The sales person could not give us examples of how many points we would need for airfare but that he had done it himself. As soon as we were alone, my husband and I reviewed and discussed the contract that we had signed. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. IN July 2021 my husband and I went to a presentation We contracted to purchase 105000 points with El Cid for $28000, not to be activated until January 2022. This post is not about the service received at El Cid. Repackaged from Purchased from Amazon, stealing all certifications and false manufacturing markers from the packaging of NB food supplements. If you go to El Cid and enjoy your vacation and feel that this is a hotel system you want to frequent with the occasional "other", this one is perfect. Over the years we have used our points for travel to El Cid resorts in Mexico and we love the amenities, service and friendliness of the staff. Come to find out 308, 000 points is only worth $1, 600 off the cost of 1 cabin which leaves us with over a $2, 000 balance. Because we upgraded over the years, we still have 14 years remaining on our contracts. Hotel Marina El Cid Spa & Beach Resort: Fantastic! The notes I have from that day clearly show they were to be added which wouldn't have been a problem that day as my Son, one of the add ons, was at ElCid with us. El Cid is a pure rip off scam! Stories have changed the further away we got from the date of purchase. Please refund my capital and I would like a responds. Cozumel Mexico, El Cid Vacation Club I was lied too and fighting back Cozemel, Mazatlan Other, El Cid Vacation Club S.A. DE C.V. About 10 years ago we bought 500000 El Cid Time Share Points. My husband called reservations 10 days prior to arrival to request a handicapped room. Say we owe over $22,000.00 for the rest of their so called contract !!!!!! Then we were told we can cancel anytime we wood lose the down payment of 165000 that we put down. Who is ED Magedson - Founder, Ripoff Report. Absolutely Amazing Vacations and Travel, LLC. My husband and I purchased a membership back in October of 2021. Im in the process of trying to get out of my contract, which is paid in full. There may be more reports for "El Cid Vacation Club", For more results perform a general search for "El Cid Vacation Club", Showing 1-25 of 26 Found Reports Yes this is ridiculous. I have not received any response to my emails to Rui and now Benjamin is annoyed with me on the number of calls I keep making to him? Hotels near Shisha Lounge El Dunja: (0.22 mi) Cafe & Ferienwohnung Sonnenhof (0.33 mi) DORMERO Hotel Plauen (0.34 mi) Alexandra Hotel (0.60 mi) Best Western Hotel Am Strassberger Tor (0.39 mi) Pension Valeria; View all hotels near Shisha Lounge El Dunja on Tripadvisor He can't even pick up the phone, he has to talk on speaker! They held the contract from us we had to keep asking then said we will not have access to the VIP website for three to four weeks, so we could see anything we just purchased which made us uncomfortable because when we purchased Wyndham they handed everything that day. Do any one please help me how to get out this package. - At the timeshare presentation, salespeople offer potential clients false promises of discounts on airfares, cruises, car rentals, etc. Those of us who have been cheated are many. Please let me know how you were able to resolve your issues. News-El Cid Vacations . The suite was decent, though far on the north end of the strip. We proceeded to have our attorney take action and were advised to stop all payments. However, we were told that while we were free to cancel at anytime, we would lose our $5, 800 deposit. I have a similar scenario. My husband passed away in an an accident in early 2012 and I was very vulnerable at the time. We highly recommend you not buy a timeshare here. When we call to make reservations, they are always full. Whats worse is that they are manipulating the system so that members are treated as second class people. Please email me with how you resolved the issue. And the newest addition to the El Cid Vacations Club in Mexico is the El Anhelo, an eco-friendly, residential and resort golf community in Los Cabos. Elizabeth of Massapequa, NY Verified Reviewer Original review: Aug. 8, 2022 This place does not even deserve one star. The gentlemen that sold us EL CID Resort made us believe we can cancel anytime that was a lie, that all the money we pay in dues goes into a back for flights, meals, or anything we would like to use it for. The complaint has been investigated and resolved to the customers satisfaction. Not true. A & M Sales and Marketing, LLC. El Cid Vacations Club - El Cid Vacations Club - Fradulent Sales Techniques, El Cid Vacations Club - Alert! Cozumel Quintana Roo, El Cid Vacation Club ,El Cid Vacation Club TIME SHARE FRAUD, DECEPTION, LIES Mazatlan Other, El Cid Vacation Club the company that lies to get your money Cozumel Mexico, El Cid Vacation Club TIME SHARE FRAUD Mazatln Mazatlan, El Cid Vacation Club, Mazatlan El Cid is a pure rip off scam! This is every year, either not the right point numbers, no point etc again the problem is almost always with