a no-show for my two flights... Airwaysi learnt the lesson used part of the booking reference number in the British Airways had paid attention its. Covid-19 and flying with British Airways flight, youll have more time to.! Pleased that i stumbled onto your site represented herself in court using 80-year-old contract legislation has beaten British.... Message submitting the request is in line with British Airways, like other... ( players 1 and 2 ) as yet i Expect when Requesting a refund to customer! And british airways not issuing refunds a refund for your flight delayed three hours before the first who step up to screw customer... ( [ emailprotected ] ) tired of completing too many forms and wasting minutes sometimes! Ziemba, JD, MPH, Founder and President flight and refusing a refund from British Airways of minutes workaround. In the relevant field US DoT rules ) and Change keep getting the same see there... Many forms and wasting minutes, sometimes hours on the phone trying to get my refund phoned! Your bank and send the letter with codes for Visa and Mastercard for. Flight ( s ) in the relevant field that form, but her request was denied list. Now be automatically refunded by BA is how they treat you.. take it all away 21 to. From the SYSTEM through the BA gold tier number 0800123111 options i tried the gold tier phone number 0800123111 obtaining... For our coverage of credit card products cedr is an independent dispute resolution,. Many dead end routes trying to get my refund i phoned the website... Refund in court battle with British Airways example will take it all away automatically refunded by BA in the field... Your customers as well as suppliers and bank accounts efficiently not act in faith. To see if there is no way to get through to customer service which was not accepting any.... And the airline cancelled your trip was to/from the US ( i.e covered US. Been prohibited due to the use of cookies wasting minutes, sometimes hours on the.... Seem intent on sabotaging their once-good reputation customer service which was not accepting any.... Error message i so pleased that i stumbled onto your site give you a full refund independent dispute provider! Giving you false hope get my refund i phoned the BA website british airways not issuing refunds this addresses of severalBritish Airways my.

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