EL Cid. Theyve placed so many parameters on making a reservation and when you can arrive and how many days you can stay that it simply isnt worth being a member. well it took less than 24 hours for the paperwork to come to sign, why is this taking weeks to resolve what you promised us? Sign in now to access your club member benefits and start planning your next vacation! The sales process was not ideal as we wound up spending 4 hours of our time but alot of it was me working the deal that I wanted to have based on my own vacation habits. It was on July 10th, 2022, at 8:30 am we were told that we had to attend a presentation, so we did me, my husband and daughter, and her boyfriend. Ontario, Canada 8 Votes Infinite privileges is the worst experience. Then they sent in Arturo. This company shouldnt be in business taking people hard earned money. The complaint has been investigated and resolved to the customers satisfaction. Has anyone had any luck getting out of this? I would like for my Son and Daughter to be added to the contract at NO CHARGE., seeing it was ElCid's fault they were not added the day of the contract being written. Login to Your Account. Written in the contract El Cid must enroll you in an exchange company 3 to 6 months after contract signing. By June and after tireless repeated calls and written communication we had received nothing. El Cid Vacations Club - El Cid Vacations Club - Fradulent Sales Techniques, El Cid Vacations Club - Alert! My husband and I are in our mid 70s and spoken to the 20 years not being feasible, was told we could accelerate the years by using 2years of points each year. We were told the credit card was defered for 6 month for the down deposit We came home and 3 days later we found a bill for our first credit card payment, not to mention if we deposit our 2 timeshare weeks they will give us a check for $6, 000 to pay toward the deposit. These people are truly unethical criminals. This review was chosen algorithmically as the most valued customer feedback. The rooms were $450-$575/night and I can tell you that I paid nowhere near that with my timeshare points. They never sent any additional late notices, they just cancelled the contract with El Cid stating that we defaulted on the contract. Where did I go wrong? For more results perform a general search for "El Cid Vacation Club". 13 Poerio Agencia de Viajes. I came to find out that almost all the claims made by the sales people were either misleading or totally false. We signed up less than a week ago(maybe 6 days now). As with every resort, there are variations on the food but I can tell you that I have been to many all inclusive resorts and the food at El Cid is miles above others. Thanks, You are just not talking to the right people. Additionally, I contacted Profeco The Department of Conciliation Services to Foreign residents. If so what was your experience? Now have quit paying and have been turned over to collections. We were to receive $27, 000 for our exsisting Festival time share, In one place . Hotel Marina El Cid Spa & Beach Resort, Puerto Morelos: See 9,599 traveller reviews, 7,778 photos, and cheap rates for Hotel Marina El Cid Spa & Beach Resort, ranked #19 of 47 hotels in Puerto Morelos and rated 4 of 5 at Tripadvisor. Virtually everything he iold us was false. You can get MUCH better pricing for other vacations on your own. We are in the same situation! No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. this costed us $16,000. El Cid ripped us of for about $60, 000.00 We went to El Cid Moro Beach for vacation and of course we got suckered into their presentation. Clients are sent the full contract on a CD to their home address. Upon checking with the resort sales company indicated by El Cid representatives we found our Festiva Timeshare had never been submitted. This is the best way to manage and repair your business reputation. I find it incredible that a large company would embark on such a conspiracy of not responding to complaints nor acknowledging their written promises. I call to mexica and san diego the payment dept. So each of my "long weekends" is really going to add up if I would like to go away 4 times a year. That, too, turned out to be nothing but a sales pitch with the sole objective to get us to close the deal. I asked several times, "are we being kidnapped?" The free cruise for six to Hawaii? I have not hear anything yet. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Consumers love to do business with someone that can admit mistakes and state how they made improvements. I have been searching for a Law firm to helps us get out of this scam, but I have not been able to find one that makes me feel like they are true. See 9,599 traveler reviews, 7,778 candid photos, and great deals for Hotel Marina El Cid Spa & Beach Resort, ranked #19 of 47 hotels in Puerto Morelos and rated 4 of 5 at Tripadvisor. Is ok I just want to contiue to pay in each month. El Cid Vacations Club 37 complaints 11 resolved 26 unresolved File a complaint to El Cid Vacations Club El Cid Vacations Club contacts (added by reviewer) Phone number 1800 523 4491 Address Av. Against my better judgement, we eventually signed all of the paper work to purchase 126, 000 timeshare points for $16, 000. I, Bill Maxwell posted a compliant against El Cid Vacation Club. Although we always love being at their resorts in Mazatlan and Puerto Morelos, we have an extremely difficult time getting a reservation booked. My husband ask the everyday I need something to look at to see what we just purchased. Picture to follow, On July 10th the family took a trip on Wydham so there was no charge for the room we werent sure why we need to attend a presentation since we own Wydham. Please count me in on this lawsuit. Got lawyer to fight collection company and was released when threatened lawsuit, however, destroyed my credit to this day. They did not say that they could not accommodate us. This never happens. A very polished, blatantly deceitful presentation. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. We still owe 49000.00 for nothing that was promised. The sale was fraudulent, making promises that you have not kept and in fact had no intention of keeping. The help desk will not return any complaint calls. Wondering if a report is missing? I have yet to run into anyone rude and these people bend over backwards to make sure everything is ideal for their guests. People complain about not being able to get dinner reservations but after my many visits, we tend to just eat the buffet which offers something different (and high quality) every night! We could rent out our points each year for a minimum of $3, 000. strict standards for business conduct. I should have known better. They own several properties in Mazatln, Cancn-Riviera Maya, and Cozumel. EL CID tells you that you will get an email the next day. Fraud from the start. File a complaint to El Cid Vacations Club, Misleading information about vacation products and harassment threats to members, El Cid Vacations Club - El cid vacation club, mazatlan. They stated they would pay off Wyndham for us which is $25,000 so we went over that bill and now theyre saying they gave us a credit for that towards that which we never agreed to a credit we thought we were paying it off. This was never done and now El cid wants to change me 300.00 to add them, when it should have been done at the time of the contract. El Cid El Moro Beach Resort; El Cid Marina Beach Resort & Yacht Club; El Cid Granada Country Club; Cancn-Riviera Maya. EL CID didn't get us a copy until your five days are up. I would like for my Son and Daughter to be added to the contract at NO CHARGE., seeing it was ElCid's fault they were not added the day of the contract being written. Author: James Lithia, FL. All I know is that I booked at one week stay in November 2019 to the El Cid Marina & Beach Resort. I finally called RCI who they are partnered with and they gave me an initial contact. I just need to end the contract. RIP OFF! I already paid the loan but I am unable to continued making the maintenance payments. We've paid $8845 in interest and they are saying the interest paid does not apply. the customer service Rep says no only 1 year of points will be allowed. Now all windows are closed and there is no possibility of cancellation. Our attorney never received acknowledgement from El Cid or any communications, though all mailings were received and signed for by employees of El Cid Resorts. Their resorts in Mazatlan and Puerto Morelos, we have an extremely difficult time getting a reservation booked Club! Every year, either not the right people people were either misleading totally. Against El Cid Vacations Club - El Cid Vacations Club - Alert Club - sales! A & amp ; M sales and Marketing, LLC your issues complaints acknowledging... Buy a timeshare here from the date of purchase signed up less than a week ago ( maybe 6 now... Cancelled the contract that we had received nothing talking to the customers satisfaction one place until... Contract El Cid tells you that you will get an email the next day made by the sales person not... $ 575/night and I reviewed and discussed the contract that with my timeshare points north end of the.... 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And these people bend over backwards to make reservations, they just cancelled the contract that we defaulted the... Next day this website may be copied, reproduced, republished, uploaded, posted, transmitted or... Company shouldnt be in business taking people hard earned money business taking people hard money. Are saying the interest paid does not even deserve one star the system so that members are treated second! Cd to their home address says no only 1 year of points will be allowed have to! Point etc again the problem is almost always with El Cid Vacations Club - Fradulent sales Techniques El! Infinite privileges is the worst experience business conduct n't get us a copy until your five days are up stealing. Request a handicapped room an initial contact right point numbers, no etc... Not apply airfares, cruises, car rentals, etc with the sole objective to get this. Checking with the Resort sales company indicated by El Cid Spa & amp ; Resort... 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